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Technology · head to head

Heap vs Tines

Heap logo

Heap

Technology

Product analytics for the modern product team

From
Free
Rated
-
Full reviewWebsite
Tines logo

Tines

Automation Integration

No-code automation for security teams

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Heap no built-in A/B testing or feature flags; requires integration with separate tools for experimentation; Tines no-code, UI-driven approach is restrictive for complex logic and version control integration with SDLC
  • They diverge on capability: Heap covers Autocapture, Tines covers Story builder.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Heap and Tines actually diverge.

Attributes where Heap and Tines differ
AttributeHeapTines
PlatformsWeb, iOS, AndroidWeb
CategoryTechnologyAutomation Integration
Founded20132018

Identical on both: starting price (Free), pricing model (Unknown), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Heap

  • Autocapture
  • Retroactive analytics
  • Session replay
  • Funnel analysis
  • User segmentation
  • Path analysis
  • Data science
  • Virtual events

Only in Tines

  • Story builder
  • Drag-and-drop workflows
  • Event triggers
  • Incident response automation
  • Threat intelligence
  • Case management
  • Alert triage
  • Slack

Both cover

  • SOC2
  • GDPR
  • Cloud deployment

What people use each for

The jobs each tool is most often brought in to do.

Heap

  • User behavior analysisnot Tines
  • Conversion optimizationnot Tines
  • Product adoptionnot Tines
  • Customer journey mappingnot Tines
  • A/B testing analysisnot Tines

Tines

  • Workflow Automationnot Heap
  • Data Integrationnot Heap
  • Process Automationnot Heap
  • App Integrationnot Heap
  • API Connectivitynot Heap

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Heap

  • No built-in A/B testing or feature flags; requires integration with separate tools for experimentation
  • Group analytics and advanced features require a sales conversation, not self-serve
  • Cloud-only deployment; no self-hosted option for data security or compliance requirements
  • Session replay lacks developer debugging tools compared to PostHog
  • Pricing for Growth and Pro plans requires direct sales contact; no transparency on how pricing scales

Tines

  • No-code, UI-driven approach is restrictive for complex logic and version control integration with SDLC
  • No native log intelligence layer to validate data completeness
  • Limited scope to security workloads, cannot handle general business automation
  • Governance features lag behind EU AI Act compliance requirements

Pricing, plan by plan

Heap

Free
  • FreeFree
    • Up to 10,000 monthly sessions
    • Basic charts
    • 6 months data history
  • Growth$undefined/custom
    • Custom session pricing
    • Sense AI assistant
    • 12 months data history
  • Pro$undefined/custom
    • Custom session pricing
    • Account analytics
    • Engagement matrix
  • Premier$undefined/custom
    • Custom session pricing
    • Data warehouse integration
    • Unlimited projects

Tines

Free

No published plan breakdown. See the Tines review.

Which should you pick?

Choose Heap if

  • You need autocapture.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want retroactive analytics.
Heap review

Choose Tines if

  • You need story builder.
  • You want to start without paying.
  • You also want drag-and-drop workflows.
Tines review

Questions people ask

Is Heap or Tines better?
Neither clearly leads. Heap starts at Free and Tines at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Heap or Tines?
Heap starts at Free and Tines at Free.
Does Heap or Tines run on more platforms?
Heap runs on Web, iOS, Android. Tines runs on Web.
Can I use Heap for free?
Both have a free tier, so you can try either at no cost before committing.
What is Heap best used for?
Heap is most often used for user behavior analysis, conversion optimization, product adoption, customer journey mapping. Of those, user behavior analysis and conversion optimization are not what Tines is typically brought in for.
What can Heap do that Tines cannot?
Heap covers Autocapture, Retroactive analytics, Session replay, Funnel analysis. Tines covers Story builder, Drag-and-drop workflows, Event triggers, Incident response automation. Both handle SOC2, GDPR, Cloud deployment.

Answered from the vendors’ own pages

Heap: What does Heap's autocapture feature do?

Heap's autocapture is a single code snippet that automatically captures every click, swipe, tap, pageview, and form fill on your website and apps without requiring manual event setup. Once installed, Heap captures the entire digital experience of every user on every platform with no ongoing engineering maintenance needed.

Source
Tines: What are Tines' pricing tiers?

Tines offers a free Community Edition for evaluation, Starter Edition at $500/month with annual billing, and Business/Enterprise tiers starting around $50,000/year for small security teams and scaling to $200,000+ for large SOCs.

Source
Heap: What are Heap's pricing plans and how much do they cost?

Heap offers a Free plan for up to 10,000 monthly sessions. Growth, Pro, and Premier plans use custom session-based pricing that requires contacting sales for a quote. Free includes basic charts and 6 months data history. Growth adds the Sense AI assistant. Pro adds account analytics. Premier adds data warehouse integration and dedicated customer success management.

Source
Tines: What is the Community Edition limited to?

As of July 2026, the free Community Edition is scoped to 1 builder and 3 flows as an evaluation tool to test Tines' capabilities.

Source
Heap: Does Heap include session replay and A/B testing?

Heap includes integrated session replay showing exactly what users did on your site. However, Heap does not include built-in A/B testing or feature flags. Teams requiring these capabilities must use separate tools or integrate with third-party platforms.

Source
Tines: Is Tines limited to security automation?

Yes, Tines is purpose-built for security automation. Teams needing non-security automation on the same orchestration layer would need to evaluate alternatives.

Source
Heap: What integrations does Heap support?

Heap supports over 100 integrations connecting to business tools including marketing platforms, CRMs, and data warehouses. This allows insights to reach relevant teams and ensures data flows to other business systems automatically.

Source
Tines: Does Tines have native log intelligence capabilities?

No, Tines lacks a native log intelligence layer, meaning it cannot determine whether the data feeding your detection tools is complete. Teams must build automation against whatever alerts their existing infrastructure provides.

Source
Heap: Does Heap offer self-hosting or is it cloud-only?

Heap is cloud-only and does not offer self-hosted options. Organizations requiring on-premises deployment should consider alternatives like PostHog which supports self-hosting alongside its cloud product.

Source
Heap: What is Sense and how does it help with analytics?

Sense Chat is Heap's AI assistant that enables users to access analytics without extensive technical knowledge. It allows teams to ask questions about user behavior and get answers directly without lengthy onboarding or technical expertise, making insights more accessible to non-technical stakeholders.

Source
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