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Software · head to head

Flock vs Genesys Cloud

Flock logo

Flock

Software

Organized team communication platform

From
Free
Rated
-
Full reviewWebsite
Genesys Cloud logo

Genesys Cloud

Software

Experience as a Service

From
$75/month
Rated
-
Full reviewWebsite

The short version

  • Only Flock has a free tier, so it costs nothing to try first.
  • Each has a real cost: Flock the Starter plan only makes the most recent 10,000 messages searchable and caps public channels at 10; Genesys Cloud all four published tiers are billed annually
  • They diverge on capability: Flock covers Team chat, Genesys Cloud covers Omnichannel.

Where they differ

Only the attributes on which Flock and Genesys Cloud actually diverge.

Attributes where Flock and Genesys Cloud differ
AttributeFlockGenesys Cloud
Starting priceFree$75/month
Free tierYesNo
PlatformsWeb, Windows, Macos, Ios, AndroidWeb, Desktop, Ios, Android
Founded20141990

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Flock

  • Team chat
  • Channels
  • Threads
  • File sharing
  • Polls
  • Integrations
  • Mobile apps
  • Slack

Only in Genesys Cloud

  • Omnichannel
  • ACD
  • IVR
  • Predictive engagement
  • WFM
  • Quality management
  • Bots
  • Salesforce

Both cover

  • SOC2
  • Web support
  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

Flock

  • Team messaging with channels, direct messages and file sharingnot Genesys Cloud
  • Running polls, to-dos and reminders inside a chat workspacenot Genesys Cloud
  • Video conferencing and screen sharing for small teamsnot Genesys Cloud

Genesys Cloud

  • Cloud contact centre across voice, digital and self service channelsnot Flock
  • Workforce engagement and routing for large support operationsnot Flock

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Flock

  • The Starter plan only makes the most recent 10,000 messages searchable and caps public channels at 10
  • Starter storage is 5 GB for the entire team, against 10 GB per member on Pro and 20 GB per member on Enterprise
  • Starter allows a single team admin and a single approved domain
  • Group video calls and screen sharing require the Pro plan; Starter is limited to 1-1 video calls
  • Group video calls are capped at 20 participants even on Enterprise
  • Single Sign-On and Active Directory sync are Enterprise only
  • Enterprise is quote only, with no published rate, and is positioned for organisations with 100 or more members
  • Unlimited auto-join and announcement channels require Enterprise; Starter and Pro get one of each

Genesys Cloud

  • All four published tiers are billed annually
  • The published rates are named user licences tied to a specific person, so a shift based operation cannot share a seat
  • Concurrent user licences, which is what shift work needs, are sold at a premium above these rates
  • Entry pricing is $75 per user per month, rising to $240 on the top tier

Pricing, plan by plan

Flock

Free
  • FreeFree
    • Unlimited chats
    • Channels
    • File sharing
  • Pro$5/month
    • Everything in Free
    • Advanced search
    • API access

Genesys Cloud

$75/month
  • Genesys Cloud CX 1$75/month
    • Voice
    • IVR
    • Callback
  • Genesys Cloud CX 2$110/month
    • CX 1 + Digital
    • Quality management
    • WFM
  • Genesys Cloud CX 3$140/month
    • CX 2 + Analytics
    • Advanced AI
    • Journey management

Which should you pick?

Choose Flock if

  • You need team chat.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want channels.
Flock review

Choose Genesys Cloud if

  • You need omnichannel.
  • You work on Web, Desktop, Ios, Android.
  • You also want acd.
Genesys Cloud review

Questions people ask

Is Flock or Genesys Cloud better?
Neither clearly leads. Flock starts at Free and Genesys Cloud at $75/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Flock or Genesys Cloud?
Flock has a free tier; the other does not. Paid plans start at Free for Flock and $75/month for Genesys Cloud.
Does Flock or Genesys Cloud run on more platforms?
Flock runs on Web, Windows, Macos, Ios, Android. Genesys Cloud runs on Web, Desktop, Ios, Android.
Can I use Flock for free?
Yes. Flock has a free tier, so you can try it without paying. Genesys Cloud starts at $75/month.
What is Flock best used for?
Flock is most often used for team messaging with channels, direct messages and file sharing, running polls, to-dos and reminders inside a chat workspace, video conferencing and screen sharing for small teams. Of those, team messaging with channels, direct messages and file sharing and running polls, to-dos and reminders inside a chat workspace are not what Genesys Cloud is typically brought in for.
What can Flock do that Genesys Cloud cannot?
Flock covers Team chat, Channels, Threads, File sharing. Genesys Cloud covers Omnichannel, ACD, IVR, Predictive engagement. Both handle SOC2, Web support, Ios support.
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Related pages

More on Flock

More on Genesys Cloud

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