Customer Support · head to head
Customerly vs Microsoft Defender for Endpoint
Customerly
Customer Support
Customer service suite with live chat and automation
- From
- Free
- Rated
- -
Microsoft Defender for Endpoint
Security & Cybersecurity
Enterprise endpoint security built into Microsoft 365
- From
- On request
- Rated
- -
The short version
- Only Customerly has a free tier, so it costs nothing to try first.
- Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Microsoft Defender for Endpoint pricing not published on public websites; quote required from Microsoft sales
- They diverge on capability: Customerly covers Live chat, Microsoft Defender for Endpoint covers Threat & vulnerability management.
Where they differ
Only the attributes on which Customerly and Microsoft Defender for Endpoint actually diverge.
| Attribute | Customerly | Microsoft Defender for Endpoint |
|---|---|---|
| Starting price | Free | On request |
| Pricing model | subscription | quote |
| Free tier | Yes | No |
| Platforms | Web, Ios, Android | Windows, macOS, Linux, iOS, Android |
| Category | Customer Support | Security & Cybersecurity |
| Founded | 2015 | 1975 |
Identical on both: user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Customerly
- Live chat
- Email marketing
- Customer surveys
- Help center
- Automation
- Video chat
- Slack
- WordPress
Only in Microsoft Defender for Endpoint
- Threat & vulnerability management
- Attack surface reduction
- Next-gen protection
- EDR
- Auto investigation
- Microsoft Threat Experts
- Threat analytics
- Secure score
Both cover
- GDPR
What people use each for
The jobs each tool is most often brought in to do.
Customerly
- Customer supportnot Microsoft Defender for Endpoint
- Lead generationnot Microsoft Defender for Endpoint
- Email marketingnot Microsoft Defender for Endpoint
- Customer feedbacknot Microsoft Defender for Endpoint
Microsoft Defender for Endpoint
- Enterprise endpoint security across Windows, macOS, Linux, Android, and iOS via Plans 1 or 2not Customerly
- Small and medium-sized businesses using Microsoft Defender for Business as alternativenot Customerly
- Organisations using Microsoft 365 E5 which includes Defender for Endpoint Plan 2not Customerly
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Customerly
- Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
- Limited to 11-50 employees according to company size metrics
Microsoft Defender for Endpoint
- Pricing not published on public websites; quote required from Microsoft sales
- Defender for Endpoint Plan 1 and Plan 2 do not include server licenses; additional licensing required for server protection
- Specific feature differences between Plan 1 and Plan 2 require consulting Microsoft documentation
Pricing, plan by plan
Customerly
Free- FreeFree
- 2 teammates
- Live chat
- Basic surveys
- Essential$9/month
- Unlimited chat
- Help center
- Automation
- Startup$29/month
- Video chat
- Funnels
- Priority support
- Pro$79/month
- White label
- Advanced analytics
- API access
Microsoft Defender for Endpoint
On requestNo published plan breakdown. See the Microsoft Defender for Endpoint review.
Which should you pick?
Choose Customerly if
- You need live chat.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want email marketing.
Choose Microsoft Defender for Endpoint if
- You need threat & vulnerability management.
- You work on Windows, macOS, Linux, iOS, Android.
- You also want attack surface reduction.
Questions people ask
- Is Customerly or Microsoft Defender for Endpoint better?
- Neither clearly leads. Customerly starts at Free and Microsoft Defender for Endpoint at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Customerly or Microsoft Defender for Endpoint?
- Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and On request for Microsoft Defender for Endpoint.
- Does Customerly or Microsoft Defender for Endpoint run on more platforms?
- Customerly runs on Web, Ios, Android. Microsoft Defender for Endpoint runs on Windows, macOS, Linux, iOS, Android.
- Can I use Customerly for free?
- Yes. Customerly has a free tier, so you can try it without paying. Microsoft Defender for Endpoint starts at On request.
- What is Customerly best used for?
- Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Microsoft Defender for Endpoint is typically brought in for.
- What can Customerly do that Microsoft Defender for Endpoint cannot?
- Customerly covers Live chat, Email marketing, Customer surveys, Help center. Microsoft Defender for Endpoint covers Threat & vulnerability management, Attack surface reduction, Next-gen protection, EDR. Both handle GDPR.
Answered from the vendors’ own pages
Customerly: Where is Customerly's data stored?
All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.
SourceCustomerly: What messaging channels does Customerly support?
Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.
SourceCustomerly: How much of customer support can Customerly automate?
Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.
SourceRelated pages
More on Microsoft Defender for Endpoint
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