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Nonprofits · head to head

CommCare vs Donorbox

CommCare logo

CommCare

Nonprofits

Offline-first case management and mobile data collection for frontline health and development programmes

From
$100/month
Rated
-
Full reviewWebsite
Donorbox logo

Donorbox

Nonprofits

Online fundraising platform for nonprofits

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Donorbox has a free tier, so it costs nothing to try first.
  • Each has a real cost: CommCare pricing is by included mobile user bands with a hard step between them, so a programme at 260 mobile users pays the Pro band plus per-user overage or jumps to Advanced, and neither option matches its actual size.; Donorbox standard plan charges 2.95-3.95% platform fee per donation on top of payment processor fees (2.2-2.49% + card processing)
  • They diverge on capability: CommCare covers Case management, Donorbox covers Custom donation forms.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which CommCare and Donorbox actually diverge.

Attributes where CommCare and Donorbox differ
AttributeCommCareDonorbox
Starting price$100/monthFree
Pricing modelPer month by mobile user countfreemium
Free tierNoYes
PlatformsAndroid, WebWeb
FoundedUnknown2016

Identical on both: user rating (Not yet rated), category (Nonprofits).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CommCare

  • Case management
  • Offline-first mobile app
  • App builder
  • Multi-language support
  • Two-way SMS
  • Report builder
  • API access
  • BI integration

Only in Donorbox

  • Custom donation forms
  • Peer-to-peer fundraising
  • Payment processing
  • Donor management
  • Stripe
  • PayPal
  • Mailchimp
  • Zapier

What people use each for

The jobs each tool is most often brought in to do.

CommCare

  • A community health worker programme where each worker must see their own assigned households, what is overdue and what happened last visit, which a survey tool cannot representnot Donorbox
  • A ministry of health digitising a national frontline protocol and requiring in-region data hosting for legal reasonsnot Donorbox
  • An NGO running the same intervention in four countries that needs one application, several languages and consolidated reportingnot Donorbox
  • A research team collecting longitudinal data on the same participants over years, where linking visits to a case rather than a submission is the whole requirementnot Donorbox

Donorbox

  • Small to mid-sized nonprofits needing affordable donation processing in 96+ countriesnot CommCare
  • Organisations seeking integrated event ticketing and peer-to-peer fundraisingnot CommCare
  • Multi-channel giving strategies including text-to-give and membership programmesnot CommCare

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CommCare

  • Pricing is by included mobile user bands with a hard step between them, so a programme at 260 mobile users pays the Pro band plus per-user overage or jumps to Advanced, and neither option matches its actual size.
  • The subscription is the small number; application design, device procurement, worker training and supervision dominate the real cost, and grant budgets that fund only the licence stall at deployment.
  • Grant funding cycles and subscription renewals rarely align, so programmes routinely face a year-four cliff where the software is embedded in a workflow and the money that paid for it has ended.
  • It is Android-only on the device side, which is usually right for the target markets but blocks iOS-issued staff and makes the platform a poor fit for programmes in higher-income settings.
  • The open source option is real but effectively theoretical: self-hosting CommCare HQ requires substantial engineering, so the licence being free does not translate into an escape from the subscription.

Donorbox

  • Standard plan charges 2.95-3.95% platform fee per donation on top of payment processor fees (2.2-2.49% + card processing)
  • Premium plan pricing requires contacting sales, not displayed publicly
  • Pro plan limited to growing organisations; larger nonprofits must upgrade to Premium with custom pricing

Pricing, plan by plan

CommCare

$100/month
  • Standard$100/month
    • 50 mobile users included
    • $2 per additional mobile user per month
    • Unlimited free web users
  • Pro$500/month
    • 250 mobile users included
    • Case sharing and child cases
    • Web report builder
  • Advanced$1000/month
    • 500 mobile users included
    • Power BI and Tableau integration
    • Web applications
  • Enterprise$4000/month
    • Custom mobile user count
    • Single sign-on
    • Named account management

Donorbox

Free
  • StandardFree
    • Unlimited donation forms and pages
    • Basic reporting
    • 2.95-3.95% transaction fees
  • Pro$150/month
    • Advanced customizations
    • Crypto and stock donations
    • AI assistant included

Which should you pick?

Choose CommCare if

  • You need case management.
  • You work on Android, Web.
  • You also want offline-first mobile app.
CommCare review

Choose Donorbox if

  • You need custom donation forms.
  • You want to start without paying.
  • You also want peer-to-peer fundraising.
Donorbox review

Questions people ask

Is CommCare or Donorbox better?
Neither clearly leads. CommCare starts at $100/month and Donorbox at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CommCare or Donorbox?
Donorbox has a free tier; the other does not. Paid plans start at $100/month for CommCare and Free for Donorbox.
Does CommCare or Donorbox run on more platforms?
CommCare runs on Android, Web. Donorbox runs on Web.
Can I use Donorbox for free?
Yes. Donorbox has a free tier, so you can try it without paying. CommCare starts at $100/month.
What is CommCare best used for?
CommCare is most often used for a community health worker programme where each worker must see their own assigned households, what is overdue and what happened last visit, which a survey tool cannot represent, a ministry of health digitising a national frontline protocol and requiring in-region data hosting for legal reasons, an ngo running the same intervention in four countries that needs one application, several languages and consolidated reporting, a research team collecting longitudinal data on the same participants over years, where linking visits to a case rather than a submission is the whole requirement. Of those, a community health worker programme where each worker must see their own assigned households, what is overdue and what happened last visit, which a survey tool cannot represent and a ministry of health digitising a national frontline protocol and requiring in-region data hosting for legal reasons are not what Donorbox is typically brought in for.
What can CommCare do that Donorbox cannot?
CommCare covers Case management, Offline-first mobile app, App builder, Multi-language support. Donorbox covers Custom donation forms, Peer-to-peer fundraising, Payment processing, Donor management.

Answered from the vendors’ own pages

CommCare: How much does CommCare cost?

Standard is $100 a month for 50 mobile users, Pro $500 for 250, Advanced $1,000 for 500 and Enterprise from $4,000. Extra mobile users are $2 each per month; web users are unlimited and free.

Donorbox: How much does Donorbox cost?

Donorbox Standard is free with 2.95-3.95% transaction fees. Pro is $150/month with 1.75-2% transaction fees, advanced customizations, and AI assistance. Premium requires a custom quote.

Source
CommCare: Is CommCare open source?

Yes, CommCare HQ is open source, but self-hosting requires serious engineering capacity. Nearly all users take the hosted service.

Donorbox: Is Donorbox free?

Yes, Donorbox Standard is free with unlimited donation forms and basic reporting, though transaction fees of 2.95-3.95% apply.

Source
CommCare: Where is our data stored?

You choose United States, European Union or India hosting, which is what makes it acceptable to ministries with data residency rules.

Donorbox: What are Donorbox's transaction fees by plan?

Standard plan charges 2.95-3.95% per transaction. Pro charges 1.75-2%. Premium charges 1.6-2%. All plans allow donors to cover processing fees.

Source
CommCare: Who funds CommCare?

Dimagi is a for-profit B Corporation funded by customer subscriptions and services. Individual deployments are usually funded by donors such as USAID successors, the Gates Foundation or national health budgets.

CommCare: Does it do case management or just forms?

Case management. Workers hold a caseload of individuals or households and see history and due actions, which is the main reason to choose it over a form tool.

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