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Logging · head to head

incident.io vs Langfuse

incident.io logo

incident.io

Logging

Software reliability platform with on-call management and agentic root cause analysis

From
Free
Rated
-
Full reviewWebsite
Langfuse logo

Langfuse

Software Development

Simple pricing for projects of all sizes

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: incident.io free plan limited to single team and basic features; Langfuse free Hobby plan limited to 2 users and 30-day data retention

Where they differ

Only the attributes on which incident.io and Langfuse actually diverge.

Attributes where incident.io and Langfuse differ
Attributeincident.ioLangfuse
Pricing modelsubscriptionfreemium
PlatformsWeb, Slack, Microsoft TeamsWeb
CategoryLoggingSoftware Development
Founded2021Unknown

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in incident.io

  • Intelligent alert routing
  • Agentic root cause analysis
  • On-call scheduling
  • Slack and Teams integration
  • AI call transcription
  • Status pages
  • Workflow automation

Only in Langfuse

Nothing recorded that incident.io does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

incident.io

  • Manage incident response workflows in Slacknot Langfuse
  • Automatically investigate root causes with AInot Langfuse
  • Maintain on-call schedules across teamsnot Langfuse
  • Track incident metrics and trendsnot Langfuse
  • Communicate status to customers automaticallynot Langfuse

Langfuse

No use cases recorded yet. See the Langfuse review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

incident.io

  • Free plan limited to single team and basic features
  • Per-user pricing increases costs for larger teams
  • Agentic features may require additional integrations
  • Advanced features concentrated in higher price tiers

Langfuse

  • Free Hobby plan limited to 2 users and 30-day data retention
  • Overage pricing applies beyond included units; graduated rates from $8.00 per 100k units down to $6.00 per 100k units at 50M+ volume

Pricing, plan by plan

incident.io

Free
  • BasicFree
    • Slack and Teams support
    • Single team on-call
    • Status pages
  • Pro$25/user-month
    • All Team features
    • Advanced insights
    • Custom dashboards
  • Enterprise$undefined/custom
    • All Pro features
    • Dedicated success manager
    • Advanced access controls

Langfuse

Free
  • HobbyFree
    • 50k units/month
    • 30-day data retention
    • 2 users maximum
  • Core$29/month
    • 100k units/month
    • 90-day data retention
    • Unlimited users
  • Pro$199/month
    • 100k units/month
    • 3-year data retention
    • SOC2 & ISO27001 compliance
  • Enterprise$2499/month
    • Custom rate limits
    • Dedicated support engineer
    • SCIM API & audit logs

Which should you pick?

Choose incident.io if

  • You need intelligent alert routing.
  • You want to start without paying.
  • You work on Web, Slack, Microsoft Teams.
  • You also want agentic root cause analysis.
incident.io review

Choose Langfuse if

  • You want to start without paying.
Langfuse review

Questions people ask

Is incident.io or Langfuse better?
Neither clearly leads. incident.io starts at Free and Langfuse at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, incident.io or Langfuse?
incident.io starts at Free and Langfuse at Free.
Does incident.io or Langfuse run on more platforms?
incident.io runs on Web, Slack, Microsoft Teams. Langfuse runs on Web.
Can I use incident.io for free?
Both have a free tier, so you can try either at no cost before committing.
What is incident.io best used for?
incident.io is most often used for manage incident response workflows in slack, automatically investigate root causes with ai, maintain on-call schedules across teams, track incident metrics and trends. Of those, manage incident response workflows in slack and automatically investigate root causes with ai are not what Langfuse is typically brought in for.
What can incident.io do that Langfuse cannot?
incident.io covers Intelligent alert routing, Agentic root cause analysis, On-call scheduling, Slack and Teams integration.

Answered from the vendors’ own pages

incident.io: What is included in the free incident.io plan?

The Basic free plan includes Slack and Teams support, single team on-call, status pages, and 1 custom field, ideal for getting started with incident management.

Source
Langfuse: What does Langfuse cost?

Langfuse starts at $29/month for the Core plan (100k units/month). Pro costs $199/month with 3-year data retention. Enterprise costs $2499/month for custom rate limits and dedicated support.

Source
incident.io: How much does on-call management cost?

On-call is an add-on costing $10/user/month for Team plan or $20/user/month for Pro plan, in addition to base incident management pricing.

Source
Langfuse: Does Langfuse have a free plan?

Yes, the Hobby plan is free with 50k units/month, 30-day data retention, and support for up to 2 users.

Source
incident.io: Can incident.io integrate with my existing tools?

incident.io natively integrates with Slack and Microsoft Teams for incident management workflows, with additional integrations available.

Source
Langfuse: What happens if I exceed my unit limits on Langfuse?

Overage pricing applies with graduated rates: $8.00 per 100k units for 100k-1M units, $7.00 per 100k units for 1M-10M units, $6.50 per 100k units for 10M-50M units, and $6.00 per 100k units for 50M+ units.

Source
incident.io: What SLA does incident.io offer?

Only the Enterprise plan includes a 99.99% SLA guarantee. Basic, Team, and Pro plans do not have published SLAs.

Source
Langfuse: Are there discounts available on Langfuse?

Early-stage startups receive 50% off the first year. Research and student accounts qualify for up to 100% off. Non-profits receive $199 monthly credits.

Source
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