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Software · head to head

Freshdesk vs Remember The Milk

Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
Remember The Milk logo

Remember The Milk

Software

The smart to-do app for busy people

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Remember The Milk has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Remember The Milk interface looks dated compared to modern task managers
  • They diverge on capability: Freshdesk covers Ticketing, Remember The Milk covers Smart lists.

Where they differ

Only the attributes on which Freshdesk and Remember The Milk actually diverge.

Attributes where Freshdesk and Remember The Milk differ
AttributeFreshdeskRemember The Milk
Starting price$19/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWebWeb, iOS, Android, macOS, Windows
Founded20102004

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in Remember The Milk

  • Smart lists
  • Location reminders
  • Task sharing
  • Advanced search
  • Subtasks
  • Outlook
  • Evernote
  • Twitter

Both cover

  • Google Calendar

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot Remember The Milk
  • Customer support portal and knowledge basenot Remember The Milk
  • Multi-channel support coordinationnot Remember The Milk
  • AI-assisted support agent interactionnot Remember The Milk

Remember The Milk

  • Schedulingnot Freshdesk
  • Appointment bookingnot Freshdesk
  • Time trackingnot Freshdesk
  • Resource managementnot Freshdesk
  • Team coordinationnot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Remember The Milk

  • Interface looks dated compared to modern task managers
  • Limited mobile app features compared to desktop version
  • No advanced project management features like Gantt charts or timeline views

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Remember The Milk

Free
  • FreeFree
    • Task creation and organization
    • Basic reminders
    • List sharing
  • Pro$39.99/year
    • All free features
    • Advanced sorting
    • Attachments

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose Remember The Milk if

  • You need smart lists.
  • You want to start without paying.
  • You work on Web, iOS, Android, macOS, Windows.
  • You also want location reminders.
Remember The Milk review

Questions people ask

Is Freshdesk or Remember The Milk better?
Neither clearly leads. Freshdesk starts at $19/month and Remember The Milk at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Remember The Milk?
Remember The Milk has a free tier; the other does not. Paid plans start at $19/month for Freshdesk and Free for Remember The Milk.
Does Freshdesk or Remember The Milk run on more platforms?
Freshdesk runs on Web. Remember The Milk runs on Web, iOS, Android, macOS, Windows.
Can I use Remember The Milk for free?
Yes. Remember The Milk has a free tier, so you can try it without paying. Freshdesk starts at $19/month.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Remember The Milk is typically brought in for.
What can Freshdesk do that Remember The Milk cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Remember The Milk covers Smart lists, Location reminders, Task sharing, Advanced search. Both handle Google Calendar.

Answered from the vendors’ own pages

Remember The Milk: Is there a free version of Remember The Milk?

Yes. Remember The Milk is free to download and use with core features like task creation, lists, reminders, and basic sharing. A Pro subscription at $39.99 annually unlocks advanced features like advanced sorting, attachments, and Apple Watch support.

Source
Remember The Milk: What devices and platforms does Remember The Milk support?

Remember The Milk is available across desktop, mobile, web, and wearable platforms with native applications, ensuring tasks remain synchronized across all devices.

Source
Remember The Milk: Can I share tasks with others in Remember The Milk?

Yes, Remember The Milk allows you to share lists and assign tasks to others to coordinate work and get things done faster.

Source
Remember The Milk: Does Remember The Milk integrate with other apps?

Yes, Remember The Milk integrates natively with Gmail, Google Calendar, Evernote, and Zapier, allowing you to capture tasks from multiple sources.

Source
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Related pages

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