Softwr

Research · head to head

Condens vs Suzy

Condens logo

Condens

Research

UX research repository for storing, tagging and sharing qualitative study findings

From
€15/month
Rated
-
Full reviewWebsite
Suzy logo

Suzy

Research

Enterprise consumer insights on an owned US panel, resold elsewhere through Cint

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Condens the gap between the 15 euro Lite plan and the 500 euro Business plan has nothing in it, so a team adding a second and third researcher jumps roughly thirtyfold in cost at exactly the point budget scrutiny arrives.; Suzy the proprietary Crowdtap panel is US only at around a million consumers with roughly 50,000 verified active monthly, and everything international is resold Cint supply, so the speed and verification argument that justifies the price applies to one market.
  • They diverge on capability: Condens covers Automatic transcription, Suzy covers Suzy Insights.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Condens and Suzy actually diverge.

Attributes where Condens and Suzy differ
AttributeCondensSuzy
Starting price€15/monthOn request
Pricing modelPer contributor per monthquote
PlatformsWebWeb, iOS, Android

Identical on both: free tier (No), user rating (Not yet rated), category (Research).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Condens

  • Automatic transcription
  • Highlight and tag
  • Theme clustering
  • Insight pages
  • Participant profiles
  • Search across studies
  • Viewer seats
  • Video clip reels

Only in Suzy

  • Suzy Insights
  • Suzy Live
  • Suzy Audiences
  • Suzy Speaks
  • Video open ends
  • Advanced methods
  • Data Explorer
  • AI Decision Engine

What people use each for

The jobs each tool is most often brought in to do.

Condens

  • A solo researcher at a 40-person product company building a searchable evidence base for 15 euros a monthnot Suzy
  • A European enterprise research team that needs GDPR-oriented data handling to clear internal procurementnot Suzy
  • A team wanting product managers to click from a stated insight straight to the participant clip that supports itnot Suzy
  • A researcher inheriting years of interview recordings and needing them transcribed, tagged and searchable in one placenot Suzy

Suzy

  • A US consumer packaged goods brand that needs concept testing back the same day because a packaging decision is due at the end of the week.not Condens
  • An insights department running an always-on brand tracker on a US audience without re-commissioning fieldwork every wave.not Condens
  • A team that wants quant screening followed immediately by moderated qual with the same respondents, rather than two vendors and two timelines.not Condens
  • A product team testing claims and price sensitivity with MaxDiff and conjoint on a panel they can go back to repeatedly.not Condens

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Condens

  • The gap between the 15 euro Lite plan and the 500 euro Business plan has nothing in it, so a team adding a second and third researcher jumps roughly thirtyfold in cost at exactly the point budget scrutiny arrives.
  • Lite includes no viewer seats at all, which defeats the main purpose of a repository: anyone outside the research team who wants to read a finding has to be paid for as a contributor or sent a static export.
  • Cross-project participant profiles are capped at 25 on Lite, so a solo researcher doing longitudinal work with a recurring panel outgrows the entry tier on that limit rather than on seats.
  • As a bootstrapped fifteen-person company it ships AI synthesis, automatic theme extraction and moderated-interview features more slowly than venture-funded rivals, so teams that want the repository to do the analysis rather than organise it will find it behind.
  • It is a repository, not a research platform: recruitment, panel management, unmoderated testing and survey fielding all live elsewhere, so it adds a subscription rather than consolidating one.

