Softwr

Customer Support · head to head

Dialpad Contact Center vs Seamless.AI

Dialpad Contact Center logo

Dialpad Contact Center

Customer Support

AI-powered cloud contact center

From
$95/month
Free plan
No
Full reviewWebsite
Seamless.AI logo

Seamless.AI

CRM

Sales lead search engine for finding contact and company data

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Seamless.AI has a free tier, so it costs nothing to try first.
  • Each has a real cost: Dialpad Contact Center the AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume; Seamless.AI pro and Enterprise pricing is not published and requires contacting sales.
  • They diverge on capability: Dialpad Contact Center covers Voice Intelligence, Seamless.AI covers Contact search.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Dialpad Contact Center and Seamless.AI actually diverge.

Attributes where Dialpad Contact Center and Seamless.AI differ
AttributeDialpad Contact CenterSeamless.AI
Starting price$95/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Desktop, Ios, Androidweb, api
CategoryCustomer SupportCRM
Founded2011Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad Contact Center

  • Voice Intelligence
  • Real-time transcription
  • Sentiment analysis
  • Agent coaching
  • Quality assurance
  • Analytics
  • Salesforce
  • HubSpot

Only in Seamless.AI

  • Contact search
  • Real-time search engine
  • Job change alerts
  • Buyer intent data
  • CRM and API integrations
  • Enterprise security

What people use each for

The jobs each tool is most often brought in to do.

Dialpad Contact Center

  • Cloud contact centre with voice, messaging and AI assistancenot Seamless.AI
  • Routing and monitoring customer calls with live transcriptionnot Seamless.AI

Seamless.AI

  • B2B sales teams building prospecting listsnot Dialpad Contact Center
  • Finding verified emails and phone numbers for outreachnot Dialpad Contact Center
  • Tracking job changes among target contactsnot Dialpad Contact Center
  • Identifying accounts showing buyer intentnot Dialpad Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad Contact Center

  • The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • No per user price, seat minimum or feature comparison is published for any plan
  • The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate

Seamless.AI

  • Pro and Enterprise pricing is not published and requires contacting sales.
  • Free plan is limited to just 50 credits and a single user.
  • Data accuracy for contact details can vary and requires verification before outreach.
  • Credit-based usage model means heavy prospecting can exhaust allotments quickly.

Pricing, plan by plan

Dialpad Contact Center

$95/month
  • Essentials$95/month
    • Voice
    • Real-time AI
    • Analytics
  • Advanced$135/month
    • Essentials + Digital
    • WFM
    • Custom integrations
  • Premium$170/month
    • Advanced + Full suite
    • SLA guarantee

Seamless.AI

Free
  • FreeFree
    • 1 user
    • 50 credits
    • Email and cell phone search
  • Pro$undefined/mo
    • Per-user pricing
    • Unlimited exports
    • Annual credit packages
  • Enterprise$undefined/mo
    • Unlimited users
    • Custom credit allotments
    • Dedicated success manager

Which should you pick?

Choose Dialpad Contact Center if

  • You need voice intelligence.
  • You work on Web, Desktop, Ios, Android.
  • You also want real-time transcription.
Dialpad Contact Center review

Choose Seamless.AI if

  • You need contact search.
  • You want to start without paying.
  • You work on web, api.
  • You also want real-time search engine.
Seamless.AI review

Questions people ask

Is Dialpad Contact Center or Seamless.AI better?
Neither clearly leads. Dialpad Contact Center starts at $95/month and Seamless.AI at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad Contact Center or Seamless.AI?
Seamless.AI has a free tier; the other does not. Paid plans start at $95/month for Dialpad Contact Center and Free for Seamless.AI.
Does Dialpad Contact Center or Seamless.AI run on more platforms?
Dialpad Contact Center runs on Web, Desktop, Ios, Android. Seamless.AI runs on web, api.
Can I use Seamless.AI for free?
Yes. Seamless.AI has a free tier, so you can try it without paying. Dialpad Contact Center starts at $95/month.
What is Dialpad Contact Center best used for?
Dialpad Contact Center is most often used for cloud contact centre with voice, messaging and ai assistance, routing and monitoring customer calls with live transcription. Of those, cloud contact centre with voice, messaging and ai assistance and routing and monitoring customer calls with live transcription are not what Seamless.AI is typically brought in for.
What can Dialpad Contact Center do that Seamless.AI cannot?
Dialpad Contact Center covers Voice Intelligence, Real-time transcription, Sentiment analysis, Agent coaching. Seamless.AI covers Contact search, Real-time search engine, Job change alerts, Buyer intent data.

Answered from the vendors’ own pages

Dialpad Contact Center: How does Dialpad pricing work?

Dialpad uses conversation-based pricing where you purchase a pool of AI Agent Credits. Customers are charged only when AI delivers value by retrieving information or executing actions like scheduling or order lookup.

Source
Seamless.AI: Is there a free plan, and what are its limits?

Yes, the Free plan includes 1 user and 50 credits, with access to email and cell phone search, real-time search, and API access.

Source
Dialpad Contact Center: What is Dialpad's free trial offer?

Dialpad offers a "Try free" option, but the page does not specify the trial duration or terms. Customers can also request a demo from the sales team.

Source
Seamless.AI: How is usage metered on Seamless.AI?

Seamless.AI uses a credit system where credits are consumed to research contact details; paid Pro plans start with larger annual credit packages than the Free plan.

Source
Dialpad Contact Center: Does Dialpad charge for idle time?

No. Dialpad's conversation-based model only charges when the AI actively does work. If no work is done, there are no charges.

Source
Seamless.AI: Does Seamless.AI have an API?

Yes, API access is included even on the Free plan, alongside export and integration capabilities on paid plans.

Source
Share

Related pages

More on Dialpad Contact Center

More on Seamless.AI

Keep looking

Other head to heads