Sales Enablement · head to head
Default vs Koncert
Default
Sales Enablement
Inbound lead routing, enrichment and scheduling in one workflow layer
- From
- On request
- Rated
- -
Koncert
Sales Enablement
Four separate diallers, including agent-assisted calling, for outbound teams that live on the phone
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Default pricing is not published and the reported structure is a monthly platform fee before any seats, so a small team pays a meaningful minimum regardless of volume and the tool only makes economic sense at some scale.; Koncert pricing is not published; the pricing page shows placeholder numbers rather than real rates and directs you to sales, which makes it impossible to compare cost per seat against Orum or Nooks without entering a sales cycle.
- They diverge on capability: Default covers Inbound routing, Koncert covers AI Parallel Dialer.
- Prices and features above were last checked on 31 August 2026.
Where they differ
Only the attributes on which Default and Koncert actually diverge.
Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Sales Enablement).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Default
- Inbound routing
- Native scheduling
- Waterfall enrichment
- Lead scoring
- CRM hygiene
- Outbound signals
- MCP endpoint
Only in Koncert
- AI Parallel Dialer
- AI Flow Dialer
- Agent-Assisted Dialer
- Click Dialer
- Local presence
- Caller ID health monitoring
- Remote Coach
- Remote Salesfloor
What people use each for
The jobs each tool is most often brought in to do.
Default
- A B2B software company losing inbound leads between form submission and a booked meeting because routing and scheduling are separate toolsnot Koncert
- A revenue operations team consolidating a scheduler, a routing tool, an enrichment vendor and an automation layer into one contractnot Koncert
- A sales organisation with complex territory rules that needs routing decisions to be auditable when a representative disputes an assignmentnot Koncert
- A team that wants enrichment and ideal customer profile scoring applied before a lead reaches a representative, rather than cleaned up afterwardsnot Koncert
Koncert
- A sales development team selling into enterprises where decision makers sit behind switchboards and a software dialler alone cannot reach themnot Default
- An outbound organisation whose numbers are being flagged as spam and which needs caller ID health monitoring and rotation as a managed capabilitynot Default
- A distributed sales team that has lost the ambient pressure of a shared calling floor and wants Remote Salesfloor to recreate itnot Default
- A team that wants to run different dialler modes for different segments, parallel for volume lists and click-to-call for named accountsnot Default
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Default
- Pricing is not published and the reported structure is a monthly platform fee before any seats, so a small team pays a meaningful minimum regardless of volume and the tool only makes economic sense at some scale.
- Seats are split into user seats and routing seats at different prices, which makes headcount planning awkward and means an organisation can be surprised by which roles turn out to need the expensive kind.
- Enrichment is credit metered, so cost rises with inbound volume exactly when the business is doing well, and a spike in form fills is also a spike in the bill.
- Consolidating routing, enrichment, scoring and scheduling into one vendor puts a single point of failure between a demo request and a sales representative, which is the highest value path in the business.
- The vendor offers budget to buy out incumbent contracts, which is effective marketing but tells you switching costs in this category are high in both directions, including out of Default later.
Koncert
- Pricing is not published; the pricing page shows placeholder numbers rather than real rates and directs you to sales, which makes it impossible to compare cost per seat against Orum or Nooks without entering a sales cycle.
- Parallel dialling connects representatives so fast that they arrive on a live call with no time to recall prior context, and reviewers report this pushes reps onto a rigid script and degrades conversation quality even as dial volume rises.
- Koncert supplies TCPA-supporting features but not legal cover, and parallel and agent-assisted dialling attract regulatory attention in several jurisdictions, so the compliance burden and any liability stay with your organisation.
- Selling four dialler products rather than one means the capability you evaluated may not be the one you bought, and switching modes or mixing them across a team frequently involves renegotiating the contract.
- The agent-assisted dialler bills for human labour rather than software seats, so its cost scales with call volume rather than headcount and can rise sharply during a campaign push in a way a per-seat budget does not anticipate.
Pricing, plan by plan
Default
On request- Default$undefined/month
- Nothing published, quoted through a demo
- Third party accounts describe a monthly platform fee before any seats are added
- Separate user seats and routing seats rather than one seat type
Koncert
On request- Koncert$undefined/year
- AI Parallel Dialer
- AI Flow Dialer
- Agent-Assisted Dialer
Which should you pick?
Choose Koncert if
- You need ai parallel dialer.
- You work on Web, API.
- You also want ai flow dialer.
Questions people ask
- Is Default or Koncert better?
- Neither clearly leads. Default starts at On request and Koncert at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Default or Koncert?
- Default starts at On request and Koncert at On request.
- Does Default or Koncert run on more platforms?
- Default runs on Web. Koncert runs on Web, API.
- What is Default best used for?
- Default is most often used for a b2b software company losing inbound leads between form submission and a booked meeting because routing and scheduling are separate tools, a revenue operations team consolidating a scheduler, a routing tool, an enrichment vendor and an automation layer into one contract, a sales organisation with complex territory rules that needs routing decisions to be auditable when a representative disputes an assignment, a team that wants enrichment and ideal customer profile scoring applied before a lead reaches a representative, rather than cleaned up afterwards. Of those, a b2b software company losing inbound leads between form submission and a booked meeting because routing and scheduling are separate tools and a revenue operations team consolidating a scheduler, a routing tool, an enrichment vendor and an automation layer into one contract are not what Koncert is typically brought in for.
- What can Default do that Koncert cannot?
- Default covers Inbound routing, Native scheduling, Waterfall enrichment, Lead scoring. Koncert covers AI Parallel Dialer, AI Flow Dialer, Agent-Assisted Dialer, Click Dialer.
Answered from the vendors’ own pages
Default: What does Default replace?
Typically a scheduler, a lead routing tool, an enrichment provider and part of a workflow automation layer.
Koncert: What is Koncert previously called?
ConnectLeader. The company rebranded to Koncert while retaining the same dialler technology lineage.
Default: Is pricing published?
No. It is quoted, and reported structures involve a monthly platform fee plus separate user and routing seats plus metered enrichment credits.
Koncert: What is the agent-assisted dialler?
Human agents place calls and navigate gatekeepers, phone trees and receptionists, connecting your representative only when a live decision maker is on the line.
Default: Does it replace the CRM?
No. It sits in front of the CRM, routing and enriching records and keeping them clean, and it writes to Salesforce or HubSpot.
Koncert: Is pricing published?
No. The pricing page shows placeholder figures and directs visitors to contact sales for a quote scoped by dialler type and seat count.
Default: Is it worth it for a small team?
Rarely. The platform fee before seats means the economics work when you are retiring several existing subscriptions.
Koncert: Is parallel dialling legally safe?
Koncert provides TCPA-supporting features and holds SOC 2 Type II and GDPR compliance, but the calling organisation remains responsible for regulatory compliance in each jurisdiction it dials into.
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