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Software · head to head

FullStory vs NeonCRM

FullStory logo

FullStory

Software

Digital experience intelligence platform

From
Free
Rated
-
Full reviewWebsite
NeonCRM logo

NeonCRM

Software

Cloud-based CRM for nonprofits

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only FullStory has a free tier, so it costs nothing to try first.
  • Each has a real cost: FullStory free tier limited to 30,000 sessions per month, no 5,000+ monthly active user sites; NeonCRM neonCRM operates as Neon CRM under Neon One, whose own pricing page gates every figure rather than listing one
  • They diverge on capability: FullStory covers Session replay, NeonCRM covers Donor management.

Where they differ

Only the attributes on which FullStory and NeonCRM actually diverge.

Attributes where FullStory and NeonCRM differ
AttributeFullStoryNeonCRM
Starting priceFreeOn request
Pricing modelquotesubscription
Free tierYesNo
PlatformsWeb, MobileWeb, Mobile-responsive
Founded20142008

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in FullStory

  • Session replay
  • Heatmaps
  • Conversion funnels
  • User journey mapping
  • Error tracking
  • Frustration signals
  • Search functionality
  • Custom events

Only in NeonCRM

  • Donor management
  • Event management
  • Volunteer tracking
  • Email campaigns
  • Reporting
  • Stripe
  • PayPal
  • Web support

Both cover

  • Google Analytics
  • Zapier

What people use each for

The jobs each tool is most often brought in to do.

FullStory

  • User experience analysisnot NeonCRM
  • Bug reproductionnot NeonCRM
  • Conversion optimizationnot NeonCRM
  • Customer supportnot NeonCRM
  • Product developmentnot NeonCRM

NeonCRM

  • Business operationsnot FullStory
  • Productivitynot FullStory
  • Automationnot FullStory

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

FullStory

  • Free tier limited to 30,000 sessions per month, no 5,000+ monthly active user sites
  • Personal email addresses cannot be used for signup; business email domain required
  • Paid plan pricing not publicly listed, requires sales contact for quotes
  • Free plan has no email support, only community-based assistance
  • Mobile app analytics requires a separate add-on purchase

NeonCRM

  • NeonCRM operates as Neon CRM under Neon One, whose own pricing page gates every figure rather than listing one

Pricing, plan by plan

FullStory

Free
  • FreeFree
    • 1,000 sessions/month
    • 14-day data retention
    • Basic analytics
  • Business$undefined/month
    • Custom sessions
    • 3-month retention
    • Advanced analytics
  • Enterprise$undefined/month
    • Unlimited sessions
    • Custom retention
    • Advanced privacy controls

NeonCRM

On request
  • Starter$50/month
    • Donor management
    • Event management
  • Professional$150/month
    • Volunteer tracking
    • Advanced analytics
    • Integrations

Which should you pick?

Choose FullStory if

  • You need session replay.
  • You want to start without paying.
  • You work on Web, Mobile.
  • You also want heatmaps.
FullStory review

Choose NeonCRM if

  • You need donor management.
  • You work on Web, Mobile-responsive.
  • You also want event management.
NeonCRM review

Questions people ask

Is FullStory or NeonCRM better?
Neither clearly leads. FullStory starts at Free and NeonCRM at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, FullStory or NeonCRM?
FullStory has a free tier; the other does not. Paid plans start at Free for FullStory and On request for NeonCRM.
Does FullStory or NeonCRM run on more platforms?
FullStory runs on Web, Mobile. NeonCRM runs on Web, Mobile-responsive.
Can I use FullStory for free?
Yes. FullStory has a free tier, so you can try it without paying. NeonCRM starts at On request.
What is FullStory best used for?
FullStory is most often used for user experience analysis, bug reproduction, conversion optimization, customer support. Of those, user experience analysis and bug reproduction are not what NeonCRM is typically brought in for.
What can FullStory do that NeonCRM cannot?
FullStory covers Session replay, Heatmaps, Conversion funnels, User journey mapping. NeonCRM covers Donor management, Event management, Volunteer tracking, Email campaigns. Both handle Google Analytics, Zapier.

Answered from the vendors’ own pages

FullStory: What does FullStory's free tier include?

30,000 sessions per month, 10 user seats, 5,000 server-side events per month, 1 year of session replay retention, and 1 year of product analytics retention. Session capture pauses when you exceed the monthly limit, though existing sessions remain accessible.

Source
FullStory: What features are excluded from the free plan?

Dashboards, configurable form privacy, Go-Live functionality, Streams, client-side rate hooks, mobile app analytics, and StoryAI are not available on the free tier. Email support is also unavailable; only community-based help is provided.

Source
FullStory: Can I use a personal email to sign up for FullStory's free plan?

No. FullStory requires a business email domain for signup; personal email services like Gmail cannot be used for free plan registration.

Source
FullStory: How does FullStory integrate with Slack?

FullStory's Slack integration allows individual users to send noteworthy sessions to Slack channels. Advanced and Enterprise plans can configure Alerts to receive notifications in Slack when user metrics exceed defined thresholds.

Source
FullStory: What analytics platforms does FullStory integrate with?

FullStory integrates with Segment, Mixpanel, Adobe Analytics, Google Analytics, Salesforce, HubSpot, and others. These integrations allow you to attach FullStory session URLs to events in your analytics platform for cross-platform correlation.

Source
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Related pages

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