Software · head to head
Freshdesk vs Kaspersky Total Security
Kaspersky Total Security
Software
Complete protection for your digital life
- From
- Free
- Rated
- -
The short version
- Only Kaspersky Total Security has a free tier, so it costs nothing to try first.
- Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Kaspersky Total Security uS sales banned since June 2024 with support ending September 29, 2024
- They diverge on capability: Freshdesk covers Ticketing, Kaspersky Total Security covers Real-time protection.
Where they differ
Only the attributes on which Freshdesk and Kaspersky Total Security actually diverge.
| Attribute | Freshdesk | Kaspersky Total Security |
|---|---|---|
| Starting price | $19/month | Free |
| Pricing model | subscription | Unknown |
| Free tier | No | Yes |
| Platforms | Web | Windows, macOS, iOS, Android |
| Founded | 2010 | 1997 |
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Freshdesk
- Ticketing
- Automation
- Self-service
- Team collaboration
- Multi-channel support
- SLA management
- Reporting
- Mobile apps
Only in Kaspersky Total Security
- Real-time protection
- Ransomware protection
- Safe Money
- Privacy protection
- Parental controls
- Password manager
- VPN
- File encryption
What people use each for
The jobs each tool is most often brought in to do.
Freshdesk
- Help desk and ticketing systemnot Kaspersky Total Security
- Customer support portal and knowledge basenot Kaspersky Total Security
- Multi-channel support coordinationnot Kaspersky Total Security
- AI-assisted support agent interactionnot Kaspersky Total Security
Kaspersky Total Security
- Antivirusnot Freshdesk
- Internet Securitynot Freshdesk
- Parental Controlnot Freshdesk
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Freshdesk
- Growth tier lacks multilingual helpdesk and custom reporting dashboards
- Skill-based routing available only on Enterprise tier
- Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
- AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
- Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)
Kaspersky Total Security
- US sales banned since June 2024 with support ending September 29, 2024
- VPN limited to 200 MB per day and servers in only 24 countries
- Password manager has privacy concerns with questionable terms and policies
- VPN and password manager only included in Plus and Premium tiers, not in Standard
- Occasionally flags legitimate files as false positives
- Firewall leaves open ports on public networks
Pricing, plan by plan
Freshdesk
$19/monthNo published plan breakdown. See the Freshdesk review.
Kaspersky Total Security
Free- FreeFree
- Basic antivirus
- No real-time protection
- Standard$38.99/year
- Antivirus
- Firewall
- Anti-phishing
- Plus$52.99/year
- Standard features
- Password manager
- VPN with limit
- Premium$74.99/year
- Plus features
- Identity protection
- Unlimited VPN
Which should you pick?
Choose Kaspersky Total Security if
- You need real-time protection.
- You want to start without paying.
- You work on Windows, macOS, iOS, Android.
- You also want ransomware protection.
Questions people ask
- Is Freshdesk or Kaspersky Total Security better?
- Neither clearly leads. Freshdesk starts at $19/month and Kaspersky Total Security at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Freshdesk or Kaspersky Total Security?
- Kaspersky Total Security has a free tier; the other does not. Paid plans start at $19/month for Freshdesk and Free for Kaspersky Total Security.
- Does Freshdesk or Kaspersky Total Security run on more platforms?
- Freshdesk runs on Web. Kaspersky Total Security runs on Windows, macOS, iOS, Android.
- Can I use Kaspersky Total Security for free?
- Yes. Kaspersky Total Security has a free tier, so you can try it without paying. Freshdesk starts at $19/month.
- What is Freshdesk best used for?
- Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Kaspersky Total Security is typically brought in for.
- What can Freshdesk do that Kaspersky Total Security cannot?
- Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Kaspersky Total Security covers Real-time protection, Ransomware protection, Safe Money, Privacy protection.
Answered from the vendors’ own pages
Kaspersky Total Security: What does Kaspersky Total Security include?
Kaspersky Total Security (Premium tier) includes antivirus, firewall, password manager, VPN with 200 MB daily limit, parental controls (Kaspersky Safe Kids), and anti-ransomware protection.
SourceKaspersky Total Security: How much does Kaspersky Total Security cost?
Kaspersky Standard costs $38.99/year for 3 devices. Plus tier is $52.99/year for 5 devices. Premium is $74.99/year for 10 devices. Multi-year discounts available.
SourceKaspersky Total Security: Is Kaspersky available in the United States?
No. The U.S. government banned Kaspersky software sales in June 2024, with support and software updates ceasing September 29, 2024, citing national security concerns regarding Russian government ties.
SourceKaspersky Total Security: Does Kaspersky have parental controls?
Yes. Premium and Plus tiers include one year free access to Kaspersky Safe Kids parental controls app, which provides activity reports, app monitoring, usage limits, and geo-fencing with location tracking.
SourceKaspersky Total Security: How much does the VPN provide?
Kaspersky's free VPN (Kaspersky Secure Connection) offers only 200 MB per day of traffic, limiting data usage. Full VPN is included in Plus and Premium plans but with limited servers in only 24 countries.
SourceRelated pages
More on Kaspersky Total Security
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