Softwr

CRM & Sales · head to head

Freshsales vs Slack

F

Freshsales

CRM & Sales

Smart CRM for growing businesses

From
$19/month
Rated
-
Full reviewWebsite
Slack logo

Slack

All industries

Where work happens

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Slack has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshsales contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price; Slack 90-day message history limit on free plan results in important conversations disappearing
  • They diverge on capability: Freshsales covers Contact management, Slack covers Channels.

Where they differ

Only the attributes on which Freshsales and Slack actually diverge.

Attributes where Freshsales and Slack differ
AttributeFreshsalesSlack
Starting price$19/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, iOS, Android, macOS, Windows, Linux
CategoryCRM & SalesAll industries
Founded20102009

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshsales

  • Contact management
  • Lead scoring
  • Sales pipeline
  • Activity tracking
  • Email sync
  • AI insights
  • Workflow automation
  • Gmail

Only in Slack

  • Channels
  • Direct messaging
  • Voice & video calls
  • Screen sharing
  • File sharing
  • Search
  • Workflow builder
  • Slack Connect

Both cover

  • SOC2
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

Freshsales

  • Sales CRM with built in email, phone and chatnot Slack
  • Managing deals, pipelines and sales sequencesnot Slack

Slack

  • Team communicationnot Freshsales
  • Project coordinationnot Freshsales
  • Customer supportnot Freshsales
  • Remote worknot Freshsales
  • Cross-functional collaborationnot Freshsales

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshsales

  • Contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
  • Forecasting insights, custom modules, sandbox and audit logs are Enterprise only at $59 per user per month
  • Every published price requires annual billing
  • The Freddy AI agent is billed separately at $49 per 100 sessions
  • Branded documents are a further $19 per user add on
  • No contact limits are stated for any tier on the pricing page

Slack

  • 90-day message history limit on free plan results in important conversations disappearing
  • Per-user pricing becomes expensive quickly for larger teams
  • Notification overload with 78% of employees feeling overwhelmed by notifications
  • Mobile app performance issues including lag and slow syncing
  • Huddles limited to 50 people and cannot be recorded
  • Requires dedicated video conferencing service for formal meetings and webinars

Pricing, plan by plan

Freshsales

$19/month
  • Starter$19/month
    • Contact & account management
    • Pipeline management
  • Growth$39/month
    • Everything in Starter
    • Sales automation
    • Territory management
  • Pro$65/month
    • Everything in Growth
    • Forecasting
    • Advanced customization

Slack

Free

No published plan breakdown. See the Slack review.

Which should you pick?

Choose Freshsales if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want lead scoring.
Freshsales review

Choose Slack if

  • You need channels.
  • You want to start without paying.
  • You work on Web, iOS, Android, macOS, Windows, Linux.
  • You also want direct messaging.
Slack review

Questions people ask

Is Freshsales or Slack better?
Neither clearly leads. Freshsales starts at $19/month and Slack at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshsales or Slack?
Slack has a free tier; the other does not. Paid plans start at $19/month for Freshsales and Free for Slack.
Does Freshsales or Slack run on more platforms?
Freshsales runs on Web, Ios, Android. Slack runs on Web, iOS, Android, macOS, Windows, Linux.
Can I use Slack for free?
Yes. Slack has a free tier, so you can try it without paying. Freshsales starts at $19/month.
What is Freshsales best used for?
Freshsales is most often used for sales crm with built in email, phone and chat, managing deals, pipelines and sales sequences. Of those, sales crm with built in email, phone and chat and managing deals, pipelines and sales sequences are not what Slack is typically brought in for.
What can Freshsales do that Slack cannot?
Freshsales covers Contact management, Lead scoring, Sales pipeline, Activity tracking. Slack covers Channels, Direct messaging, Voice & video calls, Screen sharing. Both handle SOC2, ISO27001.

Answered from the vendors’ own pages

Slack: Does Slack have a free plan?

Yes, Slack offers a free plan indefinitely with no credit card required. Free users get 90-day message history, up to 10 app integrations, and 1:1 huddles.

Source
Slack: What are Slack's pricing plans?

Slack offers Free, Pro ($7.25/user/month with annual billing), Business+ ($12.50/user/month), and Enterprise Grid (custom pricing). Monthly billing costs approximately 20% more than annual.

Source
Slack: Does Slack support offline use?

Slack is a cloud-based platform and does not support robust offline work. Internet connectivity is required to access messages and collaborate.

Source
Slack: What integrations does Slack support?

Slack integrates with 43+ apps on average per team, including Google Drive, ChatGPT, Vercel, Asana, GitHub, and many others through their app marketplace.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Freshsales

More on Slack

Keep looking

Other head to heads