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Software · head to head

Customerly vs ExpressVPN

Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
ExpressVPN logo

ExpressVPN

Software

High-speed, secure, and anonymous VPN service

From
$6.67/month
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; ExpressVPN the App Store listing (seller Expressco Services, LLC) states subscriptions renew automatically unless canceled at least 24 hours before the end of the billing period, and that any unused portion of a free trial is forfeited on purchase
  • They diverge on capability: Customerly covers Live chat, ExpressVPN covers Lightway protocol.

Where they differ

Only the attributes on which Customerly and ExpressVPN actually diverge.

Attributes where Customerly and ExpressVPN differ
AttributeCustomerlyExpressVPN
Starting priceFree$6.67/month
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Desktop, Mobile, Api
Founded20152009

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Only in ExpressVPN

  • Lightway protocol
  • TrustedServer technology
  • Network Lock kill switch
  • Split tunneling
  • No activity logs
  • Private DNS
  • Speed test
  • MediaStreamer

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot ExpressVPN
  • Lead generationnot ExpressVPN
  • Email marketingnot ExpressVPN
  • Customer feedbacknot ExpressVPN

ExpressVPN

  • Vpnnot Customerly
  • Privacynot Customerly
  • Streamingnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

ExpressVPN

  • The App Store listing (seller Expressco Services, LLC) states subscriptions renew automatically unless canceled at least 24 hours before the end of the billing period, and that any unused portion of a free trial is forfeited on purchase
  • The same listing caps a single ExpressVPN subscription at 14 simultaneous device connections

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

ExpressVPN

$6.67/month
  • 1 Month$12.95/month
    • 8 devices
    • 94 countries
    • Unlimited bandwidth
  • 12 Months$6.67/month
    • All features
    • 3 months free
    • Best value
  • 6 Months$9.99/month
    • All features
    • 30-day guarantee

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose ExpressVPN if

  • You need lightway protocol.
  • You work on Web, Desktop, Mobile, Api.
  • You also want trustedserver technology.
ExpressVPN review

Questions people ask

Is Customerly or ExpressVPN better?
Neither clearly leads. Customerly starts at Free and ExpressVPN at $6.67/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or ExpressVPN?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and $6.67/month for ExpressVPN.
Does Customerly or ExpressVPN run on more platforms?
Customerly runs on Web, Ios, Android. ExpressVPN runs on Web, Desktop, Mobile, Api.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. ExpressVPN starts at $6.67/month.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what ExpressVPN is typically brought in for.
What can Customerly do that ExpressVPN cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. ExpressVPN covers Lightway protocol, TrustedServer technology, Network Lock kill switch, Split tunneling. Both handle Web support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

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