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Legal · head to head

Actionstep vs Litify

Actionstep logo

Actionstep

Legal

Configurable legal practice and accounting management platform sold as two separate products, priced per user with no published rate

From
On request
Rated
-
Full reviewWebsite
Litify logo

Litify

Legal

Legal case and matter management built natively on Salesforce

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Actionstep no pricing is published beyond a rough $60 a month starting figure; real cost including implementation and add-ons requires a sales quote and can rise substantially, as one documented case showed a fourfold increase within a year.; Litify pricing is not published anywhere and there is no entry tier, so a firm cannot judge affordability without entering a sales process.
  • They diverge on capability: Actionstep covers Configurable workflows, Litify covers Native Salesforce application.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Actionstep and Litify actually diverge.

Attributes where Actionstep and Litify differ
AttributeActionstepLitify
Pricing modelPer user per monthquote

Identical on both: starting price (On request), free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Legal).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Actionstep

  • Configurable workflows
  • Legal Accounting
  • Builder
  • Capture
  • Trace
  • Acumen

Only in Litify

  • Native Salesforce application
  • Intake and referral management
  • Matter management
  • Reporting and dashboards
  • Mass tort handling

What people use each for

The jobs each tool is most often brought in to do.

Actionstep

  • A firm whose matter types do not fit standard case management templates and wants to build its own workflow structurenot Litify
  • A US firm needing trust accounting compliance built into the same system as matter managementnot Litify
  • A firm using AI time capture to reduce billing leakage from unrecorded worknot Litify
  • A growing mid-size firm wanting embedded analytics on matter profitability without exporting to a separate BI toolnot Litify

Litify

  • High volume plaintiff firms running mass tort matters with thousands of claimantsnot Actionstep
  • Insurance defence operations needing matter management across many concurrent filesnot Actionstep
  • Corporate legal departments needing matter intake and outside counsel spend reportingnot Actionstep
  • Multi-office practices needing referral tracking and consistent intake across locationsnot Actionstep

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Actionstep

  • No pricing is published beyond a rough $60 a month starting figure; real cost including implementation and add-ons requires a sales quote and can rise substantially, as one documented case showed a fourfold increase within a year.
  • The configurability that is the main selling point means implementation is a genuine project requiring firm time to design workflows, not a same-day signup like more templated competitors.
  • Legal Accounting is sold as a separate North America-only product, so international firms cannot get the full accounting feature set through the same purchase.
  • Reviewer base skews heavily toward small firms, and Actionstep itself is candid that most of its reviews come from small businesses, which is a signal about where the product is proven at scale.
  • Add-on modules (Builder, Capture, Trace, Acumen) are each additional cost, so a firm comparing Actionstep to an all-in-one competitor needs to price in modules separately to get a fair comparison.

Litify

  • Pricing is not published anywhere and there is no entry tier, so a firm cannot judge affordability without entering a sales process.
  • The system being administered is Salesforce, so realising the configurability requires Salesforce administration skills most firms must hire or contract for.
  • Implementation is a configuration project measured in months, so it is not a system a firm can adopt quickly during a busy period.
  • That configurability means two Litify firms can run materially different systems, which makes external support and staff mobility harder.
  • There is no public documentation; the support site is behind a customer login, so buyers cannot assess the product depth before committing.

Pricing, plan by plan

Actionstep

On request
  • Practice Management$undefined/month
    • Starts around $60 per user per month, quote required for exact rate
    • Implementation fees charged separately
    • Priced per user, varies by region (US, UK, AU, NZ, CAD)
  • Legal Accounting$undefined/month
    • North America only
    • Sold separately from or combined with Practice Management
    • Add-on modules (Builder, Capture, Trace, Acumen) priced separately

Litify

On request
  • Litify$undefined/year
    • Quoted per customer with no published rates
    • Sold as a bundled subscription including the Salesforce platform entitlement
    • Implementation and configuration quoted separately

Which should you pick?

Choose Actionstep if

  • You need configurable workflows.
  • You work on Web, iOS, Android.
  • You also want legal accounting.
Actionstep review

Choose Litify if

  • You need native salesforce application.
  • You work on Web, iOS, Android.
  • You also want intake and referral management.
Litify review

Questions people ask

Is Actionstep or Litify better?
Neither clearly leads. Actionstep starts at On request and Litify at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Actionstep or Litify?
Actionstep starts at On request and Litify at On request.
Does Actionstep or Litify run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
What is Actionstep best used for?
Actionstep is most often used for a firm whose matter types do not fit standard case management templates and wants to build its own workflow structure, a us firm needing trust accounting compliance built into the same system as matter management, a firm using ai time capture to reduce billing leakage from unrecorded work, a growing mid-size firm wanting embedded analytics on matter profitability without exporting to a separate bi tool. Of those, a firm whose matter types do not fit standard case management templates and wants to build its own workflow structure and a us firm needing trust accounting compliance built into the same system as matter management are not what Litify is typically brought in for.
What can Actionstep do that Litify cannot?
Actionstep covers Configurable workflows, Legal Accounting, Builder, Capture. Litify covers Native Salesforce application, Intake and referral management, Matter management, Reporting and dashboards.

Answered from the vendors’ own pages

Actionstep: Is Actionstep pricing published?

No. The pricing page gives no rate card; you must request a quote, and cost is per user plus implementation fees, varying by region.

Litify: Do we sign a separate contract with Salesforce?

Not according to Litify's published services agreement, which defines Litify as a reseller of the Salesforce services and defines the purchase as a combined offering of the platform plus the Litify application. You buy one subscription from Litify. Confirm how the platform appears on your own order form before signing.

Actionstep: Can I buy just the accounting product?

Yes, Legal Accounting is sold separately from Practice Management, though it is limited to North America.

Litify: Is Litify for personal injury or corporate work?

Both, but differently. Plaintiff firms use it for high volume personal injury and mass tort, insurance defence firms for case volume, and corporate legal departments for matter intake and spend management rather than billing.

Actionstep: Does it work like Clio or MyCase out of the box?

Not exactly. Actionstep leans on firm-configured workflows rather than fixed templates, which means more setup but a closer eventual fit to how the firm works.

Litify: Is it suitable for a small firm?

No. It is sold to mid-market and enterprise operations and no entry tier is marketed. The implementation and administration requirements do not amortise at small headcounts.

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