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Software · head to head

Freshsales vs Agile CRM

F

Freshsales

Software

Smart CRM for growing businesses

From
$19/month
Rated
-
Full reviewWebsite
Agile CRM logo

Agile CRM

Software

All-in-one CRM, Marketing, and Service Software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Agile CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshsales contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price; Agile CRM the Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.
  • They diverge on capability: Freshsales covers Sales pipeline, Agile CRM covers Email automation.

Where they differ

Only the attributes on which Freshsales and Agile CRM actually diverge.

Attributes where Freshsales and Agile CRM differ
AttributeFreshsalesAgile CRM
Starting price$19/monthFree
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb
Founded20102009

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshsales

  • Sales pipeline
  • Activity tracking
  • Email sync
  • AI insights
  • Workflow automation
  • Gmail
  • Outlook
  • Shopify

Only in Agile CRM

  • Email automation
  • Marketing automation
  • Service desk
  • Web forms
  • Analytics
  • Zapier
  • Google Drive
  • Mailchimp

Both cover

  • Contact management
  • Lead scoring
  • Slack
  • GDPR
  • Cloud deployment
  • Web support
  • Multiple languages language support

What people use each for

The jobs each tool is most often brought in to do.

Freshsales

  • Sales CRM with built in email, phone and chatnot Agile CRM
  • Managing deals, pipelines and sales sequencesnot Agile CRM

Agile CRM

  • Sales managementnot Freshsales
  • Marketing automationnot Freshsales
  • Customer servicenot Freshsales

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshsales

  • Contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
  • Forecasting insights, custom modules, sandbox and audit logs are Enterprise only at $59 per user per month
  • Every published price requires annual billing
  • The Freddy AI agent is billed separately at $49 per 100 sessions
  • Branded documents are a further $19 per user add on
  • No contact limits are stated for any tier on the pricing page

Agile CRM

  • The Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.

Pricing, plan by plan

Freshsales

$19/month
  • Starter$19/month
    • Contact & account management
    • Pipeline management
  • Growth$39/month
    • Everything in Starter
    • Sales automation
    • Territory management
  • Pro$65/month
    • Everything in Growth
    • Forecasting
    • Advanced customization

Agile CRM

Free
  • FreeFree
    • Contact management
    • Task management
  • Starter$9/month
    • Everything in Free
    • Email automation
    • Landing pages
  • Business$39/month
    • Everything in Starter
    • Advanced analytics
    • API access

Which should you pick?

Choose Freshsales if

  • You need sales pipeline.
  • You work on Web, Ios, Android.
  • You also want activity tracking.
Freshsales review

Choose Agile CRM if

  • You need email automation.
  • You want to start without paying.
  • You also want marketing automation.
Agile CRM review

Questions people ask

Is Freshsales or Agile CRM better?
Neither clearly leads. Freshsales starts at $19/month and Agile CRM at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshsales or Agile CRM?
Agile CRM has a free tier; the other does not. Paid plans start at $19/month for Freshsales and Free for Agile CRM.
Does Freshsales or Agile CRM run on more platforms?
Freshsales runs on Web, Ios, Android. Agile CRM runs on Web.
Can I use Agile CRM for free?
Yes. Agile CRM has a free tier, so you can try it without paying. Freshsales starts at $19/month.
What is Freshsales best used for?
Freshsales is most often used for sales crm with built in email, phone and chat, managing deals, pipelines and sales sequences. Of those, sales crm with built in email, phone and chat and managing deals, pipelines and sales sequences are not what Agile CRM is typically brought in for.
What can Freshsales do that Agile CRM cannot?
Freshsales covers Sales pipeline, Activity tracking, Email sync, AI insights. Agile CRM covers Email automation, Marketing automation, Service desk, Web forms. Both handle Contact management, Lead scoring, Slack, GDPR.
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