LiveAgent vs DelightChat
A comprehensive head-to-head comparison of two leading customer support solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose LiveAgent if you need Ticketing system and prefer a free starting option. Choose DelightChat if you prioritize Unified inbox and want plans starting at $49/month. Both are rated 4.5/5 by users.
LiveAgent vs DelightChat: At a Glance
| Criteria | LiveAgent | DelightChat |
|---|---|---|
| User Rating | 4.5 | 4.5 |
| Pricing | Free | $49/month |
| Pricing Model | per-agent | per-user |
| Free Plan | ||
| Platforms | Web, Ios, Android | Web, Ios, Android |
| Category | Customer Support | Customer Support |
| Founded | 2004 | 2020 |
Feature Comparison: LiveAgent vs DelightChat
| Feature | LiveAgent | DelightChat |
|---|---|---|
| Ticketing system | ||
| Live chat | ||
| Call center | ||
| Social media | ||
| Knowledge base | ||
| Customer portal | ||
| WordPress | ||
| Shopify | ||
| Magento | ||
| Slack | ||
| Zapier | ||
| GDPR | ||
| SSL | ||
| 2FA | ||
| Web support | ||
| Unified inbox | ||
| WhatsApp integration | ||
| Instagram DM | ||
| Facebook Messenger | ||
| Order management | ||
| WooCommerce | ||
| WhatsApp Business API | ||
| End-to-end encryption | ||
| Ios support |
LiveAgent vs DelightChat: Pricing Breakdown
LiveAgent Pricing
Model: per-agent
- 7-day ticket history
- 1 chat button
- 1 email account
- Unlimited ticket history
- 3 email accounts
- Customer portal
- Call center
- 10 email accounts
- Advanced reporting
- Everything unlimited
- Senior account manager
- White glove setup
DelightChat Pricing
Model: per-user
- 3 users
- All channels
- Shopify integration
- 10 users
- WhatsApp automation
- Advanced reports
- Unlimited users
- Priority support
- Custom integrations
Pros and Cons
LiveAgent
Pros
- Highly rated by users (4.5/5)
- Free plan available to get started
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Ticketing system functionality
- Strong Live chat functionality
Cons
- May require time to learn advanced features
DelightChat
Pros
- Highly rated by users (4.5/5)
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Unified inbox functionality
- Strong WhatsApp integration functionality
Cons
- No free plan available
- May require time to learn advanced features
Who Should Use LiveAgent vs DelightChat?
Choose LiveAgent if you:
- Need Ticketing system
- Want to start for free
- Work primarily on Web and Ios
- Value Live chat
Choose DelightChat if you:
- Need Unified inbox
- Have a budget of $49/month+
- Work primarily on Web and Ios
- Value WhatsApp integration
Frequently Asked Questions: LiveAgent vs DelightChat
Is LiveAgent better than DelightChat?
It depends on your needs. LiveAgent has a 4.5/5 user rating while DelightChat has 4.5/5. LiveAgent excels in Ticketing system and Live chat, while DelightChat stands out with Unified inbox and WhatsApp integration. Consider your budget (Free vs $49/month), platform needs, and specific feature requirements.
Which is cheaper, LiveAgent or DelightChat?
LiveAgent offers a free plan and starts at Free. DelightChat starts at $49/month. LiveAgent has a clear pricing advantage with its free tier.
Can I use LiveAgent and DelightChat together?
While both are customer support tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core customer support needs.
What are the main differences between LiveAgent and DelightChat?
The key differences include: pricing model (per-agent vs per-user), platform support (Web, Ios, Android vs Web, Ios, Android), and feature focus. LiveAgent emphasizes Ticketing system, Live chat, Call center while DelightChat focuses on Unified inbox, WhatsApp integration, Instagram DM. User ratings differ slightly: 4.5 vs 4.5 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both LiveAgent and DelightChat.