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Cybersecurity · head to head

Milestone XProtect vs Trulioo

Milestone XProtect logo

Milestone XProtect

Cybersecurity

Open platform video management software with perpetual per-device licences

From
Free
Rated
-
Full reviewWebsite
Trulioo logo

Trulioo

Cybersecurity

Identity and business verification against national data sources in nearly 200 countries

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Milestone XProtect has a free tier, so it costs nothing to try first.
  • Each has a real cost: Milestone XProtect care Plus is presented as optional but is not in practice: without it, perpetual licences stop receiving version upgrades and eventually you cannot add a current camera because your frozen version does not support it.; Trulioo per-check rates vary widely by country and data source, so a blended average from the sales conversation misleads if your volume concentrates in expensive markets.
  • They diverge on capability: Milestone XProtect covers Open device support, Trulioo covers Person match.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Milestone XProtect and Trulioo actually diverge.

Attributes where Milestone XProtect and Trulioo differ
AttributeMilestone XProtectTrulioo
Starting priceFreeOn request
Pricing modelOne-time purchase per device licence, plus annual Care Plusquote
Free tierYesNo
PlatformsWindows, Web, iOS, AndroidWeb, API

Identical on both: user rating (Not yet rated), category (Cybersecurity).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Milestone XProtect

  • Open device support
  • Perpetual device licences
  • Federated architecture
  • Failover recording
  • Evidence export
  • Smart Map
  • Integration platform
  • Video summarisation

Only in Trulioo

  • Person match
  • Business verification
  • Watchlist screening
  • Document and biometric
  • Single API
  • Workflow orchestration

What people use each for

The jobs each tool is most often brought in to do.

Milestone XProtect

  • A city or transport operator running tens of thousands of cameras across federated sitesnot Trulioo
  • An enterprise with mixed legacy camera brands that refuses to standardise on one manufacturernot Trulioo
  • A critical infrastructure site needing failover recording servers and tamper-evident evidence exportnot Trulioo
  • An integrator building a bespoke security application on top of an open VMS platformnot Trulioo

Trulioo

  • A payments firm onboarding across dozens of countries where building a data-source integration per market is impracticalnot Milestone XProtect
  • A marketplace verifying business sellers and needing beneficial ownership rather than just a company numbernot Milestone XProtect
  • A fintech wanting a cheap frictionless first check and reserving document scanning for the minority that fail itnot Milestone XProtect
  • A bank expanding into a market where document upload completion rates are poor and registry matching works betternot Milestone XProtect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Milestone XProtect

  • Care Plus is presented as optional but is not in practice: without it, perpetual licences stop receiving version upgrades and eventually you cannot add a current camera because your frozen version does not support it.
  • Per-device licensing means multi-sensor and multi-imager cameras consume several licences each, so a headline camera count badly understates the true licence cost of a modern design.
  • It is Windows only for servers and needs a properly designed server and storage architecture, so the software price is a fraction of a project that also needs recording servers, storage and an integrator.
  • Complexity requires trained staff or a certified integrator; organisations that install it without either end up running a large deployment on default settings and never using the features they paid for.
  • Milestone retired Kite from its portfolio in favour of Arcules from January 2025, which stranded buyers who had standardised on Kite and is a reminder that the cloud side of the portfolio has changed direction more than once.

Trulioo

  • Per-check rates vary widely by country and data source, so a blended average from the sales conversation misleads if your volume concentrates in expensive markets.
  • Coverage breadth is real but depth is uneven; a country on the map may be served by one thin source with low match rates, which you only discover in a live test.
  • You are charged per query including no-match results, so a market with poor source coverage burns budget producing nothing usable.
  • Because it aggregates third-party data, data residency and consent handling depend on the underlying provider terms, which complicates GDPR assessments in some jurisdictions.
  • Document and biometric capability is competent but not the strongest in the market, so buyers whose primary need is document fraud detection usually pair it with a specialist.

Pricing, plan by plan

Milestone XProtect

Free
  • XProtect Essential+Free
    • Free for up to 8 cameras
    • No recording time limit
    • No vendor support included
  • XProtect Express+$109/one-time
    • Perpetual device licence, distributor list price
    • Single site, single server
    • Care Plus purchased separately per device per year
  • XProtect Professional+$177/one-time
    • Perpetual device licence, distributor list price
    • Multiple recording servers
    • Edge storage retrieval
  • XProtect Expert$282/one-time
    • Perpetual device licence, distributor list price
    • Failover recording servers
    • Advanced video wall and evidence handling

Trulioo

On request
  • Trulioo Platform$undefined/year
    • Priced per check with rates varying by country and data source
    • Person, business and watchlist checks charged separately
    • Volume commitment negotiated annually

Which should you pick?

Choose Milestone XProtect if

  • You need open device support.
  • You want to start without paying.
  • You work on Windows, Web, iOS, Android.
  • You also want perpetual device licences.
Milestone XProtect review

Choose Trulioo if

  • You need person match.
  • You work on Web, API.
  • You also want business verification.
Trulioo review

Questions people ask

Is Milestone XProtect or Trulioo better?
Neither clearly leads. Milestone XProtect starts at Free and Trulioo at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Milestone XProtect or Trulioo?
Milestone XProtect has a free tier; the other does not. Paid plans start at Free for Milestone XProtect and On request for Trulioo.
Does Milestone XProtect or Trulioo run on more platforms?
Milestone XProtect runs on Windows, Web, iOS, Android. Trulioo runs on Web, API.
Can I use Milestone XProtect for free?
Yes. Milestone XProtect has a free tier, so you can try it without paying. Trulioo starts at On request.
What is Milestone XProtect best used for?
Milestone XProtect is most often used for a city or transport operator running tens of thousands of cameras across federated sites, an enterprise with mixed legacy camera brands that refuses to standardise on one manufacturer, a critical infrastructure site needing failover recording servers and tamper-evident evidence export, an integrator building a bespoke security application on top of an open vms platform. Of those, a city or transport operator running tens of thousands of cameras across federated sites and an enterprise with mixed legacy camera brands that refuses to standardise on one manufacturer are not what Trulioo is typically brought in for.
What can Milestone XProtect do that Trulioo cannot?
Milestone XProtect covers Open device support, Perpetual device licences, Federated architecture, Failover recording. Trulioo covers Person match, Business verification, Watchlist screening, Document and biometric.

Answered from the vendors’ own pages

Milestone XProtect: Is XProtect really free for small sites?

Essential+ is free for up to eight cameras with no recording time limit, but it comes with no vendor support and no multi-server capability.

Trulioo: Does it need a document?

Not for the core product. Data-source matching uses name, address and date of birth, which is why completion rates are higher than document flows.

Milestone XProtect: Are licences perpetual or annual?

Device licences are perpetual. The annual cost is Care Plus, the support and software update contract, which you need to stay on current versions.

Trulioo: Are unmatched queries billed?

Yes, in general you pay per query rather than per successful match. Negotiate this explicitly if you are entering markets with thin coverage.

Milestone XProtect: What happens if I do not renew Care Plus?

The system keeps recording, but you stop getting version upgrades, and over a few years that blocks you from adding newer cameras.

Trulioo: Can it verify companies as well as people?

Yes. Business verification including beneficial ownership is a distinct product line and a common reason to choose Trulioo over document-first vendors.

Milestone XProtect: Who owns Milestone?

Canon. The portfolio also includes BriefCam analytics and Arcules cloud video, with Arcules replacing Milestone Kite from January 2025.

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