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Software · head to head

Freshdesk vs Microsoft Intune

Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
M

Microsoft Intune

Software

Manage and protect cloud-connected endpoints across device platforms, apps and operating systems

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Microsoft Intune intune Plan 1 costs $8.00 per user per month standalone, with the Intune Suite add-on costing a further $10.00 per user per month

Where they differ

Only the attributes on which Freshdesk and Microsoft Intune actually diverge.

Attributes where Freshdesk and Microsoft Intune differ
AttributeFreshdeskMicrosoft Intune
Starting price$19/monthOn request
Founded2010Unknown

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in Microsoft Intune

Nothing recorded that Freshdesk does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot Microsoft Intune
  • Customer support portal and knowledge basenot Microsoft Intune
  • Multi-channel support coordinationnot Microsoft Intune
  • AI-assisted support agent interactionnot Microsoft Intune

Microsoft Intune

No use cases recorded yet. See the Microsoft Intune review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Microsoft Intune

  • Intune Plan 1 costs $8.00 per user per month standalone, with the Intune Suite add-on costing a further $10.00 per user per month
  • Individual suite add-on components are priced separately at $2.00 to $5.00 per user per month rather than included in the base plan

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Microsoft Intune

On request

No published plan breakdown. See the Microsoft Intune review.

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose Microsoft Intune if

Nothing in the data separates Microsoft Intune from Freshdesk on the points above - pick on price and on how each one feels to use.

Microsoft Intune review

Questions people ask

Is Freshdesk or Microsoft Intune better?
Neither clearly leads. Freshdesk starts at $19/month and Microsoft Intune at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Microsoft Intune?
Freshdesk starts at $19/month and Microsoft Intune at On request.
Does Freshdesk or Microsoft Intune run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Microsoft Intune is typically brought in for.
What can Freshdesk do that Microsoft Intune cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration.
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Related pages

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