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Software · head to head

Donorbox vs FullStory

Donorbox logo

Donorbox

Software

Online fundraising platform for nonprofits

From
Free
Rated
-
Full reviewWebsite
FullStory logo

FullStory

Software

Digital experience intelligence platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Donorbox standard plan charges 2.95-3.95% platform fee per donation on top of payment processor fees (2.2-2.49% + card processing); FullStory free tier limited to 30,000 sessions per month, no 5,000+ monthly active user sites
  • They diverge on capability: Donorbox covers Custom donation forms, FullStory covers Session replay.

Where they differ

Only the attributes on which Donorbox and FullStory actually diverge.

Attributes where Donorbox and FullStory differ
AttributeDonorboxFullStory
Pricing modelfreemiumquote
PlatformsWebWeb, Mobile
Founded20162014

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Donorbox

  • Custom donation forms
  • Peer-to-peer fundraising
  • Payment processing
  • Donor management
  • Stripe
  • PayPal
  • Mailchimp
  • Web support

Only in FullStory

  • Session replay
  • Heatmaps
  • Conversion funnels
  • User journey mapping
  • Error tracking
  • Frustration signals
  • Search functionality
  • Custom events

Both cover

  • Zapier

What people use each for

The jobs each tool is most often brought in to do.

Donorbox

  • Small to mid-sized nonprofits needing affordable donation processing in 96+ countriesnot FullStory
  • Organisations seeking integrated event ticketing and peer-to-peer fundraisingnot FullStory
  • Multi-channel giving strategies including text-to-give and membership programmesnot FullStory

FullStory

  • User experience analysisnot Donorbox
  • Bug reproductionnot Donorbox
  • Conversion optimizationnot Donorbox
  • Customer supportnot Donorbox
  • Product developmentnot Donorbox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Donorbox

  • Standard plan charges 2.95-3.95% platform fee per donation on top of payment processor fees (2.2-2.49% + card processing)
  • Premium plan pricing requires contacting sales, not displayed publicly
  • Pro plan limited to growing organisations; larger nonprofits must upgrade to Premium with custom pricing

FullStory

  • Free tier limited to 30,000 sessions per month, no 5,000+ monthly active user sites
  • Personal email addresses cannot be used for signup; business email domain required
  • Paid plan pricing not publicly listed, requires sales contact for quotes
  • Free plan has no email support, only community-based assistance
  • Mobile app analytics requires a separate add-on purchase

Pricing, plan by plan

Donorbox

Free

No published plan breakdown. See the Donorbox review.

FullStory

Free
  • FreeFree
    • 1,000 sessions/month
    • 14-day data retention
    • Basic analytics
  • Business$undefined/month
    • Custom sessions
    • 3-month retention
    • Advanced analytics
  • Enterprise$undefined/month
    • Unlimited sessions
    • Custom retention
    • Advanced privacy controls

Which should you pick?

Choose Donorbox if

  • You need custom donation forms.
  • You want to start without paying.
  • You also want peer-to-peer fundraising.
Donorbox review

Choose FullStory if

  • You need session replay.
  • You want to start without paying.
  • You work on Web, Mobile.
  • You also want heatmaps.
FullStory review

Questions people ask

Is Donorbox or FullStory better?
Neither clearly leads. Donorbox starts at Free and FullStory at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Donorbox or FullStory?
Donorbox starts at Free and FullStory at Free.
Does Donorbox or FullStory run on more platforms?
Donorbox runs on Web. FullStory runs on Web, Mobile.
Can I use Donorbox for free?
Both have a free tier, so you can try either at no cost before committing.
What is Donorbox best used for?
Donorbox is most often used for small to mid-sized nonprofits needing affordable donation processing in 96+ countries, organisations seeking integrated event ticketing and peer-to-peer fundraising, multi-channel giving strategies including text-to-give and membership programmes. Of those, small to mid-sized nonprofits needing affordable donation processing in 96+ countries and organisations seeking integrated event ticketing and peer-to-peer fundraising are not what FullStory is typically brought in for.
What can Donorbox do that FullStory cannot?
Donorbox covers Custom donation forms, Peer-to-peer fundraising, Payment processing, Donor management. FullStory covers Session replay, Heatmaps, Conversion funnels, User journey mapping. Both handle Zapier.

Answered from the vendors’ own pages

FullStory: What does FullStory's free tier include?

30,000 sessions per month, 10 user seats, 5,000 server-side events per month, 1 year of session replay retention, and 1 year of product analytics retention. Session capture pauses when you exceed the monthly limit, though existing sessions remain accessible.

Source
FullStory: What features are excluded from the free plan?

Dashboards, configurable form privacy, Go-Live functionality, Streams, client-side rate hooks, mobile app analytics, and StoryAI are not available on the free tier. Email support is also unavailable; only community-based help is provided.

Source
FullStory: Can I use a personal email to sign up for FullStory's free plan?

No. FullStory requires a business email domain for signup; personal email services like Gmail cannot be used for free plan registration.

Source
FullStory: How does FullStory integrate with Slack?

FullStory's Slack integration allows individual users to send noteworthy sessions to Slack channels. Advanced and Enterprise plans can configure Alerts to receive notifications in Slack when user metrics exceed defined thresholds.

Source
FullStory: What analytics platforms does FullStory integrate with?

FullStory integrates with Segment, Mixpanel, Adobe Analytics, Google Analytics, Salesforce, HubSpot, and others. These integrations allow you to attach FullStory session URLs to events in your analytics platform for cross-platform correlation.

Source
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Related pages

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