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Software · head to head

Freshdesk vs Google Workspace

Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
Google Workspace logo

Google Workspace

Software

Everything you need to get work done, all in one place

From
€3.4/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Google Workspace starter tier storage limited to 30 GB per user, requiring upgrade to Standard or higher for adequate document storage
  • They diverge on capability: Freshdesk covers Ticketing, Google Workspace covers Gmail business email.

Where they differ

Only the attributes on which Freshdesk and Google Workspace actually diverge.

Attributes where Freshdesk and Google Workspace differ
AttributeFreshdeskGoogle Workspace
Starting price$19/month€3.4/month
Founded20102006

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in Google Workspace

  • Gmail business email
  • Google Drive storage
  • Google Docs, Sheets, Slides
  • Google Meet video conferencing
  • Google Chat
  • Google Forms
  • Google Sites
  • Microsoft Office

Both cover

  • Slack
  • Salesforce
  • Google Calendar

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot Google Workspace
  • Customer support portal and knowledge basenot Google Workspace
  • Multi-channel support coordinationnot Google Workspace
  • AI-assisted support agent interactionnot Google Workspace

Google Workspace

  • Business email and calendar managementnot Freshdesk
  • Collaborative document editingnot Freshdesk
  • Video conferencing and meetingsnot Freshdesk
  • Secure document storage and sharingnot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Google Workspace

  • Starter tier storage limited to 30 GB per user, requiring upgrade to Standard or higher for adequate document storage
  • Starter and Standard tiers both capped at maximum 300 users per organisation
  • Video meetings limited to 100 participants on Starter tier, 150 on Standard tier
  • Recording capabilities only available on Standard tier and above
  • eDiscovery, Vault, and advanced security features only available on Plus and Enterprise tiers

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Google Workspace

€3.4/month

No published plan breakdown. See the Google Workspace review.

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose Google Workspace if

  • You need gmail business email.
  • You also want google drive storage.
Google Workspace review

Questions people ask

Is Freshdesk or Google Workspace better?
Neither clearly leads. Freshdesk starts at $19/month and Google Workspace at €3.4/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Google Workspace?
Freshdesk starts at $19/month and Google Workspace at €3.4/month.
Does Freshdesk or Google Workspace run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Google Workspace is typically brought in for.
What can Freshdesk do that Google Workspace cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Google Workspace covers Gmail business email, Google Drive storage, Google Docs, Sheets, Slides, Google Meet video conferencing. Both handle Slack, Salesforce, Google Calendar.
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Related pages

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