Software · head to head
Exa vs Glassbox
The short version
- Each has a real cost: Exa pricing is metered per 1,000 requests and stacks by feature: $7 per 1,000 basic searches, $12 to $15 per 1,000 for deep search variants, and separate per-ACU and per-search charges for the Agent product, as of August 2026.; Glassbox the plans page names three tiers, Production Operation, Marketing and Business, and Product, and states cost is determined by package, data retention and session volume, all gated behind contact sales
Where they differ
Only the attributes on which Exa and Glassbox actually diverge.
Identical on both: starting price (On request), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Exa
Nothing recorded that Glassbox does not also cover.
Only in Glassbox
- Session Replay
- Struggle Detection
- Journey Mapping
- AI Insights
- Voice of Customer
- Adobe Analytics
- Google Analytics
- Salesforce
What people use each for
The jobs each tool is most often brought in to do.
Exa
No use cases recorded yet. See the Exa review.
Glassbox
- User experience analysisnot Exa
- Bug reproductionnot Exa
- Conversion optimizationnot Exa
- Customer journey mappingnot Exa
- Usability testingnot Exa
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Exa
- Pricing is metered per 1,000 requests and stacks by feature: $7 per 1,000 basic searches, $12 to $15 per 1,000 for deep search variants, and separate per-ACU and per-search charges for the Agent product, as of August 2026.
Glassbox
- The plans page names three tiers, Production Operation, Marketing and Business, and Product, and states cost is determined by package, data retention and session volume, all gated behind contact sales
Pricing, plan by plan
Exa
On requestNo published plan breakdown. See the Exa review.
Glassbox
On request- CustomFree
- Full Platform
- Mobile Analytics
- Enterprise Support
Which should you pick?
Choose Exa if
Nothing in the data separates Exa from Glassbox on the points above - pick on price and on how each one feels to use.
Choose Glassbox if
- You need session replay.
- You work on Web, Mobile, Hybrid.
- You also want struggle detection.
Questions people ask
- Is Exa or Glassbox better?
- Neither clearly leads. Exa starts at On request and Glassbox at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Exa or Glassbox?
- Exa starts at On request and Glassbox at On request.
- Does Exa or Glassbox run on more platforms?
- Exa runs on Web. Glassbox runs on Web, Mobile, Hybrid.
- What can Exa do that Glassbox cannot?
- Glassbox covers Session Replay, Struggle Detection, Journey Mapping, AI Insights.