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Software · head to head

Freshdesk vs Private Internet Access

Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
Private Internet Access logo

Private Internet Access

Software

Long-standing VPN service with a large server network and flexible multi-year plans

From
$11.99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Private Internet Access monthly plan is priced noticeably higher than the discounted multi-year commitments, penalizing short-term users.
  • They diverge on capability: Freshdesk covers Ticketing, Private Internet Access covers Split tunneling.

Where they differ

Only the attributes on which Freshdesk and Private Internet Access actually diverge.

Attributes where Freshdesk and Private Internet Access differ
AttributeFreshdeskPrivate Internet Access
Starting price$19/month$11.99/month
PlatformsWebwindows, mac, linux, ios, android
Founded2010Unknown

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in Private Internet Access

  • Split tunneling
  • Kill switch
  • Ad and tracker blocking
  • Dedicated IP add-on
  • Bundled antivirus add-on

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot Private Internet Access
  • Customer support portal and knowledge basenot Private Internet Access
  • Multi-channel support coordinationnot Private Internet Access
  • AI-assisted support agent interactionnot Private Internet Access

Private Internet Access

  • Encrypting traffic on public Wi-Fi with a kill switchnot Freshdesk
  • Blocking ads and trackers network-wide via MACEnot Freshdesk
  • Maintaining a consistent connection identity with a dedicated IP add-onnot Freshdesk
  • Committing to a long-term plan for a lower effective monthly ratenot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Private Internet Access

  • Monthly plan is priced noticeably higher than the discounted multi-year commitments, penalizing short-term users.
  • Dedicated IP and antivirus are paid add-ons rather than included features.
  • Headquartered in a jurisdiction whose privacy reputation some competitors market against, despite audited no-logs claims.
  • App interface is less streamlined than some higher-priced premium VPN competitors.

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Private Internet Access

$11.99/month
  • Monthly$11.99/month
    • Billed month to month
    • Full server network access
    • 30-day money-back guarantee
  • 1-Year$3.1/month
    • Billed annually at $37.19
    • Full server network access
  • 2-Year$2.19/month
    • Lowest advertised rate, billed every 2 years
    • Full server network access

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose Private Internet Access if

  • You need split tunneling.
  • You work on windows, mac, linux, ios, android.
  • You also want kill switch.
Private Internet Access review

Questions people ask

Is Freshdesk or Private Internet Access better?
Neither clearly leads. Freshdesk starts at $19/month and Private Internet Access at $11.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Private Internet Access?
Freshdesk starts at $19/month and Private Internet Access at $11.99/month.
Does Freshdesk or Private Internet Access run on more platforms?
Freshdesk runs on Web. Private Internet Access runs on windows, mac, linux, ios, android.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Private Internet Access is typically brought in for.
What can Freshdesk do that Private Internet Access cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Private Internet Access covers Split tunneling, Kill switch, Ad and tracker blocking, Dedicated IP add-on.
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