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Software · head to head

FullStory vs Get Connected

FullStory logo

FullStory

Software

Digital experience intelligence platform

From
Free
Rated
-
Full reviewWebsite
Get Connected logo

Get Connected

Software

Volunteer management and community engagement

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only FullStory has a free tier, so it costs nothing to try first.
  • They diverge on capability: FullStory covers Session replay, Get Connected covers Volunteer database.

Where they differ

Only the attributes on which FullStory and Get Connected actually diverge.

Attributes where FullStory and Get Connected differ
AttributeFullStoryGet Connected
Starting priceFreeOn request
Pricing modelquotesubscription
Free tierYesNo
PlatformsWeb, MobileWeb, IOS, Android
Founded20142008

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in FullStory

  • Session replay
  • Heatmaps
  • Conversion funnels
  • User journey mapping
  • Error tracking
  • Frustration signals
  • Search functionality
  • Custom events

Only in Get Connected

  • Volunteer database
  • Scheduling
  • Communication tools
  • Impact tracking
  • Reporting
  • Google Calendar
  • Email
  • Web support

Both cover

  • Zapier

What people use each for

The jobs each tool is most often brought in to do.

FullStory

  • User experience analysisnot Get Connected
  • Bug reproductionnot Get Connected
  • Conversion optimizationnot Get Connected
  • Customer supportnot Get Connected
  • Product developmentnot Get Connected

Get Connected

  • Business operationsnot FullStory
  • Productivitynot FullStory
  • Automationnot FullStory

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

FullStory

  • Free tier limited to 30,000 sessions per month, no 5,000+ monthly active user sites
  • Personal email addresses cannot be used for signup; business email domain required
  • Paid plan pricing not publicly listed, requires sales contact for quotes
  • Free plan has no email support, only community-based assistance
  • Mobile app analytics requires a separate add-on purchase

Get Connected

Nothing recorded yet. See the Get Connected review.

Pricing, plan by plan

FullStory

Free
  • FreeFree
    • 1,000 sessions/month
    • 14-day data retention
    • Basic analytics
  • Business$undefined/month
    • Custom sessions
    • 3-month retention
    • Advanced analytics
  • Enterprise$undefined/month
    • Unlimited sessions
    • Custom retention
    • Advanced privacy controls

Get Connected

On request
  • Essential$80/month
    • Volunteer database
    • Scheduling
  • Advanced$160/month
    • Custom reports
    • Mobile app
    • Advanced features

Which should you pick?

Choose FullStory if

  • You need session replay.
  • You want to start without paying.
  • You work on Web, Mobile.
  • You also want heatmaps.
FullStory review

Choose Get Connected if

  • You need volunteer database.
  • You work on Web, IOS, Android.
  • You also want scheduling.
Get Connected review

Questions people ask

Is FullStory or Get Connected better?
Neither clearly leads. FullStory starts at Free and Get Connected at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, FullStory or Get Connected?
FullStory has a free tier; the other does not. Paid plans start at Free for FullStory and On request for Get Connected.
Does FullStory or Get Connected run on more platforms?
FullStory runs on Web, Mobile. Get Connected runs on Web, IOS, Android.
Can I use FullStory for free?
Yes. FullStory has a free tier, so you can try it without paying. Get Connected starts at On request.
What is FullStory best used for?
FullStory is most often used for user experience analysis, bug reproduction, conversion optimization, customer support. Of those, user experience analysis and bug reproduction are not what Get Connected is typically brought in for.
What can FullStory do that Get Connected cannot?
FullStory covers Session replay, Heatmaps, Conversion funnels, User journey mapping. Get Connected covers Volunteer database, Scheduling, Communication tools, Impact tracking. Both handle Zapier.

Answered from the vendors’ own pages

FullStory: What does FullStory's free tier include?

30,000 sessions per month, 10 user seats, 5,000 server-side events per month, 1 year of session replay retention, and 1 year of product analytics retention. Session capture pauses when you exceed the monthly limit, though existing sessions remain accessible.

Source
FullStory: What features are excluded from the free plan?

Dashboards, configurable form privacy, Go-Live functionality, Streams, client-side rate hooks, mobile app analytics, and StoryAI are not available on the free tier. Email support is also unavailable; only community-based help is provided.

Source
FullStory: Can I use a personal email to sign up for FullStory's free plan?

No. FullStory requires a business email domain for signup; personal email services like Gmail cannot be used for free plan registration.

Source
FullStory: How does FullStory integrate with Slack?

FullStory's Slack integration allows individual users to send noteworthy sessions to Slack channels. Advanced and Enterprise plans can configure Alerts to receive notifications in Slack when user metrics exceed defined thresholds.

Source
FullStory: What analytics platforms does FullStory integrate with?

FullStory integrates with Segment, Mixpanel, Adobe Analytics, Google Analytics, Salesforce, HubSpot, and others. These integrations allow you to attach FullStory session URLs to events in your analytics platform for cross-platform correlation.

Source
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Related pages

More on FullStory

More on Get Connected

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