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Software · head to head

Genesys Cloud vs Grasshopper

Genesys Cloud logo

Genesys Cloud

Software

Experience as a Service

From
$75/month
Rated
-
Full reviewWebsite
Grasshopper logo

Grasshopper

Software

The entrepreneur's phone system

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Genesys Cloud all four published tiers are billed annually; Grasshopper available only in the USA and Canada; the site returns a not available in your region error outside those countries

Where they differ

Only the attributes on which Genesys Cloud and Grasshopper actually diverge.

Attributes where Genesys Cloud and Grasshopper differ
AttributeGenesys CloudGrasshopper
Starting price$75/monthOn request
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded1990Unknown

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Genesys Cloud

  • Omnichannel
  • ACD
  • IVR
  • Predictive engagement
  • WFM
  • Quality management
  • Bots
  • Salesforce

Only in Grasshopper

Nothing recorded that Genesys Cloud does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Genesys Cloud

  • Cloud contact centre across voice, digital and self service channelsnot Grasshopper
  • Workforce engagement and routing for large support operationsnot Grasshopper

Grasshopper

No use cases recorded yet. See the Grasshopper review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Genesys Cloud

  • All four published tiers are billed annually
  • The published rates are named user licences tied to a specific person, so a shift based operation cannot share a seat
  • Concurrent user licences, which is what shift work needs, are sold at a premium above these rates
  • Entry pricing is $75 per user per month, rising to $240 on the top tier

Grasshopper

  • Available only in the USA and Canada; the site returns a not available in your region error outside those countries
  • Plans start at $14/month only under a promotional discount of up to $75 off select plans, meaning the advertised entry price is not the standing rate

Pricing, plan by plan

Genesys Cloud

$75/month
  • Genesys Cloud CX 1$75/month
    • Voice
    • IVR
    • Callback
  • Genesys Cloud CX 2$110/month
    • CX 1 + Digital
    • Quality management
    • WFM
  • Genesys Cloud CX 3$140/month
    • CX 2 + Analytics
    • Advanced AI
    • Journey management

Grasshopper

On request

No published plan breakdown. See the Grasshopper review.

Which should you pick?

Choose Genesys Cloud if

  • You need omnichannel.
  • You work on Web, Desktop, Ios, Android.
  • You also want acd.
Genesys Cloud review

Choose Grasshopper if

Nothing in the data separates Grasshopper from Genesys Cloud on the points above - pick on price and on how each one feels to use.

Grasshopper review

Questions people ask

Is Genesys Cloud or Grasshopper better?
Neither clearly leads. Genesys Cloud starts at $75/month and Grasshopper at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Genesys Cloud or Grasshopper?
Genesys Cloud starts at $75/month and Grasshopper at On request.
Does Genesys Cloud or Grasshopper run on more platforms?
Genesys Cloud runs on Web, Desktop, Ios, Android. Grasshopper runs on Web.
What is Genesys Cloud best used for?
Genesys Cloud is most often used for cloud contact centre across voice, digital and self service channels, workforce engagement and routing for large support operations. Of those, cloud contact centre across voice, digital and self service channels and workforce engagement and routing for large support operations are not what Grasshopper is typically brought in for.
What can Genesys Cloud do that Grasshopper cannot?
Genesys Cloud covers Omnichannel, ACD, IVR, Predictive engagement.
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