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Healthcare · head to head

Included Health vs Jane App

Included Health logo

Included Health

Healthcare

Care navigation and virtual care in one contract for self funded employers and health plans

From
On request
Rated
-
Full reviewWebsite
Jane App logo

Jane App

Healthcare

Clinical management software for allied health professionals

From
54/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Included Health owning both the navigation recommendations and the virtual care delivery creates a structural incentive to steer members to the vendor own clinicians, and an employer should require disclosure and measurement of how often that happens.; Jane App balance plan severely limited to 20 appointments per month
  • They diverge on capability: Included Health covers Care navigation, Jane App covers Scheduling.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Included Health and Jane App actually diverge.

Attributes where Included Health and Jane App differ
AttributeIncluded HealthJane App
Starting priceOn request54/month
Pricing modelquotesubscription
PlatformsWeb, iOS, AndroidWeb
FoundedUnknown2010

Identical on both: free tier (No), user rating (Not yet rated), category (Healthcare).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Included Health

  • Care navigation
  • Provider quality steerage
  • Expert medical opinion
  • Virtual primary care
  • Virtual behavioural health
  • Virtual urgent care
  • Benefits integration
  • Employer reporting

Only in Jane App

  • Scheduling
  • Online Booking
  • Patient Portal
  • Notes and Charting
  • Invoicing
  • Patient Communication
  • Online payments
  • Insurance

What people use each for

The jobs each tool is most often brought in to do.

Included Health

  • A large self funded employer whose members cannot tell which specialist to see and who currently absorbs the cost of poor referral decisionsnot Jane App
  • An employer that has bought several point solutions and needs one front door that routes members to the ones already paid fornot Jane App
  • A self funded plan wanting expert second opinions before high cost elective surgery, where a changed recommendation pays for the programmenot Jane App
  • An employer replacing separate navigation and telehealth vendors with one contract and one member experiencenot Jane App

Jane App

  • healthcare practice managementnot Included Health
  • patient schedulingnot Included Health
  • clinic administrationnot Included Health

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Included Health

  • Owning both the navigation recommendations and the virtual care delivery creates a structural incentive to steer members to the vendor own clinicians, and an employer should require disclosure and measurement of how often that happens.
  • Pricing is per employee per month across the whole eligible population, so a plan with low navigation engagement pays for everyone to serve the minority who call.
  • Savings claims rest on avoided costs and changed referral decisions, which are counterfactual by nature, so performance guarantees need very careful definition or they measure activity rather than money.
  • The company is a merger of three organisations with different origins, and members and benefits teams still encounter seams between navigation, virtual primary care and behavioural health that the single brand implies are absent.
  • It sells primarily to large self funded employers, so mid market employers and fully insured plans find both the pricing and the implementation effort disproportionate to their size.

Jane App

  • Balance plan severely limited to 20 appointments per month
  • Additional practitioner costs vary based on full-time vs. part-time hours

Pricing, plan by plan

Included Health

On request
  • Included Health$undefined/year
    • Per employee per month across the eligible population, quoted not published
    • Navigation and virtual care modules priced separately or bundled
    • Some components offered with performance guarantees tied to measured savings

Jane App

54/month
  • Balance$54/month
    • limited features for single practitioners
    • 20 appointments per month maximum
  • Practice$79/month
    • one full-time practitioner
    • unlimited appointments
    • unlimited staff profiles
  • Thrive$99/month
    • everything in Practice
    • advanced scheduling
    • patient retention tools
  • AI Scribe$15/month/practitioner
    • 5 free AI notes monthly or $15/month

Which should you pick?

Choose Included Health if

  • You need care navigation.
  • You work on Web, iOS, Android.
  • You also want provider quality steerage.
Included Health review

Choose Jane App if

  • You need scheduling.
  • You also want online booking.
Jane App review

Questions people ask

Is Included Health or Jane App better?
Neither clearly leads. Included Health starts at On request and Jane App at 54/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Included Health or Jane App?
Included Health starts at On request and Jane App at 54/month.
Does Included Health or Jane App run on more platforms?
Included Health runs on Web, iOS, Android. Jane App runs on Web.
What is Included Health best used for?
Included Health is most often used for a large self funded employer whose members cannot tell which specialist to see and who currently absorbs the cost of poor referral decisions, an employer that has bought several point solutions and needs one front door that routes members to the ones already paid for, a self funded plan wanting expert second opinions before high cost elective surgery, where a changed recommendation pays for the programme, an employer replacing separate navigation and telehealth vendors with one contract and one member experience. Of those, a large self funded employer whose members cannot tell which specialist to see and who currently absorbs the cost of poor referral decisions and an employer that has bought several point solutions and needs one front door that routes members to the ones already paid for are not what Jane App is typically brought in for.
What can Included Health do that Jane App cannot?
Included Health covers Care navigation, Provider quality steerage, Expert medical opinion, Virtual primary care. Jane App covers Scheduling, Online Booking, Patient Portal, Notes and Charting.

Answered from the vendors’ own pages

Included Health: What exactly is Included Health?

The combination of Grand Rounds Health navigation, Doctor On Demand virtual care and the original Included Health concierge service, operating under one brand since late 2021.

Jane App: How much does it cost to add practitioners to Jane App?

For Practice and Thrive plans, additional practitioners cost based on hours worked: full-time (24+ hours/week) practitioners have one rate, while part-time (<24 hours/week) practitioners have a reduced rate. Administrative staff without booked appointments are provided at no charge.

Source
Included Health: Who pays for it?

The self funded employer or the health plan pays a per employee per month fee. Virtual care visits may also carry member cost sharing depending on plan design.

Jane App: Do clinics with many practitioners get discounts on Jane App?

Yes, clinics with 10 or more practitioners may qualify for discounted rates on Jane App.

Source
Included Health: Is there a minimum size?

No published minimum, but it sells primarily to large self funded employers and the pricing and implementation effort do not suit small organisations.

Jane App: Is AI Scribe available as an add-on on all Jane App plans?

Yes, AI Scribe is available as an optional add-on across all plans at $15/month per practitioner, or 5 free notes monthly.

Source
Included Health: How does it recommend providers?

Through data driven quality analysis rather than a plain directory. Ask specifically how those recommendations are produced and how often they resolve to the company own virtual clinicians.

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