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Software · head to head

Gainsight vs Pipedrive

Gainsight logo

Gainsight

Software

The #1 Customer Success Platform

From
$2500/month
Rated
-
Full reviewWebsite
Pipedrive logo

Pipedrive

Software

The CRM that sales teams love to use

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gainsight limited customization options; teams resort to exports and scripts when platform lacks required fields; Pipedrive email account connectivity restricted to maximum of five email accounts per user
  • They diverge on capability: Gainsight covers Health scores, Pipedrive covers Visual pipeline.

Where they differ

Only the attributes on which Gainsight and Pipedrive actually diverge.

Attributes where Gainsight and Pipedrive differ
AttributeGainsightPipedrive
Starting price$2500/monthOn request
PlatformsWebWeb, iOS, Android
Founded20112010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gainsight

  • Health scores
  • Churn prediction
  • Playbook automation
  • Customer 360 view
  • Journey orchestration
  • Salesforce
  • HubSpot
  • Zendesk

Only in Pipedrive

  • Visual pipeline
  • Deal tracking
  • Activity reminders
  • Email integration
  • Mobile apps
  • Reporting
  • Goal tracking
  • Lead management

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Gainsight

  • Customer Successnot Pipedrive
  • Retentionnot Pipedrive
  • Health Scoringnot Pipedrive

Pipedrive

  • Sales pipeline management with kanban-style dashboardsnot Gainsight
  • Multi-channel communication with email and calendar syncnot Gainsight
  • Sales automation for small to mid-market teamsnot Gainsight

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gainsight

  • Limited customization options; teams resort to exports and scripts when platform lacks required fields
  • Integration reliability issues; broken connectors and schema changes create stale health scores
  • Cannot automatically track emails within the platform; requires manual logging or third-party solutions
  • Long implementation and setup; typically requires 12-24 weeks and mandatory implementation services
  • High total cost of ownership; Year 1 costs often exceed $200K including required professional services

Pipedrive

  • Email account connectivity restricted to maximum of five email accounts per user

Pricing, plan by plan

Gainsight

$2500/month
  • Essentials$2500/month
    • Health scores
    • Customer 360
    • Playbooks
  • Enterprise$5000/month
    • Advanced analytics
    • AI predictions
    • Custom integrations

Pipedrive

On request

No published plan breakdown. See the Pipedrive review.

Which should you pick?

Choose Gainsight if

  • You need health scores.
  • You also want churn prediction.
Gainsight review

Choose Pipedrive if

  • You need visual pipeline.
  • You work on Web, iOS, Android.
  • You also want deal tracking.
Pipedrive review

Questions people ask

Is Gainsight or Pipedrive better?
Neither clearly leads. Gainsight starts at $2500/month and Pipedrive at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gainsight or Pipedrive?
Gainsight starts at $2500/month and Pipedrive at On request.
Does Gainsight or Pipedrive run on more platforms?
Gainsight runs on Web. Pipedrive runs on Web, iOS, Android.
What is Gainsight best used for?
Gainsight is most often used for customer success, retention, health scoring. Of those, customer success and retention are not what Pipedrive is typically brought in for.
What can Gainsight do that Pipedrive cannot?
Gainsight covers Health scores, Churn prediction, Playbook automation, Customer 360 view. Pipedrive covers Visual pipeline, Deal tracking, Activity reminders, Email integration. Both handle Slack.

Answered from the vendors’ own pages

Gainsight: Does Gainsight offer a free tier?

Gainsight does not offer a free trial for the main Customer Success Cloud platform. Gainsight PX (product analytics) offers a free Starter tier supporting up to 100 monthly active users.

Source
Gainsight: How is Gainsight priced?

Gainsight prices at $150-$300 per user/month for tier plans, but the main CS Cloud pricing is based on customer records managed. Initial deployments managing 500-1,500 customer records typically cost $60,000-$120,000 annually, with Year 1 costs often exceeding $200K including mandatory implementation.

Source
Gainsight: What are Gainsight's core features?

Gainsight offers health scoring, customer journey orchestration, playbooks, in-app engagement, reporting, customer data consolidation via Customer 360, and Staircase AI for real-time engagement insights. It also includes Skilljar for customer education and Communities for self-service support.

Source
Gainsight: What CRM integrations are available?

Gainsight integrates with Salesforce, HubSpot, and Slack. The Salesforce connector syncs account data, the HubSpot connector ingests engagement data, and Slack automation sends Gainsight notifications and alerts to channels.

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Related pages

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