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Surveys · head to head

Medallia vs Mendix

Medallia logo

Medallia

Surveys

Enterprise experience management platform for customer, employee and contact centre feedback

From
On request
Free plan
No
Full reviewWebsite
Mendix logo

Mendix

No-Code

Siemens-owned low-code platform priced by app count, with cloud infrastructure billed separately

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Mendix has a free tier, so it costs nothing to try first.
  • Each has a real cost: Medallia there is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.; Mendix the platform fee explicitly excludes compute and infrastructure costs, so the real all-in bill is the subscription plus a separate, less predictable cloud hosting charge.
  • They diverge on capability: Medallia covers Multi-channel feedback capture, Mendix covers Visual app and process modelling.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Medallia and Mendix actually diverge.

Attributes where Medallia and Mendix differ
AttributeMedalliaMendix
Starting priceOn requestFree
Pricing modelquotePer application tier (One App vs Unlimited Apps), cloud infrastructure billed separately
Free tierNoYes
CategorySurveysNo-Code

Identical on both: platforms (Web, iOS, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Medallia

  • Multi-channel feedback capture
  • AI text and sentiment analysis
  • Role-based reporting
  • Contact centre analytics
  • Experience orchestration
  • Market research tools

Only in Mendix

  • Visual app and process modelling
  • Free tier
  • Multi-cloud deployment
  • AI-assisted development
  • Native mobile builder
  • Marketplace connectors

What people use each for

The jobs each tool is most often brought in to do.

Medallia

  • A retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platformnot Mendix
  • An enterprise with a dedicated CX team needing role-based dashboards from frontline staff to the executive teamnot Mendix
  • A contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scoresnot Mendix
  • A company running employee and customer experience programmes and wanting one vendor across bothnot Mendix

Mendix

  • A Siemens industrial software customer extending into application development on a platform already inside its vendor ecosystemnot Medallia
  • A company building exactly one production app that wants the lower One App tier rather than paying for unlimited apps it does not neednot Medallia
  • An enterprise standardising on Mendix across many departments where the Unlimited Apps tier amortises wellnot Medallia
  • A team wanting to evaluate low-code at zero cost before committing to a paid production tiernot Medallia

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Medallia

  • There is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.
  • Implementation is a project, not a signup, and typically involves data integration and consulting work before the platform produces usable dashboards.
  • The breadth of modules means a buyer who only needs a simple survey tool is paying for enterprise infrastructure they will not use.
  • Switching away later means re-architecting how feedback is collected across the organisation, which creates real vendor lock-in once rolled out.
  • Smaller teams and mid-market companies are effectively priced out, since the platform and its go-to-market are built for large enterprise accounts.

Mendix

  • The platform fee explicitly excludes compute and infrastructure costs, so the real all-in bill is the subscription plus a separate, less predictable cloud hosting charge.
  • The jump from a free or One App tier to Unlimited Apps is a large discrete price step (roughly 918 to 2,295 euros a month at published starting rates), not a gradual scale-up, which punishes a team that grows from one app to two.
  • Being a Siemens business unit means Mendix roadmap priorities can be shaped by Siemens' broader industrial software strategy rather than purely by low-code market demand.
  • Deployment flexibility across Mendix Cloud, Azure, Kubernetes and SAP BTP is a strength on paper but means the actual infrastructure cost and complexity vary significantly by choice, complicating like-for-like vendor comparisons.
  • Premium-tier features and enterprise governance capabilities are quote-only, so a buyer cannot fully compare Mendix's top tier against OutSystems or Appian without entering a sales process.

Pricing, plan by plan

Medallia

On request
  • Medallia Experience Cloud$undefined/year
    • No published pricing, sold as a multi-year enterprise contract
    • Pricing depends on modules (CX, EX, contact centre, market research)
    • Implementation and integration typically charged separately

Mendix

Free
  • FreeFree
    • Unlimited users on one deployment environment
    • No commitment or credit card required
    • Suitable for evaluation and small-scale use
  • Standard, One App$undefined/month
    • Licenses a single application in production
    • Cloud deployment and standard support options
    • Compute and infrastructure costs billed separately
  • Standard, Unlimited Apps$undefined/month
    • Licenses unlimited applications under one subscription
    • Per-user cost declines as user volume grows
    • Discounted external (B2B/B2C) user rates available
  • Premium$undefined/month
    • Custom quote
    • Enterprise-grade governance and 24/7 support
    • Advanced deployment and compliance options

Which should you pick?

Choose Medallia if

  • You need multi-channel feedback capture.
  • You work on Web, iOS, Android.
  • You also want ai text and sentiment analysis.
Medallia review

Choose Mendix if

  • You need visual app and process modelling.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want free tier.
Mendix review

Questions people ask

Is Medallia or Mendix better?
Neither clearly leads. Medallia starts at On request and Mendix at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Medallia or Mendix?
Mendix has a free tier; the other does not. Paid plans start at On request for Medallia and Free for Mendix.
Does Medallia or Mendix run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
Can I use Mendix for free?
Yes. Mendix has a free tier, so you can try it without paying. Medallia starts at On request.
What is Medallia best used for?
Medallia is most often used for a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform, an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team, a contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scores, a company running employee and customer experience programmes and wanting one vendor across both. Of those, a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform and an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team are not what Mendix is typically brought in for.
What can Medallia do that Mendix cannot?
Medallia covers Multi-channel feedback capture, AI text and sentiment analysis, Role-based reporting, Contact centre analytics. Mendix covers Visual app and process modelling, Free tier, Multi-cloud deployment, AI-assisted development.

Answered from the vendors’ own pages

Medallia: Is there a self-serve or free version?

No. Medallia sells only through direct sales with quoted enterprise contracts; there is no published price list.

Mendix: What is the difference between One App and Unlimited Apps?

One App licenses a single application in production; Unlimited Apps covers any number of apps under one subscription, at a materially higher starting price.

Medallia: Can a mid-sized company buy Medallia?

Technically yes, but the sales motion, implementation cost and contract structure are built for large enterprise deployments, not smaller teams.

Mendix: Does the licence include hosting?

No. Mendix states explicitly that compute and infrastructure resources are billed separately from the platform licence, regardless of deployment target.

Medallia: Does it replace a standalone survey tool?

It can collect surveys, but its value is in unifying multiple feedback channels; a company only needing surveys is better served by a cheaper dedicated tool.

Mendix: Who owns Mendix?

Siemens, which acquired Mendix in 2018 and runs it as part of its industrial software portfolio.

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