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Software · head to head

TINYpulse vs Zendesk

TINYpulse logo

TINYpulse

Software

The employee voice platform

From
$5/month
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Software

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: TINYpulse tINYpulse has joined WebMD Health Services, per the vendor: "TINYpulse has officially joined forces with WebMD Health Services", and its own pricing page now redirects to a WebMD Health Services page; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: TINYpulse covers Pulse surveys, Zendesk covers Ticket management.

Where they differ

Only the attributes on which TINYpulse and Zendesk actually diverge.

Attributes where TINYpulse and Zendesk differ
AttributeTINYpulseZendesk
Starting price$5/month$19/month
PlatformsWeb, Ios, Android, ApiWeb
Founded20122007

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in TINYpulse

  • Pulse surveys
  • Anonymous suggestions
  • Cheers peer recognition
  • eNPS tracking
  • Virtual suggestions box
  • Manager insights
  • Custom surveys
  • Trend analysis

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

Both cover

  • Slack
  • Microsoft Teams
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

TINYpulse

  • Collecting anonymous employee engagement pulse surveysnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot TINYpulse
  • Omnichannel customer supportnot TINYpulse
  • Knowledge base and self-service portalsnot TINYpulse
  • AI-assisted customer servicenot TINYpulse

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

TINYpulse

  • TINYpulse has joined WebMD Health Services, per the vendor: "TINYpulse has officially joined forces with WebMD Health Services", and its own pricing page now redirects to a WebMD Health Services page

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

TINYpulse

$5/month
  • Engage$5/month
    • Weekly pulse surveys
    • Anonymous feedback
    • Cheers recognition
  • Perform$7/month
    • Everything in Engage
    • Performance reviews
    • Goal tracking

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose TINYpulse if

  • You need pulse surveys.
  • You work on Web, Ios, Android, Api.
  • You also want anonymous suggestions.
TINYpulse review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is TINYpulse or Zendesk better?
Neither clearly leads. TINYpulse starts at $5/month and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, TINYpulse or Zendesk?
TINYpulse starts at $5/month and Zendesk at $19/month.
Does TINYpulse or Zendesk run on more platforms?
TINYpulse runs on Web, Ios, Android, Api. Zendesk runs on Web.
What is TINYpulse best used for?
TINYpulse is most often used for collecting anonymous employee engagement pulse surveys. Of those, collecting anonymous employee engagement pulse surveys is not what Zendesk is typically brought in for.
What can TINYpulse do that Zendesk cannot?
TINYpulse covers Pulse surveys, Anonymous suggestions, Cheers peer recognition, eNPS tracking. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat. Both handle Slack, Microsoft Teams, SOC2.
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Related pages

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