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Insurance · head to head

Duck Creek vs VMware Carbon Black

Duck Creek logo

Duck Creek

Insurance

Intelligent digital insurance platform

From
On request
Rated
-
Full reviewWebsite
V

VMware Carbon Black

Cybersecurity

Cloud-delivered endpoint protection and EDR, now owned by Broadcom and positioned alongside Symantec.

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Duck Creek pricing is not published; sold by quote through a sales process; VMware Carbon Black broadcom's enterprise model concentrates direct sales and support on its largest accounts and moves everyone else to resellers, so a mid-size customer can lose named support contacts and face a substantially repriced renewal with limited notice.
  • They diverge on capability: Duck Creek covers Policy administration, VMware Carbon Black covers Endpoint Standard.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Duck Creek and VMware Carbon Black actually diverge.

Attributes where Duck Creek and VMware Carbon Black differ
AttributeDuck CreekVMware Carbon Black
Pricing modelquotesubscription
PlatformsWebDesktop, Api
CategoryInsuranceCybersecurity
Founded20032002

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Duck Creek

  • Policy administration
  • Claims management
  • Billing
  • Digital customer portal
  • Mobile app
  • AI-powered workflows
  • Real-time reporting
  • Document management

Only in VMware Carbon Black

  • Endpoint Standard
  • Enterprise EDR
  • Audit and Remediation
  • Single sensor
  • Live Response
  • Workload protection
  • Container security
  • Watchlists and feeds

What people use each for

The jobs each tool is most often brought in to do.

Duck Creek

  • Policy administrationnot VMware Carbon Black
  • Claims managementnot VMware Carbon Black
  • Rating and billingnot VMware Carbon Black
  • Underwriting automationnot VMware Carbon Black
  • Enterprise insurance operationsnot VMware Carbon Black

VMware Carbon Black

  • A SOC that wants unfiltered endpoint telemetry to hunt over rather than only vendor-generated alertsnot Duck Creek
  • A vSphere estate that wants workload protection deployed through the hypervisor instead of installing an agent in every guestnot Duck Creek
  • Replacing signature antivirus after an incident where the incumbent product had no record of what the attacker didnot Duck Creek
  • An organisation already inside a Broadcom or Symantec enterprise agreement that can consolidate endpoint onto an existing contractnot Duck Creek

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Duck Creek

  • Pricing is not published; sold by quote through a sales process
  • Cloud-only deployment; no on-premises option

VMware Carbon Black

  • Broadcom's enterprise model concentrates direct sales and support on its largest accounts and moves everyone else to resellers, so a mid-size customer can lose named support contacts and face a substantially repriced renewal with limited notice.
  • Continuous EDR recording is retained for a defined window and longer retention is a paid tier, so the investigation you most need is often the one whose telemetry has already aged out, and that is discovered during the incident rather than before it.
  • The product assumes an operator: watchlists, policy tuning and alert triage are ongoing work, and organisations without a dedicated analyst or an MDR contract typically leave policies in monitor mode and pay for telemetry that is never reviewed.
  • The sensor operates in the same kernel and file-filter territory as other endpoint agents, so running it alongside an incumbent antivirus, DLP or backup agent commonly produces performance complaints and requires maintained exclusion lists on both sides.
  • Linux sensor support is tied to specific distribution and kernel versions, so a routine operating system upgrade can leave hosts without a supported sensor until a matching build ships, and anything outside the supported list gets no coverage at all.

Pricing, plan by plan

Duck Creek

On request

No published plan breakdown. See the Duck Creek review.

VMware Carbon Black

On request
  • CB Endpoint StandardFree
    • NGAV
    • Behavioral EDR
    • Device control
  • CB Endpoint AdvancedFree
    • All Standard features
    • Threat hunting
    • Audit and remediation
  • CB Endpoint EnterpriseFree
    • All Advanced features
    • Advanced threat hunting
    • Live response

Which should you pick?

Choose Duck Creek if

  • You need policy administration.
  • You also want claims management.
Duck Creek review

Choose VMware Carbon Black if

  • You need endpoint standard.
  • You work on Desktop, Api.
  • You also want enterprise edr.
VMware Carbon Black review

Questions people ask

Is Duck Creek or VMware Carbon Black better?
Neither clearly leads. Duck Creek starts at On request and VMware Carbon Black at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Duck Creek or VMware Carbon Black?
Duck Creek starts at On request and VMware Carbon Black at On request.
Does Duck Creek or VMware Carbon Black run on more platforms?
Duck Creek runs on Web. VMware Carbon Black runs on Desktop, Api.
What is Duck Creek best used for?
Duck Creek is most often used for policy administration, claims management, rating and billing, underwriting automation. Of those, policy administration and claims management are not what VMware Carbon Black is typically brought in for.
What can Duck Creek do that VMware Carbon Black cannot?
Duck Creek covers Policy administration, Claims management, Billing, Digital customer portal. VMware Carbon Black covers Endpoint Standard, Enterprise EDR, Audit and Remediation, Single sensor.

Answered from the vendors’ own pages

Duck Creek: How does Duck Creek pricing work?

Duck Creek does not publicly disclose specific pricing plans, costs, or tiers. The company directs interested parties to contact their sales team directly, as solutions are customized for individual clients.

Source
VMware Carbon Black: Who owns Carbon Black now?

Broadcom. It acquired VMware in November 2023, and Carbon Black now sits in Broadcom's enterprise security business alongside Symantec. VMware branding is being phased out.

Duck Creek: What Duck Creek products require pricing discussions?

Duck Creek's Intelligent Core platform (Policy, Rating, Billing, Claims) and Agentic AI Platform pricing depends on factors such as company size, deployment model (cloud vs. on-premise), implementation scope, and specific modules required.

Source
VMware Carbon Black: Why do the docs use names I do not recognise?

The product has been renamed repeatedly. CB Defense is now Endpoint Standard, CB ThreatHunter is Enterprise EDR and CB LiveOps is Audit and Remediation. Older community answers and runbooks still use the previous names.

Duck Creek: How do I get a quote from Duck Creek?

Duck Creek directs prospects to contact their sales team through a 'Talk with an Expert' button or the contact form at their website. They require direct sales engagement for pricing discussions.

Source
VMware Carbon Black: Does it replace my existing antivirus?

Yes on supported Windows, macOS and Linux versions, and running it alongside another antivirus is not recommended because the two agents contend for the same hooks. Check your compliance requirements, as some auditors still ask for a named antivirus product.

VMware Carbon Black: Do I need a full-time analyst to run it?

To get value from Enterprise EDR, effectively yes. The prevention tier can run with part-time attention, but the hunting and recording capability is only worth its cost if somebody is querying it, which is why many customers buy it through an MDR provider.

VMware Carbon Black: How is it licensed?

Per endpoint, per year, with the capability tier determining the rate and workload and container protection priced separately. Extended EDR data retention is an additional line item.

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