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Legal · head to head

Litify vs NetDocuments

Litify logo

Litify

Legal

Legal case and matter management built natively on Salesforce

From
On request
Rated
-
Full reviewWebsite
NetDocuments logo

NetDocuments

Legal

Cloud document management for law firms

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Litify pricing is not published anywhere and there is no entry tier, so a firm cannot judge affordability without entering a sales process.; NetDocuments quote-only pricing per user with no published rates
  • They diverge on capability: Litify covers Native Salesforce application, NetDocuments covers Matter-centric filing.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Litify and NetDocuments actually diverge.

Attributes where Litify and NetDocuments differ
AttributeLitifyNetDocuments
PlatformsWeb, iOS, AndroidWeb, Windows, iOS, Android, Cloud

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Legal).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Litify

  • Native Salesforce application
  • Intake and referral management
  • Matter management
  • Reporting and dashboards
  • Mass tort handling

Only in NetDocuments

  • Matter-centric filing
  • Ethical walls
  • Email management
  • Version control
  • Search
  • Retention

What people use each for

The jobs each tool is most often brought in to do.

Litify

  • High volume plaintiff firms running mass tort matters with thousands of claimantsnot NetDocuments
  • Insurance defence operations needing matter management across many concurrent filesnot NetDocuments
  • Corporate legal departments needing matter intake and outside counsel spend reportingnot NetDocuments
  • Multi-office practices needing referral tracking and consistent intake across locationsnot NetDocuments

NetDocuments

  • Firms needing enforceable ethical walls rather than folder permissionsnot Litify
  • Capturing email into the matter record instead of individual inboxesnot Litify
  • Moving document management off on-premise serversnot Litify

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Litify

  • Pricing is not published anywhere and there is no entry tier, so a firm cannot judge affordability without entering a sales process.
  • The system being administered is Salesforce, so realising the configurability requires Salesforce administration skills most firms must hire or contract for.
  • Implementation is a configuration project measured in months, so it is not a system a firm can adopt quickly during a busy period.
  • That configurability means two Litify firms can run materially different systems, which makes external support and staff mobility harder.
  • There is no public documentation; the support site is behind a customer login, so buyers cannot assess the product depth before committing.

NetDocuments

  • Quote-only pricing per user with no published rates
  • Migrating an existing document store is a substantial project, and legacy metadata rarely survives cleanly
  • Aimed at mid-size and large firms; solo practices find it heavier than needed
  • Adoption depends on fee earners filing correctly, and habits are the hard part

Pricing, plan by plan

Litify

On request
  • Litify$undefined/year
    • Quoted per customer with no published rates
    • Sold as a bundled subscription including the Salesforce platform entitlement
    • Implementation and configuration quoted separately

NetDocuments

On request

No published plan breakdown. See the NetDocuments review.

Which should you pick?

Choose Litify if

  • You need native salesforce application.
  • You work on Web, iOS, Android.
  • You also want intake and referral management.
Litify review

Choose NetDocuments if

  • You need matter-centric filing.
  • You work on Web, Windows, iOS, Android, Cloud.
  • You also want ethical walls.
NetDocuments review

Questions people ask

Is Litify or NetDocuments better?
Neither clearly leads. Litify starts at On request and NetDocuments at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Litify or NetDocuments?
Litify starts at On request and NetDocuments at On request.
Does Litify or NetDocuments run on more platforms?
Litify runs on Web, iOS, Android. NetDocuments runs on Web, Windows, iOS, Android, Cloud.
What is Litify best used for?
Litify is most often used for high volume plaintiff firms running mass tort matters with thousands of claimants, insurance defence operations needing matter management across many concurrent files, corporate legal departments needing matter intake and outside counsel spend reporting, multi-office practices needing referral tracking and consistent intake across locations. Of those, high volume plaintiff firms running mass tort matters with thousands of claimants and insurance defence operations needing matter management across many concurrent files are not what NetDocuments is typically brought in for.
What can Litify do that NetDocuments cannot?
Litify covers Native Salesforce application, Intake and referral management, Matter management, Reporting and dashboards. NetDocuments covers Matter-centric filing, Ethical walls, Email management, Version control.

Answered from the vendors’ own pages

Litify: Do we sign a separate contract with Salesforce?

Not according to Litify's published services agreement, which defines Litify as a reseller of the Salesforce services and defines the purchase as a combined offering of the platform plus the Litify application. You buy one subscription from Litify. Confirm how the platform appears on your own order form before signing.

NetDocuments: What does NetDocuments cost?

It quotes per user and does not publish rates.

Litify: Is Litify for personal injury or corporate work?

Both, but differently. Plaintiff firms use it for high volume personal injury and mass tort, insurance defence firms for case volume, and corporate legal departments for matter intake and spend management rather than billing.

NetDocuments: Why not just use SharePoint or Dropbox?

Neither expresses matter-centric security or ethical walls in an auditable way, which is a professional obligation rather than a preference in legal practice.

Litify: Is it suitable for a small firm?

No. It is sold to mid-market and enterprise operations and no entry tier is marketed. The implementation and administration requirements do not amortise at small headcounts.

NetDocuments: Does it handle email?

Yes, capturing correspondence into the matter record, which is where most legal email otherwise fails to land.

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