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Telecommunications · head to head

Dialpad vs Sessions

Dialpad logo

Dialpad

Telecommunications

Cloud phone and voice communications

From
On request
Rated
-
Full reviewWebsite
S

Sessions

Communication

Meetings and webinars with a prepared agenda, interactive blocks and a recorded outcome

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Sessions has a free tier, so it costs nothing to try first.
  • Each has a real cost: Dialpad pricing details not publicly disclosed; requires contacting sales; Sessions it will not replace Microsoft Teams or Google Meet for everyday internal calls, so most buyers end up paying for two conferencing tools and asking staff to know which one to open.
  • They diverge on capability: Dialpad covers Voice calls, Sessions covers Agenda blocks.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Dialpad and Sessions actually diverge.

Attributes where Dialpad and Sessions differ
AttributeDialpadSessions
Starting priceOn requestFree
Pricing modelUnknownPer user per month
Free tierNoYes
PlatformsWeb, MobileWeb
CategoryTelecommunicationsCommunication
Founded2013Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad

  • Voice calls
  • Video meeting
  • Chat
  • Analytics
  • Call recording
  • Slack
  • Salesforce
  • HubSpot

Only in Sessions

  • Agenda blocks
  • Embedded apps
  • Webinars and registration
  • Recording and transcript
  • Resource library
  • Breakout rooms
  • Scheduling links
  • Browser-based

What people use each for

The jobs each tool is most often brought in to do.

Dialpad

  • Customer service with AI voice and chat agentsnot Sessions
  • Autonomous contact centre operations with handoff to humansnot Sessions
  • Multi-channel communication (voice, chat, SMS, email)not Sessions
  • HIPAA-compliant healthcare communicationnot Sessions

Sessions

  • A sales team running the same product demo dozens of times a month that wants the agenda, the deck, the poll and the follow-up questions to be one reusable object rather than rebuilt each time.not Dialpad
  • A trainer delivering a recurring workshop where breakouts, exercises and materials need to run in a fixed order without the host juggling tabs live.not Dialpad
  • A customer success team running onboarding sessions that must produce a consistent record of what was covered and what the customer asked.not Dialpad
  • A small company running public webinars that needs registration, reminders, attendance data and a recording without buying a separate webinar platform alongside its meeting tool.not Dialpad

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad

  • Pricing details not publicly disclosed; requires contacting sales
  • AI Agent pricing uses credit-based model with pay-per-value structure
  • Specific pricing tiers and feature comparisons not available on public website

Sessions

  • It will not replace Microsoft Teams or Google Meet for everyday internal calls, so most buyers end up paying for two conferencing tools and asking staff to know which one to open.
  • The vendor is small and European, competing directly against Zoom and Microsoft, so any team standardising a customer-facing process on it should keep an exit plan and export recordings regularly.
  • The preparation model that makes it good is also overhead; a meeting nobody had time to structure runs no better in Sessions than anywhere else, and teams that will not prepare get no benefit from the licence.
  • Lifetime deals sold through AppSumo mean a segment of the user base pays nothing recurring, which shapes support priorities and has previously produced friction when plan terms changed.
  • It is browser-only, which keeps participation frictionless but leaves it more exposed to browser and network conditions than a native client, and there is no desktop application to fall back on when a call misbehaves.

Pricing, plan by plan

Dialpad

On request

No published plan breakdown. See the Dialpad review.

Sessions

Free
  • FreeFree
    • Meetings with agenda blocks
    • Limited participants and storage
    • Basic recording
  • Solo$undefined/month
    • For a single host
    • Longer meetings and higher attendee limits
    • Registration pages
  • Business$undefined/month
    • Multiple hosts and shared resource library
    • Higher attendee limits
    • Branding and custom registration
  • Enterprise$undefined/month
    • Unlimited participants
    • Custom integrations
    • White labelling

Which should you pick?

Choose Dialpad if

  • You need voice calls.
  • You work on Web, Mobile.
  • You also want video meeting.
Dialpad review

Choose Sessions if

  • You need agenda blocks.
  • You want to start without paying.
  • You also want embedded apps.
Sessions review

Questions people ask

Is Dialpad or Sessions better?
Neither clearly leads. Dialpad starts at On request and Sessions at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad or Sessions?
Sessions has a free tier; the other does not. Paid plans start at On request for Dialpad and Free for Sessions.
Does Dialpad or Sessions run on more platforms?
Dialpad runs on Web, Mobile. Sessions runs on Web.
Can I use Sessions for free?
Yes. Sessions has a free tier, so you can try it without paying. Dialpad starts at On request.
What is Dialpad best used for?
Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what Sessions is typically brought in for.
What can Dialpad do that Sessions cannot?
Dialpad covers Voice calls, Video meeting, Chat, Analytics. Sessions covers Agenda blocks, Embedded apps, Webinars and registration, Recording and transcript.

Answered from the vendors’ own pages

Dialpad: How much does Dialpad cost?

Dialpad uses conversation-based pricing where customers purchase a pool of AI Agent Credits. Billing occurs only when AI delivers value by retrieving information or executing actions. Exact pricing is not published online and requires contacting sales.

Source
Sessions: Is Sessions still operating?

Yes. It is an active Bucharest-based company with a New York presence, founded in 2020, still shipping product in 2026.

Dialpad: What is Dialpad's AI Agent pricing model?

Dialpad AI Agents are priced per conversation using a credit system. Credits are used only when the AI retrieves information or executes actions like scheduling, routing, or order lookup.

Source
Sessions: Does it replace Zoom?

For structured external calls, demos, workshops and webinars, yes. For everyday internal meetings most teams keep Teams or Meet alongside it.

Sessions: Is there a free plan?

Yes, with limits on participants, meeting length and storage. Paid plans are published on the vendor site and billed annually.

Sessions: Who funded it?

Roughly 9 million euros in total, about half from the founder personally, with EarlyBird, LAUNCHub and Stride making up the rest.

Sessions: Can participants join without installing anything?

Yes, it runs in the browser with no client install for attendees.

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