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Security & Cybersecurity · head to head

ESET NOD32 Antivirus vs Freshservice

ESET NOD32 Antivirus logo

ESET NOD32 Antivirus

Security & Cybersecurity

Essential antivirus protection

From
$39.99/year
Rated
-
Full reviewWebsite
Freshservice logo

Freshservice

Customer Support

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ESET NOD32 Antivirus the advertised price applies to the first term only, and renewal reverts to the official list price; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • They diverge on capability: ESET NOD32 Antivirus covers Antivirus & Antispyware, Freshservice covers Incident management.

Where they differ

Only the attributes on which ESET NOD32 Antivirus and Freshservice actually diverge.

Attributes where ESET NOD32 Antivirus and Freshservice differ
AttributeESET NOD32 AntivirusFreshservice
Starting price$39.99/year$19/month
PlatformsDesktopWeb, Ios, Android
CategorySecurity & CybersecurityCustomer Support
Founded19922010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ESET NOD32 Antivirus

  • Antivirus & Antispyware
  • Exploit Blocker
  • Advanced Machine Learning
  • Anti-Phishing
  • UEFI Scanner
  • Script-Based Attack Protection
  • Ransomware Shield
  • Gamer Mode

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

What people use each for

The jobs each tool is most often brought in to do.

ESET NOD32 Antivirus

  • Antivirus and anti malware protection for home Windows, macOS and Android devicesnot Freshservice
  • Blocking phishing and ransomware on personal computersnot Freshservice

Freshservice

  • IT service management and internal help desk ticketingnot ESET NOD32 Antivirus
  • Asset management and change control for IT teamsnot ESET NOD32 Antivirus

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ESET NOD32 Antivirus

  • The advertised price applies to the first term only, and renewal reverts to the official list price
  • Any saving shown is the difference between the introductory price and that list price rather than an ongoing discount
  • Device coverage is chosen at purchase and priced accordingly, so protecting another machine means changing the licence

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Pricing, plan by plan

ESET NOD32 Antivirus

$39.99/year
  • NOD32 Antivirus$39.99/year
    • 1 Device
    • Antivirus & Antispyware
    • Anti-Phishing
  • Internet Security$49.99/year
    • 1 Device
    • All NOD32 features
    • Firewall
  • Smart Security Premium$59.99/year
    • 1 Device
    • All Internet Security features
    • Password Manager

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Which should you pick?

Choose ESET NOD32 Antivirus if

  • You need antivirus & antispyware.
  • You work on Desktop.
  • You also want exploit blocker.
ESET NOD32 Antivirus review

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Questions people ask

Is ESET NOD32 Antivirus or Freshservice better?
Neither clearly leads. ESET NOD32 Antivirus starts at $39.99/year and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ESET NOD32 Antivirus or Freshservice?
ESET NOD32 Antivirus starts at $39.99/year and Freshservice at $19/month.
Does ESET NOD32 Antivirus or Freshservice run on more platforms?
ESET NOD32 Antivirus runs on Desktop. Freshservice runs on Web, Ios, Android.
What is ESET NOD32 Antivirus best used for?
ESET NOD32 Antivirus is most often used for antivirus and anti malware protection for home windows, macos and android devices, blocking phishing and ransomware on personal computers. Of those, antivirus and anti malware protection for home windows, macos and android devices and blocking phishing and ransomware on personal computers are not what Freshservice is typically brought in for.
What can ESET NOD32 Antivirus do that Freshservice cannot?
ESET NOD32 Antivirus covers Antivirus & Antispyware, Exploit Blocker, Advanced Machine Learning, Anti-Phishing. Freshservice covers Incident management, Asset management, Change management, Knowledge base.
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