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Cybersecurity · head to head

JumpCloud vs Ping Identity

JumpCloud logo

JumpCloud

Cybersecurity

Unified identity and device management for hybrid workforce.

From
$9/user/month
Rated
-
Full reviewWebsite
Ping Identity logo

Ping Identity

Cybersecurity

Enterprise identity for workforce and customers, with a 5,000 user floor

From
$3/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: JumpCloud platform Essentials tier capped at 300 users; larger organisations must purchase unbundled tiers or negotiate custom pricing; Ping Identity workforce pricing carries a 5,000 user annual minimum, so an organisation with 800 staff pays for 5,000 and the effective per user cost is over six times the list rate.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which JumpCloud and Ping Identity actually diverge.

Attributes where JumpCloud and Ping Identity differ
AttributeJumpCloudPing Identity
Starting price$9/user/month$3/month
Pricing modelsubscriptionPer user per month
PlatformsWeb, Windows, macOS, Linux, iOS, Android, APIWeb, Linux, Windows

Identical on both: free tier (No), user rating (Not yet rated), category (Cybersecurity).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in JumpCloud

Nothing recorded that Ping Identity does not also cover.

Only in Ping Identity

  • Single sign-on
  • Adaptive MFA
  • Identity orchestration
  • API access management
  • Directory services
  • Flexible deployment
  • ForgeRock capabilities

What people use each for

The jobs each tool is most often brought in to do.

JumpCloud

  • Organisations modernising from Active Directory to cloud identity infrastructurenot Ping Identity
  • Companies requiring unified user and device management in hybrid work environmentsnot Ping Identity
  • IT teams implementing zero-trust security modelsnot Ping Identity
  • Managed service providers requiring multi-tenant identity and device managementnot Ping Identity
  • Educational institutions and nonprofits (eligible for special pricing)not Ping Identity

Ping Identity

  • A bank that must keep identity data on premises in one country while running SaaS identity elsewherenot JumpCloud
  • An airline or telco with tens of millions of customer identities needing a directory that holds that scalenot JumpCloud
  • An enterprise assembling authentication journeys that call several external verification and risk vendorsnot JumpCloud
  • An existing ForgeRock customer deciding what its upgrade path looks like under Ping ownershipnot JumpCloud

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

JumpCloud

  • Platform Essentials tier capped at 300 users; larger organisations must purchase unbundled tiers or negotiate custom pricing
  • À la carte pricing can become expensive when purchasing multiple features; device management at $9/user, SSO at $11/user totals $20/user for basic functionality
  • Bundled Platform and Platform Prime packages require contacting sales; no published pricing limits transparency
  • Zero-trust and AI & SaaS management capabilities only available in Platform Prime tier with custom pricing
  • No on-premises or self-hosted option; cloud-only deployment

Ping Identity

  • Workforce pricing carries a 5,000 user annual minimum, so an organisation with 800 staff pays for 5,000 and the effective per user cost is over six times the list rate.
  • Adaptive multi-factor authentication is in the Plus tier only, doubling the per user price for a capability many buyers assume is standard in a modern identity platform.
  • ForgeRock no longer exists as an independent product, so customers who chose it specifically to avoid Ping now face a roadmap set by the vendor they did not pick.
  • Thoma Bravo ownership across both merged companies means the commercial priority is margin, and buyers report firmer renewal negotiations than they saw before 2022.
  • The portfolio has overlapping components from three product lineages, so scoping a deployment requires vendor architects and the licensing conversation is more complicated than the price list implies.

Pricing, plan by plan

JumpCloud

$9/user/month
  • À La Carte - Device Management$9/user/month (annual) or $11 (monthly)
    • Device management across Windows, Mac, Linux
    • Remote assistance
    • Patch management
  • À La Carte - SSO$11/user/month (annual) or $13 (monthly)
    • Single sign-on
    • Multi-factor authentication
    • Password management
  • Platform Essentials$undefined/variable
    • Identity and device management with SSO and passwordless auth
    • Maximum 300 users
    • Contact sales for pricing
  • Platform$undefined/variable
    • Unified identity, device and access management
    • Contact sales for pricing

Ping Identity

$3/month
  • PingOne for Workforce Essential$3/month
    • Minimum 5,000 users billed annually
    • Single sign-on and directory services
    • OAuth 2.0, OpenID Connect, SAML and SCIM
  • PingOne for Workforce Plus$6/month
    • Minimum 5,000 users billed annually
    • Everything in Essential
    • Adaptive multi-factor authentication
  • PingOne for Customers Essential$35000/year
    • Flat annual fee
    • No-code identity orchestration
    • Unified customer profiles
  • PingOne for Customers Plus$50000/year
    • Flat annual fee
    • Everything in Essential
    • Adaptive MFA and device management

Which should you pick?

Choose JumpCloud if

  • You work on Web, Windows, macOS, Linux, iOS, Android, API.
JumpCloud review

Choose Ping Identity if

  • You need single sign-on.
  • You work on Web, Linux, Windows.
  • You also want adaptive mfa.
Ping Identity review

Questions people ask

Is JumpCloud or Ping Identity better?
Neither clearly leads. JumpCloud starts at $9/user/month and Ping Identity at $3/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, JumpCloud or Ping Identity?
JumpCloud starts at $9/user/month and Ping Identity at $3/month.
Does JumpCloud or Ping Identity run on more platforms?
JumpCloud runs on Web, Windows, macOS, Linux, iOS, Android, API. Ping Identity runs on Web, Linux, Windows.
What is JumpCloud best used for?
JumpCloud is most often used for organisations modernising from active directory to cloud identity infrastructure, companies requiring unified user and device management in hybrid work environments, it teams implementing zero-trust security models, managed service providers requiring multi-tenant identity and device management. Of those, organisations modernising from active directory to cloud identity infrastructure and companies requiring unified user and device management in hybrid work environments are not what Ping Identity is typically brought in for.
What can JumpCloud do that Ping Identity cannot?
Ping Identity covers Single sign-on, Adaptive MFA, Identity orchestration, API access management.

Answered from the vendors’ own pages

JumpCloud: What devices does JumpCloud support?

JumpCloud supports unified endpoint management for Windows, macOS, Linux, iOS and Android devices.

Source
Ping Identity: Can I still buy ForgeRock?

Not as a separate product. Ping acquired ForgeRock in 2023 and the capabilities are sold within the Ping portfolio. Existing customers should ask about the specific migration path for their components.

JumpCloud: Can I use JumpCloud to replace Active Directory?

Yes. JumpCloud is designed for organisations modernising from on-premises Active Directory to cloud-based directory and identity management.

Source
Ping Identity: What is the real minimum spend?

PingOne for Workforce Essential is 3 USD per user per month with a 5,000 user annual minimum, so roughly 180,000 USD a year before anything else.

JumpCloud: Is there a free trial?

Yes. All users can access a 30-day free trial before purchasing.

Source
Ping Identity: Is MFA included?

Basic authentication policies are in Essential. Adaptive MFA and passwordless require the Plus tier at 6 USD per user per month.

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