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Software · head to head

DonorPerfect vs FullStory

DonorPerfect logo

DonorPerfect

Software

Comprehensive donor management software

From
On request
Rated
-
Full reviewWebsite
FullStory logo

FullStory

Software

Digital experience intelligence platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only FullStory has a free tier, so it costs nothing to try first.
  • Each has a real cost: DonorPerfect the pricing page publishes only a 'starting at $99/month' figure and asks for a custom quote for the Core, Plus and Pro tiers; FullStory free tier limited to 30,000 sessions per month, no 5,000+ monthly active user sites
  • They diverge on capability: DonorPerfect covers Donor database, FullStory covers Session replay.

Where they differ

Only the attributes on which DonorPerfect and FullStory actually diverge.

Attributes where DonorPerfect and FullStory differ
AttributeDonorPerfectFullStory
Starting priceOn requestFree
Pricing modelsubscriptionquote
Free tierNoYes
PlatformsWeb, Desktop, MobileWeb, Mobile
Founded19952014

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in DonorPerfect

  • Donor database
  • Campaign management
  • Event management
  • Grant tracking
  • Financial reporting
  • QuickBooks
  • Constant Contact
  • MailChimp

Only in FullStory

  • Session replay
  • Heatmaps
  • Conversion funnels
  • User journey mapping
  • Error tracking
  • Frustration signals
  • Search functionality
  • Custom events

Both cover

  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

DonorPerfect

  • Donor management and gift tracking for small and mid sized nonprofitsnot FullStory
  • Running online donation, event and membership forms tied to a donor databasenot FullStory

FullStory

  • User experience analysisnot DonorPerfect
  • Bug reproductionnot DonorPerfect
  • Conversion optimizationnot DonorPerfect
  • Customer supportnot DonorPerfect
  • Product developmentnot DonorPerfect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

DonorPerfect

  • The pricing page publishes only a 'starting at $99/month' figure and asks for a custom quote for the Core, Plus and Pro tiers
  • QuickBooks integration, crowdfunding, moves management, batch gift entry and ReadySetAuction are all withheld from the entry Core tier
  • Custom API access is available only on the top Pro tier
  • Enterprise direct mail segmentation and enterprise reports and graphs are Pro tier only
  • Scheduled reports are capped at 5 on Plus and 100 on Pro, and are unavailable on Core
  • Phone support is Pro tier only; Core and Plus get chat support
  • The bundled Constant Contact account is the Lite version on Core

FullStory

  • Free tier limited to 30,000 sessions per month, no 5,000+ monthly active user sites
  • Personal email addresses cannot be used for signup; business email domain required
  • Paid plan pricing not publicly listed, requires sales contact for quotes
  • Free plan has no email support, only community-based assistance
  • Mobile app analytics requires a separate add-on purchase

Pricing, plan by plan

DonorPerfect

On request
  • Express$80/month
    • Donor database
    • Gift tracking
  • Professional$175/month
    • Campaign management
    • Grant tracking
    • Prospect research

FullStory

Free
  • FreeFree
    • 1,000 sessions/month
    • 14-day data retention
    • Basic analytics
  • Business$undefined/month
    • Custom sessions
    • 3-month retention
    • Advanced analytics
  • Enterprise$undefined/month
    • Unlimited sessions
    • Custom retention
    • Advanced privacy controls

Which should you pick?

Choose DonorPerfect if

  • You need donor database.
  • You work on Web, Desktop, Mobile.
  • You also want campaign management.
DonorPerfect review

Choose FullStory if

  • You need session replay.
  • You want to start without paying.
  • You work on Web, Mobile.
  • You also want heatmaps.
FullStory review

Questions people ask

Is DonorPerfect or FullStory better?
Neither clearly leads. DonorPerfect starts at On request and FullStory at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, DonorPerfect or FullStory?
FullStory has a free tier; the other does not. Paid plans start at On request for DonorPerfect and Free for FullStory.
Does DonorPerfect or FullStory run on more platforms?
DonorPerfect runs on Web, Desktop, Mobile. FullStory runs on Web, Mobile.
Can I use FullStory for free?
Yes. FullStory has a free tier, so you can try it without paying. DonorPerfect starts at On request.
What is DonorPerfect best used for?
DonorPerfect is most often used for donor management and gift tracking for small and mid sized nonprofits, running online donation, event and membership forms tied to a donor database. Of those, donor management and gift tracking for small and mid sized nonprofits and running online donation, event and membership forms tied to a donor database are not what FullStory is typically brought in for.
What can DonorPerfect do that FullStory cannot?
DonorPerfect covers Donor database, Campaign management, Event management, Grant tracking. FullStory covers Session replay, Heatmaps, Conversion funnels, User journey mapping. Both handle Salesforce.

Answered from the vendors’ own pages

FullStory: What does FullStory's free tier include?

30,000 sessions per month, 10 user seats, 5,000 server-side events per month, 1 year of session replay retention, and 1 year of product analytics retention. Session capture pauses when you exceed the monthly limit, though existing sessions remain accessible.

Source
FullStory: What features are excluded from the free plan?

Dashboards, configurable form privacy, Go-Live functionality, Streams, client-side rate hooks, mobile app analytics, and StoryAI are not available on the free tier. Email support is also unavailable; only community-based help is provided.

Source
FullStory: Can I use a personal email to sign up for FullStory's free plan?

No. FullStory requires a business email domain for signup; personal email services like Gmail cannot be used for free plan registration.

Source
FullStory: How does FullStory integrate with Slack?

FullStory's Slack integration allows individual users to send noteworthy sessions to Slack channels. Advanced and Enterprise plans can configure Alerts to receive notifications in Slack when user metrics exceed defined thresholds.

Source
FullStory: What analytics platforms does FullStory integrate with?

FullStory integrates with Segment, Mixpanel, Adobe Analytics, Google Analytics, Salesforce, HubSpot, and others. These integrations allow you to attach FullStory session URLs to events in your analytics platform for cross-platform correlation.

Source
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