Softwr

Software · head to head

Homebase vs Zendesk

Homebase logo

Homebase

Software

Scheduling, time tracking and HR for hourly teams

From
Free
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Software

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Homebase has a free tier, so it costs nothing to try first.
  • Each has a real cost: Homebase free Basic plan is capped at 10 employees and a single location; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation

Where they differ

Only the attributes on which Homebase and Zendesk actually diverge.

Attributes where Homebase and Zendesk differ
AttributeHomebaseZendesk
Starting priceFree$19/month
Pricing modelfreemiumsubscription
Free tierYesNo
FoundedUnknown2007

Identical on both: platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Homebase

Nothing recorded that Zendesk does not also cover.

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

What people use each for

The jobs each tool is most often brought in to do.

Homebase

No use cases recorded yet. See the Homebase review.

Zendesk

  • Help desk and ticketing system managementnot Homebase
  • Omnichannel customer supportnot Homebase
  • Knowledge base and self-service portalsnot Homebase
  • AI-assisted customer servicenot Homebase

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Homebase

  • Free Basic plan is capped at 10 employees and a single location
  • Paid plans are billed per location per month ($30, $70 or $120), so a multi-location business pays the rate again for each site
  • Payroll is a separate add-on at $39 per month plus $6 per month per employee paid
  • Tip Manager and Task Manager are further add-ons billed per location per month on top of the base plan

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Homebase

Free

No published plan breakdown. See the Homebase review.

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Homebase if

  • You want to start without paying.
Homebase review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Homebase or Zendesk better?
Neither clearly leads. Homebase starts at Free and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Homebase or Zendesk?
Homebase has a free tier; the other does not. Paid plans start at Free for Homebase and $19/month for Zendesk.
Does Homebase or Zendesk run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Homebase for free?
Yes. Homebase has a free tier, so you can try it without paying. Zendesk starts at $19/month.
What can Homebase do that Zendesk cannot?
Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Homebase

More on Zendesk

Keep looking

Other head to heads