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Customer Success · head to head

Custify vs HelloSign

Custify logo

Custify

Customer Success

Customer Success Software for SaaS

From
$399/month
Rated
-
Full reviewWebsite
HelloSign logo

HelloSign

Proposals

eSignatures Made Easy

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only HelloSign has a free tier, so it costs nothing to try first.
  • Each has a real cost: Custify no mobile app for on-the-go customer success management; HelloSign free plan limited to only 3 documents per month, insufficient for most business use cases
  • They diverge on capability: Custify covers Health scores, HelloSign covers Electronic signatures.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Custify and HelloSign actually diverge.

Attributes where Custify and HelloSign differ
AttributeCustifyHelloSign
Starting price$399/monthFree
Free tierNoYes
PlatformsWebWeb, Ios, Android
CategoryCustomer SuccessProposals
Founded20172011

Identical on both: pricing model (Unknown), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Custify

  • Health scores
  • Playbooks
  • Task automation
  • Customer 360
  • Churn alerts
  • Intercom
  • Stripe

Only in HelloSign

  • Electronic signatures
  • Templates
  • Team management
  • Audit trail
  • API access
  • Dropbox
  • Google Drive
  • Ios support

Both cover

  • Salesforce
  • HubSpot
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Custify

  • Customer Success
  • Saasnot HelloSign
  • Automationnot HelloSign

HelloSign

  • Customer Success
  • Esignaturesnot Custify
  • Simple Signingnot Custify

Both are used for customer success, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Custify

  • No mobile app for on-the-go customer success management
  • Limited reporting customization options

HelloSign

  • Free plan limited to only 3 documents per month, insufficient for most business use cases
  • Lacks advanced features like conditional logic and bulk send that enterprise competitors offer
  • Limited customization options for white-labeling compared to DocuSign

Pricing, plan by plan

Custify

$399/month
  • Starter$399/month
    • Customer 360 view
    • Basic health scoring
    • Task management
  • Growth$undefined/mo
    • Expansion opportunity identification
    • Advanced automation
    • Custom dashboards

HelloSign

Free

No published plan breakdown. See the HelloSign review.

Which should you pick?

Choose Custify if

  • You need health scores.
  • You also want playbooks.
Custify review

Choose HelloSign if

  • You need electronic signatures.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want templates.
HelloSign review

Questions people ask

Is Custify or HelloSign better?
Neither clearly leads. Custify starts at $399/month and HelloSign at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Custify or HelloSign?
HelloSign has a free tier; the other does not. Paid plans start at $399/month for Custify and Free for HelloSign.
Does Custify or HelloSign run on more platforms?
Custify runs on Web. HelloSign runs on Web, Ios, Android.
Can I use HelloSign for free?
Yes. HelloSign has a free tier, so you can try it without paying. Custify starts at $399/month.
What is Custify best used for?
Custify is most often used for customer success, saas, automation. Of those, saas and automation are not what HelloSign is typically brought in for.
What can Custify do that HelloSign cannot?
Custify covers Health scores, Playbooks, Task automation, Customer 360. HelloSign covers Electronic signatures, Templates, Team management, Audit trail. Both handle Salesforce, HubSpot, Web support.

Answered from the vendors’ own pages

Custify: How much does Custify cost?

Custify pricing starts at $399-$899 per month depending on team size and seats. Pricing is quote-based for larger teams, with no per-seat fees on higher tiers.

Source
HelloSign: Does HelloSign (Dropbox Sign) offer a free plan?

Yes, HelloSign offers a free plan for up to 3 documents per month with basic eSignatures and Dropbox integration. Paid plans start at $10 per month for individuals.

Source
Custify: What CRM systems does Custify integrate with?

Custify integrates with HubSpot, Salesforce, Zoho CRM, Zendesk Sell, Intercom, Pipedrive, Close CRM, Freshworks CRM, and 200+ other applications through Zapier.

Source
HelloSign: How does HelloSign pricing compare to DocuSign?

HelloSign is significantly cheaper than DocuSign. For a 5-user team sending 50 documents monthly, HelloSign costs approximately $1,500 per year while DocuSign costs $2,400 annually, a 37% difference.

Source
Custify: Does Custify have a mobile app?

No, Custify does not offer a dedicated mobile app. It is a cloud-based web platform accessible via browser on mobile devices.

Source
HelloSign: What are HelloSign API costs?

HelloSign API pricing is $0.80 to $1 per signature request, which is significantly lower than DocuSign's $4 to $7 per signature.

Source
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