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Telecommunications · head to head

Knowlarity vs Whereby

Knowlarity logo

Knowlarity

Telecommunications

Indian cloud telephony for virtual numbers, IVR and call centre operations

From
1999/month
Rated
-
Full reviewWebsite
Whereby logo

Whereby

Telecommunications

No downloads, no logins - just video meetings that work

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Whereby has a free tier, so it costs nothing to try first.
  • Each has a real cost: Knowlarity it is sold only in India and the UAE, so an organisation outside those markets cannot buy it at all regardless of how well it fits.; Whereby no breakout rooms, polls, or whiteboard tools
  • They diverge on capability: Knowlarity covers Virtual and toll-free numbers, Whereby covers Browser-based meetings.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Knowlarity and Whereby actually diverge.

Attributes where Knowlarity and Whereby differ
AttributeKnowlarityWhereby
Starting price1999/monthFree
Pricing modelPer agent per monthsubscription
Free tierNoYes
PlatformsWeb, iOS, Android, APIWeb
FoundedUnknown2013

Identical on both: user rating (Not yet rated), category (Telecommunications).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Knowlarity

  • Virtual and toll-free numbers
  • IVR
  • Cloud contact centre
  • Number masking
  • Missed call service
  • Automated outbound
  • Speech analytics
  • WhatsApp Business API

Only in Whereby

  • Browser-based meetings
  • No downloads required
  • Personal room URLs
  • Screen sharing
  • Recording
  • Google Calendar
  • Outlook
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Knowlarity

  • An Indian business needs call tracking against marketing campaigns using virtual numbers with an all-India single rate rather than circle-by-circle pricing.not Whereby
  • A marketplace or delivery operation must connect customers and riders without exposing either phone number, which is what the number masking product exists for.not Whereby
  • A company running rural or low-data campaigns wants missed call as a lead capture and opt-in channel, which has no equivalent in Western telephony platforms.not Whereby
  • An Indian contact centre wants published per-agent pricing it can budget against instead of the quote-only approach taken by Ameyo, Genesys and the international vendors.not Whereby

Whereby

  • Client meetingsnot Knowlarity
  • Remote consultationsnot Knowlarity
  • Team standupsnot Knowlarity
  • Webinarsnot Knowlarity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Knowlarity

  • It is sold only in India and the UAE, so an organisation outside those markets cannot buy it at all regardless of how well it fits.
  • Ownership by Gupshup means voice sits inside a messaging-first company, and the strategic emphasis and investment now favour WhatsApp and conversational messaging over the traditional telephony line.
  • Published pricing covers the contact centre agent seats, but numbers, minutes beyond bundles, SMS, WhatsApp conversations and speech analytics are separate charges, so the monthly bill is materially above the headline per-agent figure.
  • SMS in India requires DLT registration of headers and templates under TRAI rules, and that compliance overhead falls on the customer, delaying campaign launches in a way buyers from other markets do not expect.
  • The contact centre feature depth, reporting and workforce management are thin next to Genesys, Five9 or NICE, so a large or complex operation will find quality management and forecasting missing rather than merely simpler.

Whereby

  • No breakout rooms, polls, or whiteboard tools
  • Hard cap of 200 participants and performance drops with groups of 12+
  • No phone dial-in option for participants without internet
  • Occasional connectivity issues and laggy screen sharing reported

Pricing, plan by plan

Knowlarity

1999/month
  • Unlimited Inbound Contact Centre$1999/month
    • Per agent per month
    • Unlimited inbound calling
    • All-India single rate
  • Inbound and Outbound Contact Centre$2999/month
    • Per agent per month
    • Inbound and outbound calling
    • Agent softphone with WebRTC
  • Contact Centre with Lead Management$3499/month
    • Per agent per month
    • Adds lead management
    • Dispositions and follow-up tracking
  • Enterprise$undefined/month
    • Customised plans
    • MPLS connectivity options
    • Quoted on application

Whereby

Free
  • FreeFree
    • 1 meeting room
    • 100 participants
    • Screen sharing
  • Pro$6.99/month
    • 3 meeting rooms
    • Custom branding
    • Recording
  • Business$11.99/month
    • Unlimited rooms
    • SSO
    • Analytics

Which should you pick?

Choose Knowlarity if

  • You need virtual and toll-free numbers.
  • You work on Web, iOS, Android, API.
  • You also want ivr.
Knowlarity review

Choose Whereby if

  • You need browser-based meetings.
  • You want to start without paying.
  • You also want no downloads required.
Whereby review

Questions people ask

Is Knowlarity or Whereby better?
Neither clearly leads. Knowlarity starts at 1999/month and Whereby at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Knowlarity or Whereby?
Whereby has a free tier; the other does not. Paid plans start at 1999/month for Knowlarity and Free for Whereby.
Does Knowlarity or Whereby run on more platforms?
Knowlarity runs on Web, iOS, Android, API. Whereby runs on Web.
Can I use Whereby for free?
Yes. Whereby has a free tier, so you can try it without paying. Knowlarity starts at 1999/month.
What is Knowlarity best used for?
Knowlarity is most often used for an indian business needs call tracking against marketing campaigns using virtual numbers with an all-india single rate rather than circle-by-circle pricing., a marketplace or delivery operation must connect customers and riders without exposing either phone number, which is what the number masking product exists for., a company running rural or low-data campaigns wants missed call as a lead capture and opt-in channel, which has no equivalent in western telephony platforms., an indian contact centre wants published per-agent pricing it can budget against instead of the quote-only approach taken by ameyo, genesys and the international vendors.. Of those, an indian business needs call tracking against marketing campaigns using virtual numbers with an all-india single rate rather than circle-by-circle pricing. and a marketplace or delivery operation must connect customers and riders without exposing either phone number, which is what the number masking product exists for. are not what Whereby is typically brought in for.
What can Knowlarity do that Whereby cannot?
Knowlarity covers Virtual and toll-free numbers, IVR, Cloud contact centre, Number masking. Whereby covers Browser-based meetings, No downloads required, Personal room URLs, Screen sharing.

Answered from the vendors’ own pages

Knowlarity: Is Knowlarity still a product after the Gupshup acquisition?

Yes. Gupshup acquired it in 2021 but Knowlarity still has its own website, product line and published pricing rather than being folded into the Gupshup brand.

Whereby: Does Whereby require software downloads?

No. Whereby is browser-based and requires no downloads or complex configuration. Participants join via a simple link without needing to install software.

Source
Knowlarity: Can I buy Knowlarity outside India?

Only in the UAE. The site offers India and UAE selectors and the numbering, compliance and support are built for those markets.

Whereby: What is Whereby's pricing model?

Whereby offers a free-forever plan and paid plans starting at $5.82/month when billed annually. Whereby does not offer a free trial.

Source
Knowlarity: What does a contact centre seat cost?

From 1,999 rupees per agent per month for unlimited inbound, 2,999 for inbound and outbound, and 3,499 with lead management, before numbers, minutes and messaging.

Knowlarity: What is a missed call service?

A number that customers ring and hang up on, registering an opt-in or lead at no cost to the caller. It is a mainstream Indian marketing channel with no Western equivalent.

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