Sales Enablement · head to head
DocuSign vs HelloSign
The short version
- Each has a real cost: DocuSign expensive pricing with difficult-to-predict costs and billing surprises; higher tiers required for useful features; HelloSign free plan limited to only 3 documents per month, insufficient for most business use cases
- They diverge on capability: DocuSign covers Mobile signing, HelloSign covers Team management.
Where they differ
Only the attributes on which DocuSign and HelloSign actually diverge.
Identical on both: starting price (Free), pricing model (Unknown), free tier (Yes), user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in DocuSign
- Mobile signing
- Agreement analytics
- Microsoft 365
- Google Workspace
- SAP
Only in HelloSign
- Team management
- API access
- Dropbox
- Google Drive
- HubSpot
Both cover
- Electronic signatures
- Templates
- Audit trail
- Salesforce
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
DocuSign
- Customer Success
- Esignatures
- Agreement Cloudnot HelloSign
HelloSign
- Customer Success
- Esignatures
- Simple Signingnot DocuSign
Both are used for customer success, esignatures, on those jobs the choice comes down to price and fit rather than capability.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
DocuSign
- Expensive pricing with difficult-to-predict costs and billing surprises; higher tiers required for useful features
- Slow customer support response times for billing and account issues, with difficulty reaching human agents
- Limited PDF editing capabilities despite the high price point
- Difficulties canceling subscriptions and deleting accounts with potential for unauthorized charges
- Uploaded signatures cannot be changed after signing in some cases, contradicting official documentation
HelloSign
- Free plan limited to only 3 documents per month, insufficient for most business use cases
- Lacks advanced features like conditional logic and bulk send that enterprise competitors offer
- Limited customization options for white-labeling compared to DocuSign
Pricing, plan by plan
DocuSign
Free- Personal$10/month
- 5 envelopes per month
- Basic signing
- Standard$25/month
- 100 envelopes per user per year
- Advanced fields
- Business Pro$40/month
- 100 envelopes per user per year
- Bulk send
- Payment collection
HelloSign
FreeNo published plan breakdown. See the HelloSign review.
Which should you pick?
Choose DocuSign if
- You need mobile signing.
- You want to start without paying.
- You also want agreement analytics.
Choose HelloSign if
- You need team management.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want api access.
Questions people ask
- Is DocuSign or HelloSign better?
- Neither clearly leads. DocuSign starts at Free and HelloSign at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, DocuSign or HelloSign?
- DocuSign starts at Free and HelloSign at Free.
- Does DocuSign or HelloSign run on more platforms?
- DocuSign runs on Web. HelloSign runs on Web, Ios, Android.
- Can I use DocuSign for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is DocuSign best used for?
- DocuSign is most often used for customer success, esignatures, agreement cloud. Of those, agreement cloud is not what HelloSign is typically brought in for.
- What can DocuSign do that HelloSign cannot?
- DocuSign covers Mobile signing, Agreement analytics, Microsoft 365, Google Workspace. HelloSign covers Team management, API access, Dropbox, Google Drive. Both handle Electronic signatures, Templates, Audit trail, Salesforce.
Answered from the vendors’ own pages
DocuSign: What are the differences between DocuSign's eSignature and Intelligent Agreement Management (IAM) plans?
eSignature plans focus on document signing starting at $10/month for personal use. IAM plans bundle AI-powered agreement analysis, no-code workflow automation via Maestro, and a smart document repository at higher pricing, designed for enterprise teams managing high volumes of contracts.
SourceHelloSign: Does HelloSign (Dropbox Sign) offer a free plan?
Yes, HelloSign offers a free plan for up to 3 documents per month with basic eSignatures and Dropbox integration. Paid plans start at $10 per month for individuals.
SourceDocuSign: Does DocuSign offer a free trial?
Yes, DocuSign offers a free Personal plan at $10/month (billed annually) or $15/month (billed monthly) with limited features, but no trial period for paid plans.
SourceHelloSign: How does HelloSign pricing compare to DocuSign?
HelloSign is significantly cheaper than DocuSign. For a 5-user team sending 50 documents monthly, HelloSign costs approximately $1,500 per year while DocuSign costs $2,400 annually, a 37% difference.
SourceDocuSign: What platforms does DocuSign support?
DocuSign integrates with Microsoft 365 (Outlook, Word, Teams), Salesforce, Workday, and Slack. Documents can be sent and signed through these applications without leaving the platform.
SourceHelloSign: What are HelloSign API costs?
HelloSign API pricing is $0.80 to $1 per signature request, which is significantly lower than DocuSign's $4 to $7 per signature.
SourceDocuSign: What are the envelope limits on DocuSign's plans?
The Personal plan includes 5 envelopes per month. Standard and Business Pro plans limit to 100 envelopes per user per year. Overages beyond these limits result in additional charges.
SourceDocuSign: Can I cancel my DocuSign subscription?
While DocuSign allows cancellation, users report difficulties reaching support to process cancellations and account deletions, with some experiencing unauthorized charges after attempting to cancel.
Source