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Surveys · head to head

Medallia vs Superblocks

Medallia logo

Medallia

Surveys

Enterprise experience management platform for customer, employee and contact centre feedback

From
On request
Free plan
No
Full reviewWebsite
Superblocks logo

Superblocks

No-Code

AI-assisted platform for building internal tools and business apps

From
$100/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Medallia there is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.; Superblocks teams plan is limited to just 1 hosted app by default, with additional apps costing $10/app/month.
  • They diverge on capability: Medallia covers Multi-channel feedback capture, Superblocks covers Clark AI agent.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Medallia and Superblocks actually diverge.

Attributes where Medallia and Superblocks differ
AttributeMedalliaSuperblocks
Starting priceOn request$100/month
Pricing modelquotesubscription
PlatformsWeb, iOS, Androidweb, api
CategorySurveysNo-Code

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Medallia

  • Multi-channel feedback capture
  • AI text and sentiment analysis
  • Role-based reporting
  • Contact centre analytics
  • Experience orchestration
  • Market research tools

Only in Superblocks

  • Clark AI agent
  • Clark User Memory
  • 50+ integrations
  • Staging and production environments
  • Git-owned code output
  • Cloud-Prem deployment

What people use each for

The jobs each tool is most often brought in to do.

Medallia

  • A retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platformnot Superblocks
  • An enterprise with a dedicated CX team needing role-based dashboards from frontline staff to the executive teamnot Superblocks
  • A contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scoresnot Superblocks
  • A company running employee and customer experience programmes and wanting one vendor across bothnot Superblocks

Superblocks

  • Building internal admin tools with AI assistancenot Medallia
  • Enterprise deployment in a private VPC or fully on-premnot Medallia
  • Teams needing SOC 2 / HIPAA-compliant internal app hostingnot Medallia
  • Extending a single hosted app with paid add-on appsnot Medallia

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Medallia

  • There is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.
  • Implementation is a project, not a signup, and typically involves data integration and consulting work before the platform produces usable dashboards.
  • The breadth of modules means a buyer who only needs a simple survey tool is paying for enterprise infrastructure they will not use.
  • Switching away later means re-architecting how feedback is collected across the organisation, which creates real vendor lock-in once rolled out.
  • Smaller teams and mid-market companies are effectively priced out, since the platform and its go-to-market are built for large enterprise accounts.

Superblocks

  • Teams plan is limited to just 1 hosted app by default, with additional apps costing $10/app/month.
  • Usage is capped by Governed Agent Units, adding a metering layer beyond a flat per-seat price.
  • Advanced deployment options like VPC and Cloud-Prem are reserved for the custom-priced Enterprise tier.
  • No published free tier, only a 14-day trial, making it harder to evaluate at no cost long-term.

Pricing, plan by plan

Medallia

On request
  • Medallia Experience Cloud$undefined/year
    • No published pricing, sold as a multi-year enterprise contract
    • Pricing depends on modules (CX, EX, contact centre, market research)
    • Implementation and integration typically charged separately

Superblocks

$100/month
  • Teams$100/month
    • 100 Governed Agent Units/month
    • Up to 15 builders
    • 50+ integrations
  • Enterprise$undefined/month
    • Everything in Teams
    • VPC or Cloud-Prem deployment
    • Source control integration and secrets management

Which should you pick?

Choose Medallia if

  • You need multi-channel feedback capture.
  • You work on Web, iOS, Android.
  • You also want ai text and sentiment analysis.
Medallia review

Choose Superblocks if

  • You need clark ai agent.
  • You work on web, api.
  • You also want clark user memory.
Superblocks review

Questions people ask

Is Medallia or Superblocks better?
Neither clearly leads. Medallia starts at On request and Superblocks at $100/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Medallia or Superblocks?
Medallia starts at On request and Superblocks at $100/month.
Does Medallia or Superblocks run on more platforms?
Medallia runs on Web, iOS, Android. Superblocks runs on web, api.
What is Medallia best used for?
Medallia is most often used for a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform, an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team, a contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scores, a company running employee and customer experience programmes and wanting one vendor across both. Of those, a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform and an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team are not what Superblocks is typically brought in for.
What can Medallia do that Superblocks cannot?
Medallia covers Multi-channel feedback capture, AI text and sentiment analysis, Role-based reporting, Contact centre analytics. Superblocks covers Clark AI agent, Clark User Memory, 50+ integrations, Staging and production environments.

Answered from the vendors’ own pages

Medallia: Is there a self-serve or free version?

No. Medallia sells only through direct sales with quoted enterprise contracts; there is no published price list.

Superblocks: What does Superblocks cost?

The Teams plan costs $125/month billed monthly or about $100/month billed annually, including 100 Governed Agent Units and up to 15 builders; Enterprise pricing requires booking a demo.

Source
Medallia: Can a mid-sized company buy Medallia?

Technically yes, but the sales motion, implementation cost and contract structure are built for large enterprise deployments, not smaller teams.

Superblocks: Is there a free plan?

Superblocks does not offer a free ongoing plan but provides a free 14-day trial of the Teams plan.

Source
Medallia: Does it replace a standalone survey tool?

It can collect surveys, but its value is in unifying multiple feedback channels; a company only needing surveys is better served by a cheaper dedicated tool.

Superblocks: Who owns the code Superblocks generates?

Superblocks states that users fully own all code generated on the platform and can connect it to their own git repository.

Source
Superblocks: What deployment options does Superblocks offer?

Superblocks supports Cloud, Hybrid (production data kept in the customer's VPC), and Cloud-Prem (the full platform run inside the customer's environment) deployment models.

Source
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