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Software · head to head

Geckoboard vs Glassbox

Geckoboard logo

Geckoboard

Software

Real-time KPI dashboards

From
$49/month
Rated
-
Full reviewWebsite
Glassbox logo

Glassbox

Software

Digital experience intelligence

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Geckoboard there is no free plan, only a 14 day trial; the entry Essentials tier is $79 a month; Glassbox the plans page names three tiers, Production Operation, Marketing and Business, and Product, and states cost is determined by package, data retention and session volume, all gated behind contact sales
  • They diverge on capability: Geckoboard covers Real-time Updates, Glassbox covers Session Replay.

Where they differ

Only the attributes on which Geckoboard and Glassbox actually diverge.

Attributes where Geckoboard and Glassbox differ
AttributeGeckoboardGlassbox
Starting price$49/monthOn request
PlatformsWeb, Tv, MobileWeb, Mobile, Hybrid

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown), founded (2010).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Geckoboard

  • Real-time Updates
  • TV Mode
  • Custom Widgets
  • Data Blending
  • Sharing
  • Zendesk
  • Stripe
  • Intercom

Only in Glassbox

  • Session Replay
  • Struggle Detection
  • Journey Mapping
  • AI Insights
  • Voice of Customer
  • Adobe Analytics
  • ServiceNow
  • Medallia

Both cover

  • Salesforce
  • Google Analytics
  • Web support
  • Mobile support

What people use each for

The jobs each tool is most often brought in to do.

Geckoboard

  • TV wall dashboards for office and operations displaysnot Glassbox
  • Live KPI monitoring for sales and support teamsnot Glassbox
  • Sharing read-only metrics widely, since viewers are unlimited on every tiernot Glassbox
  • Alerting when a metric crosses a thresholdnot Glassbox

Glassbox

  • User experience analysisnot Geckoboard
  • Bug reproductionnot Geckoboard
  • Conversion optimizationnot Geckoboard
  • Customer journey mappingnot Geckoboard
  • Usability testingnot Geckoboard

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Geckoboard

  • There is no free plan, only a 14 day trial; the entry Essentials tier is $79 a month
  • Essentials includes 2 dashboards, 1 editor and 1 screen, with extras billed at $24 per dashboard and $20 per editor or screen
  • Alerts, drilldowns and custom templates need the Performance tier at $319 a month
  • SSO, audit logs and dedicated support are Enterprise only

Glassbox

  • The plans page names three tiers, Production Operation, Marketing and Business, and Product, and states cost is determined by package, data retention and session volume, all gated behind contact sales

Pricing, plan by plan

Geckoboard

$49/month
  • Essential$49/month
    • 1 Dashboard
    • 60+ Integrations
    • TV Display
  • Scale$99/month
    • Multiple Dashboards
    • Advanced Features
    • Priority Support

Glassbox

On request
  • CustomFree
    • Full Platform
    • Mobile Analytics
    • Enterprise Support

Which should you pick?

Choose Geckoboard if

  • You need real-time updates.
  • You work on Web, Tv, Mobile.
  • You also want tv mode.
Geckoboard review

Choose Glassbox if

  • You need session replay.
  • You work on Web, Mobile, Hybrid.
  • You also want struggle detection.
Glassbox review

Questions people ask

Is Geckoboard or Glassbox better?
Neither clearly leads. Geckoboard starts at $49/month and Glassbox at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Geckoboard or Glassbox?
Geckoboard starts at $49/month and Glassbox at On request.
Does Geckoboard or Glassbox run on more platforms?
Geckoboard runs on Web, Tv, Mobile. Glassbox runs on Web, Mobile, Hybrid.
What is Geckoboard best used for?
Geckoboard is most often used for tv wall dashboards for office and operations displays, live kpi monitoring for sales and support teams, sharing read-only metrics widely, since viewers are unlimited on every tier, alerting when a metric crosses a threshold. Of those, tv wall dashboards for office and operations displays and live kpi monitoring for sales and support teams are not what Glassbox is typically brought in for.
What can Geckoboard do that Glassbox cannot?
Geckoboard covers Real-time Updates, TV Mode, Custom Widgets, Data Blending. Glassbox covers Session Replay, Struggle Detection, Journey Mapping, AI Insights. Both handle Salesforce, Google Analytics, Web support, Mobile support.
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