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Software · head to head

Freshsales vs Capsule

F

Freshsales

Software

Smart CRM for growing businesses

From
$19/month
Rated
-
Full reviewWebsite
Capsule logo

Capsule

Software

Visual CRM for small teams

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshsales contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price; Capsule the free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
  • They diverge on capability: Freshsales covers Lead scoring, Capsule covers Deal tracking.

Where they differ

Only the attributes on which Freshsales and Capsule actually diverge.

Attributes where Freshsales and Capsule differ
AttributeFreshsalesCapsule
Founded20102008

Identical on both: starting price ($19/month), pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshsales

  • Lead scoring
  • Sales pipeline
  • Activity tracking
  • AI insights
  • Workflow automation
  • Gmail
  • Outlook
  • Shopify

Only in Capsule

  • Deal tracking
  • Task management
  • Activity timeline
  • Zapier
  • Google Apps
  • English language support

Both cover

  • Contact management
  • Email sync
  • Slack
  • GDPR
  • Cloud deployment
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Freshsales

  • Sales CRM with built in email, phone and chatnot Capsule
  • Managing deals, pipelines and sales sequencesnot Capsule

Capsule

  • Simple contact and pipeline CRM for a small teamnot Freshsales
  • Tracking deals and follow-up tasksnot Freshsales
  • Linking emails and notes to contact recordsnot Freshsales
  • Multiple sales pipelines on the paid tiersnot Freshsales

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshsales

  • Contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
  • Forecasting insights, custom modules, sandbox and audit logs are Enterprise only at $59 per user per month
  • Every published price requires annual billing
  • The Freddy AI agent is billed separately at $49 per 100 sessions
  • Branded documents are a further $19 per user add on
  • No contact limits are stated for any tier on the pricing page

Capsule

  • The free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
  • Contact ceilings gate every tier, from 30,000 on Starter to 120,000 on Advanced
  • Per-user prices are not shown as figures on the pricing page, only as tier names
  • Ultimate is quote-only

Pricing, plan by plan

Freshsales

$19/month
  • Starter$19/month
    • Contact & account management
    • Pipeline management
  • Growth$39/month
    • Everything in Starter
    • Sales automation
    • Territory management
  • Pro$65/month
    • Everything in Growth
    • Forecasting
    • Advanced customization

Capsule

$19/month
  • Starter$19/month
    • Contact management
    • Task tracking
  • Professional$39/month
    • Everything in Starter
    • Pipeline management
    • Reporting
  • Enterprise$99/month
    • Everything in Professional
    • Custom fields
    • API access

Which should you pick?

Choose Freshsales if

  • You need lead scoring.
  • You work on Web, Ios, Android.
  • You also want sales pipeline.
Freshsales review

Choose Capsule if

  • You need deal tracking.
  • You work on Web, Ios, Android.
  • You also want task management.
Capsule review

Questions people ask

Is Freshsales or Capsule better?
Neither clearly leads. Freshsales starts at $19/month and Capsule at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshsales or Capsule?
Freshsales starts at $19/month and Capsule at $19/month.
Does Freshsales or Capsule run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Freshsales best used for?
Freshsales is most often used for sales crm with built in email, phone and chat, managing deals, pipelines and sales sequences. Of those, sales crm with built in email, phone and chat and managing deals, pipelines and sales sequences are not what Capsule is typically brought in for.
What can Freshsales do that Capsule cannot?
Freshsales covers Lead scoring, Sales pipeline, Activity tracking, AI insights. Capsule covers Deal tracking, Task management, Activity timeline, Zapier. Both handle Contact management, Email sync, Slack, GDPR.
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