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Software · head to head

Freshdesk vs Semgrep

Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
Semgrep logo

Semgrep

Software

Open-source static analysis tool for finding security bugs and enforcing code standards.

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Semgrep has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Semgrep free tier caps out at 10 contributors and 10 repositories.
  • They diverge on capability: Freshdesk covers Ticketing, Semgrep covers Static code scanning.

Where they differ

Only the attributes on which Freshdesk and Semgrep actually diverge.

Attributes where Freshdesk and Semgrep differ
AttributeFreshdeskSemgrep
Starting price$19/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWebweb, api, linux, mac, windows
Founded2010Unknown

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in Semgrep

  • Static code scanning
  • Supply chain scanning
  • Secrets detection
  • Cross-file analysis
  • AI-powered triage and remediation
  • CI/CD integration

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot Semgrep
  • Customer support portal and knowledge basenot Semgrep
  • Multi-channel support coordinationnot Semgrep
  • AI-assisted support agent interactionnot Semgrep

Semgrep

  • Scanning code for security vulnerabilities in CI/CDnot Freshdesk
  • Detecting vulnerable open-source dependenciesnot Freshdesk
  • Finding hardcoded secrets before code shipsnot Freshdesk
  • Enforcing custom code standards with rule setsnot Freshdesk
  • Prioritizing findings with AI-assisted triagenot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Semgrep

  • Free tier caps out at 10 contributors and 10 repositories.
  • Secrets scanning is priced as a separate module ($15/contributor) from Code and Supply Chain.
  • Self-managed repositories and custom CI/CD require the Enterprise tier.
  • AI credits are limited per tier and additional usage requires upgrading.

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Semgrep

Free
  • FreeFree
    • Up to 10 contributors
    • Code and Supply Chain scanning
    • 60 AI credits total
  • Teams$30/month
    • Code, Supply Chain, or Secrets scanning per contributor
    • Pro rules
    • AI-powered triage and remediation
  • Enterprise$undefined/month
    • On-prem support
    • Custom CI/CD
    • 50 AI credits per developer/month

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose Semgrep if

  • You need static code scanning.
  • You want to start without paying.
  • You work on web, api, linux, mac, windows.
  • You also want supply chain scanning.
Semgrep review

Questions people ask

Is Freshdesk or Semgrep better?
Neither clearly leads. Freshdesk starts at $19/month and Semgrep at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Semgrep?
Semgrep has a free tier; the other does not. Paid plans start at $19/month for Freshdesk and Free for Semgrep.
Does Freshdesk or Semgrep run on more platforms?
Freshdesk runs on Web. Semgrep runs on web, api, linux, mac, windows.
Can I use Semgrep for free?
Yes. Semgrep has a free tier, so you can try it without paying. Freshdesk starts at $19/month.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Semgrep is typically brought in for.
What can Freshdesk do that Semgrep cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Semgrep covers Static code scanning, Supply chain scanning, Secrets detection, Cross-file analysis.

Answered from the vendors’ own pages

Semgrep: What does Semgrep cost?

The Free edition covers up to 10 contributors; Teams starts at $30/contributor/month for Code scanning (Supply Chain also $30, Secrets $15); Enterprise is custom-priced.

Source
Semgrep: Is there a free plan, and what are its limits?

Yes, the Free edition supports up to 10 contributors and 10 repositories with Code and Supply Chain scanning plus 60 AI credits total.

Source
Semgrep: How is usage metered?

Pricing is per contributor, defined as someone who made at least one commit to a scanned private repository in the past 90 days.

Source
Semgrep: Is there special pricing for startups?

Yes, Semgrep offers special startup pricing upon request for early-stage companies.

Source
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