Suzy

  • The proprietary Crowdtap panel is US only at around a million consumers with roughly 50,000 verified active monthly, and everything international is resold Cint supply, so the speed and verification argument that justifies the price applies to one market.
  • Customers have asked Suzy to build proprietary panels with native speakers in Germany, France, Japan, India and Brazil, which confirms those do not exist today; multi-market brands need a second vendor and lose the single-source comparison.
  • Reviewers report the panel skews female and millennial and falls short on Gen Z, male and various ethnic segments, and that niche or B2B audiences are hard to reach, so quota fills can be slow or impossible.
  • Reviewers also raise data trust concerns about respondent sourcing and vetting, including one naming bot responses and acquiescence bias, which is the standing risk of any single owned opt-in panel with repeat respondents.
  • Pricing is a sales-led annual commitment reported to run around $88,000 a year at the median with onboarding fees and per-seat charges on top, with no trial, no self-serve and no pay-per-response option, so there is no cheap way to validate fit.
  • Credits are pre-committed monthly against forecast activity with no published overage rate, so under-use is wasted spend and a busy quarter triggers an unbudgeted purchase.
  • Integrations are genuinely thin: there is no public integrations page and no public API documentation, and the only confirmed external data relationship is Cint, so expect to move data by export.

Pricing, plan by plan

Condens

€15/month
  • Lite$15/month
    • 1 contributor included, additional contributors 15 euros each
    • No viewer seats
    • Unlimited projects, transcription hours and storage
  • Business$500/month
    • 5 contributors included, additional contributors 85 euros each
    • Unlimited viewers
    • Unlimited participant profiles and folders
  • Enterprise$undefined/year
    • Minimum 5 contributors
    • Custom contributor rates
    • Unlimited viewers

Suzy

On request
  • Suzy$undefined/year
    • Annual subscription with pre-committed monthly research credits
    • Credit volume set against forecast study activity
    • Onboarding fees and per-seat charges quoted separately

Which should you pick?

Choose Condens if

  • You need automatic transcription.
  • You also want highlight and tag.
Condens review

Choose Suzy if

  • You need suzy insights.
  • You work on Web, iOS, Android.
  • You also want suzy live.
Suzy review

Questions people ask

Is Condens or Suzy better?
Neither clearly leads. Condens starts at €15/month and Suzy at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Condens or Suzy?
Condens starts at €15/month and Suzy at On request.
Does Condens or Suzy run on more platforms?
Condens runs on Web. Suzy runs on Web, iOS, Android.
What is Condens best used for?
Condens is most often used for a solo researcher at a 40-person product company building a searchable evidence base for 15 euros a month, a european enterprise research team that needs gdpr-oriented data handling to clear internal procurement, a team wanting product managers to click from a stated insight straight to the participant clip that supports it, a researcher inheriting years of interview recordings and needing them transcribed, tagged and searchable in one place. Of those, a solo researcher at a 40-person product company building a searchable evidence base for 15 euros a month and a european enterprise research team that needs gdpr-oriented data handling to clear internal procurement are not what Suzy is typically brought in for.
What can Condens do that Suzy cannot?
Condens covers Automatic transcription, Highlight and tag, Theme clustering, Insight pages. Suzy covers Suzy Insights, Suzy Live, Suzy Audiences, Suzy Speaks.

Answered from the vendors’ own pages

Condens: Is there a free plan?

No, only a 15-day trial on any tier with no card required.

Suzy: Is the panel global?

No. Crowdtap, the owned panel, is US only. International studies run on Cint supply, which you could contract for directly.

Condens: Can stakeholders read findings without a licence?

Only on Business and above, where viewer seats are unlimited. Lite has none.

Suzy: What does it cost?

Nothing is published. Third-party analysis puts the median contract around $88,000 a year with a range roughly $34,000 to $187,500, plus onboarding and per-seat fees.

Condens: Is transcription metered?

No. Transcription hours, storage and project count are unlimited on every plan; participant profiles and folders are what the tiers restrict.

Suzy: Is there an API?

Nothing public. Suzy publishes no API documentation and no named connectors beyond Cint. Verify any integration requirement in the sales call before committing.

Condens: Where is data hosted?

Condens is a German company with an explicitly GDPR-oriented setup, which is a common reason European enterprises shortlist it.

Suzy: What changed in April 2026?

Suzy repositioned as an AI Decision Engine with Intelligence and Impact modules, while headcount fell from about 230 to 186. Ask how the roadmap is now split between that and the classic survey and qual products.

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