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Cybersecurity · head to head

IDnow vs Trimble Unity Maintain

IDnow logo

IDnow

Cybersecurity

Identity verification and qualified electronic signature for regulated European markets

From
On request
Free plan
No
Full reviewWebsite
Trimble Unity Maintain logo

Trimble Unity Maintain

Government

GIS-centric public asset and work management, the product formerly sold as Cityworks

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: IDnow agent-led video identification costs several times an automated check and depends on agent availability, so peak-time queues push abandonment up at exactly the moment conversion matters.; Trimble Unity Maintain esri ArcGIS is a hard prerequisite, so an organisation without it faces a second substantial licence and a GIS programme before the maintenance system can be used at all.
  • They diverge on capability: IDnow covers VideoIdent, Trimble Unity Maintain covers Built on ArcGIS.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which IDnow and Trimble Unity Maintain actually diverge.

Attributes where IDnow and Trimble Unity Maintain differ
AttributeIDnowTrimble Unity Maintain
PlatformsWeb, iOS, Android, APIWeb, iOS, Android, Windows
CategoryCybersecurityGovernment

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in IDnow

  • VideoIdent
  • AutoIdent
  • eSign
  • eID and NFC
  • Bank identification
  • EU data processing

Only in Trimble Unity Maintain

  • Built on ArcGIS
  • Service requests
  • Work order management
  • Permits and licensing
  • Mobile field access
  • Storeroom and inventory
  • Operational Insights
  • AgileAssets convergence

What people use each for

The jobs each tool is most often brought in to do.

IDnow

  • A German bank opening regulated accounts where BaFin requires a recognised identification methodnot Trimble Unity Maintain
  • An insurer needing a qualified electronic signature that will survive challenge in a European courtnot Trimble Unity Maintain
  • A telecom operator meeting national SIM registration identity rules across several EU statesnot Trimble Unity Maintain
  • A lender wanting automated checks for low-risk applicants and video identification only for high-value casesnot Trimble Unity Maintain

Trimble Unity Maintain

  • A water utility wanting valve exercising and hydrant flushing recorded against the same GIS features the engineering team maintainsnot IDnow
  • A city consolidating a citizen service request line, work orders and inspections into one location-based systemnot IDnow
  • A state transportation department managing pavement and bridge assets with linear referencing rather than point assetsnot IDnow
  • A public works department that has already licensed ArcGIS Enterprise and wants to avoid rekeying its asset inventorynot IDnow

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

IDnow

  • Agent-led video identification costs several times an automated check and depends on agent availability, so peak-time queues push abandonment up at exactly the moment conversion matters.
  • Pricing is quoted with an annual volume commitment, so the accreditation advantage comes with a floor you pay whether or not you use it.
  • The product is optimised for European regulatory regimes, so buyers verifying users in North America, Asia or Africa will find coverage and cost less competitive than global specialists.
  • Qualified electronic signature is a separate licence from identity verification, which surprises buyers who assumed the accredited identity check made the signature capability included.
  • Integration for the regulated flows is heavier than a simple SDK drop-in because the compliant journey, including consent and recording requirements, constrains the user experience you can build.

Trimble Unity Maintain

  • Esri ArcGIS is a hard prerequisite, so an organisation without it faces a second substantial licence and a GIS programme before the maintenance system can be used at all.
  • The product is mid-rename from Cityworks to Trimble Unity Maintain with transition timelines Trimble has not committed to publicly, leaving contracts, documentation and integrator experience split between two names.
  • CVE-2025-0994, a deserialisation flaw in Cityworks, was exploited in the wild and listed by CISA in February 2025, which makes on-premise deployments a patching obligation rather than a set-and-forget install.
  • Because assets live in the GIS, changing the asset model is a GIS division change, so maintenance teams cannot restructure their own hierarchy without another department in the loop.
  • It is built for North American public sector practice, and the permitting, funding source and reporting models do not map cleanly onto other countries or onto private industrial estates.

Pricing, plan by plan

IDnow

On request
  • IDnow Platform$undefined/year
    • Per-identification pricing that differs sharply between automated and agent-led methods
    • Annual volume commitment typically required
    • Qualified electronic signature licensed separately

Trimble Unity Maintain

On request
  • Trimble Unity Maintain$undefined/year
    • Annual subscription sized by population served, asset volume and user count
    • Esri ArcGIS Enterprise or ArcGIS Online licensing required separately
    • Hosted and on-premise deployment priced differently

Which should you pick?

Choose IDnow if

  • You need videoident.
  • You work on Web, iOS, Android, API.
  • You also want autoident.
IDnow review

Choose Trimble Unity Maintain if

  • You need built on arcgis.
  • You work on Web, iOS, Android, Windows.
  • You also want service requests.
Trimble Unity Maintain review

Questions people ask

Is IDnow or Trimble Unity Maintain better?
Neither clearly leads. IDnow starts at On request and Trimble Unity Maintain at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, IDnow or Trimble Unity Maintain?
IDnow starts at On request and Trimble Unity Maintain at On request.
Does IDnow or Trimble Unity Maintain run on more platforms?
IDnow runs on Web, iOS, Android, API. Trimble Unity Maintain runs on Web, iOS, Android, Windows.
What is IDnow best used for?
IDnow is most often used for a german bank opening regulated accounts where bafin requires a recognised identification method, an insurer needing a qualified electronic signature that will survive challenge in a european court, a telecom operator meeting national sim registration identity rules across several eu states, a lender wanting automated checks for low-risk applicants and video identification only for high-value cases. Of those, a german bank opening regulated accounts where bafin requires a recognised identification method and an insurer needing a qualified electronic signature that will survive challenge in a european court are not what Trimble Unity Maintain is typically brought in for.
What can IDnow do that Trimble Unity Maintain cannot?
IDnow covers VideoIdent, AutoIdent, eSign, eID and NFC. Trimble Unity Maintain covers Built on ArcGIS, Service requests, Work order management, Permits and licensing.

Answered from the vendors’ own pages

IDnow: Why choose it over a cheaper automated vendor?

Because in some European regimes the cheaper vendor is not legally permitted for the transaction. This is an eligibility question, not a quality one.

Trimble Unity Maintain: Is Cityworks discontinued?

Not discontinued, renamed. It is becoming Trimble Unity Maintain, converging with AgileAssets, and Trimble has not published a final transition date.

IDnow: Is the electronic signature included?

No. Qualified electronic signature under eIDAS is licensed separately from identity verification.

Trimble Unity Maintain: Do I need Esri ArcGIS?

Yes. The product is built on ArcGIS and cannot be deployed without an Esri licence.

IDnow: Where is the data processed?

In European data centres, which is a requirement rather than a preference for many of its regulated customers.

Trimble Unity Maintain: Was there a security incident?

Yes. CVE-2025-0994 in Cityworks was exploited in the wild and added to the CISA known exploited vulnerabilities catalogue in February 2025.

Trimble Unity Maintain: Can it handle roads and pavement as well as pipes?

Yes, through the AgileAssets lineage now inside the Unity Maintain family, which adds linear referencing for transportation assets.

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