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Technology · head to head

Close vs Frappe

Close logo

Close

Technology

The inside sales CRM of choice for startups & SMBs

From
$9/month
Free plan
No
Full reviewWebsite
Frappe logo

Frappe

Developer Tools

The Python web framework behind ERPNext, sold as managed hosting through Frappe Cloud

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Frappe has a free tier, so it costs nothing to try first.
  • Each has a real cost: Close hidden costs beyond subscription: calling charges (~$0.02/minute), SMS usage fees, phone numbers ($1-5/month), AI call assistant ($50/month + $0.02/min transcription); Frappe the framework is strongly opinionated: its own ORM, templating and job queue mean general Python and Django experience transfers only partly, and onboarding a new developer takes weeks rather than days.
  • They diverge on capability: Close covers Built-in calling, Frappe covers DocType modelling.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Close and Frappe actually diverge.

Attributes where Close and Frappe differ
AttributeCloseFrappe
Starting price$9/monthFree
Pricing modelUnknownPer month by site or server
Free tierNoYes
PlatformsWeb, iOS, AndroidWeb, Linux, Docker
CategoryTechnologyDeveloper Tools
Founded2013Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Close

  • Built-in calling
  • Email automation
  • SMS messaging
  • Pipeline management
  • Lead management
  • Activity tracking
  • Reporting
  • Mobile app

Only in Frappe

  • DocType modelling
  • Role and field permissions
  • Built-in REST API
  • Background jobs
  • Bench CLI
  • Frappe Cloud hosting
  • App marketplace
  • Multi-tenancy

What people use each for

The jobs each tool is most often brought in to do.

Close

  • Inside salesnot Frappe
  • Outbound salesnot Frappe
  • Lead managementnot Frappe
  • Sales engagementnot Frappe
  • Pipeline trackingnot Frappe

Frappe

  • A team building an internal business application that needs permissions, audit trail and an API on day one rather than in month threenot Close
  • An ERPNext user who wants managed hosting, automatic updates and offsite backups without hiring a systems administratornot Close
  • An Indian or emerging-market business that wants to pay for application hosting in local currency at local price pointsnot Close
  • A consultancy shipping custom vertical apps to clients on a shared framework with per-client site isolationnot Close

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Close

  • Hidden costs beyond subscription: calling charges (~$0.02/minute), SMS usage fees, phone numbers ($1-5/month), AI call assistant ($50/month + $0.02/min transcription)
  • No built-in lead lists, company intelligence, or contact enrichment; must source leads separately
  • Limited marketing automation compared to competitors like HubSpot; lacks lead scoring and nurturing campaigns
  • Calling cost at scale can double effective monthly cost for high-volume SDR teams making 50+ calls per day
  • Limited customization of data model compared to Salesforce; cannot create fully custom objects or complex relationships

Frappe

  • The framework is strongly opinionated: its own ORM, templating and job queue mean general Python and Django experience transfers only partly, and onboarding a new developer takes weeks rather than days.
  • The developer pool is small and heavily concentrated in India, so hiring Frappe experience elsewhere is slow and expensive relative to mainstream stacks.
  • Documentation is uneven in depth and lags behind releases in places, so real answers often come from reading the source or the community forum.
  • Major version upgrades of the framework have historically broken custom apps that reach past the DocType layer, so bespoke code carries a recurring maintenance cost at each upgrade.
  • Frappe Cloud recommends against its cheapest Hetzner-backed option for mission-critical production, so the headline $5 entry price is not the price of a production-grade deployment.

Pricing, plan by plan

Close

$9/month
  • Solo$9/month (annual)
    • 1 user only
    • 10,000 leads max
    • Calling, email, SMS
  • Essentials$35/month (annual)
    • Unlimited contacts
    • Team collaboration
    • 1,000 AI credits/month
  • Growth$99/month (annual)
    • Automation workflows
    • Power dialer
    • Bulk email
  • Scale$139/month (annual)
    • Role-based permissions
    • Predictive dialer
    • Unlimited recording

Frappe

Free
  • Framework, self-hostedFree
    • MIT licensed, no licence fee
    • Install with bench on your own Linux servers
    • You carry updates, backups and security patching
  • Frappe Cloud Sites$5/month
    • Also listed at ₹410 per month
    • Shared servers with 150+ installable apps
    • Automatic updates and offsite backups
  • Frappe Cloud Servers$40/month
    • Also listed at ₹3,600 per month
    • Dedicated or shared virtual machines
    • Unlimited sites on your server

Which should you pick?

Choose Close if

  • You need built-in calling.
  • You work on Web, iOS, Android.
  • You also want email automation.
Close review

Choose Frappe if

  • You need doctype modelling.
  • You want to start without paying.
  • You work on Web, Linux, Docker.
  • You also want role and field permissions.
Frappe review

Questions people ask

Is Close or Frappe better?
Neither clearly leads. Close starts at $9/month and Frappe at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Close or Frappe?
Frappe has a free tier; the other does not. Paid plans start at $9/month for Close and Free for Frappe.
Does Close or Frappe run on more platforms?
Close runs on Web, iOS, Android. Frappe runs on Web, Linux, Docker.
Can I use Frappe for free?
Yes. Frappe has a free tier, so you can try it without paying. Close starts at $9/month.
What is Close best used for?
Close is most often used for inside sales, outbound sales, lead management, sales engagement. Of those, inside sales and outbound sales are not what Frappe is typically brought in for.
What can Close do that Frappe cannot?
Close covers Built-in calling, Email automation, SMS messaging, Pipeline management. Frappe covers DocType modelling, Role and field permissions, Built-in REST API, Background jobs.

Answered from the vendors’ own pages

Close: What are Close's pricing plans and what do they include?

Close offers four plans: Solo ($9-19/user/month), Essentials ($35-49), Growth ($99-109), and Scale ($139-149). All include calling, email, SMS, and Chloe AI agent access. Essentials adds unlimited contacts and team collaboration. Growth adds automation, power dialer, and custom activities. Scale adds role-based permissions and unlimited recording. Annual billing saves up to 50%.

Source
Frappe: Is Frappe the same as ERPNext?

No. Frappe is the framework; ERPNext is the ERP application written on it. You can run Frappe without ERPNext to build your own applications.

Close: What are the hidden costs in Close's pricing beyond the subscription?

Close charges usage-based fees for calling (~$0.02 per minute), SMS charges per message, and phone number rentals ($1-5/month). The AI Call Assistant add-on costs $50/month plus $0.02 per minute for transcription. Heavy outbound calling teams can see their total costs increase 30-50% beyond the base seat price.

Source
Frappe: What licence is the framework under?

MIT, which is permissive and imposes no obligation to publish your changes, unlike the AGPL used by several open source ERP rivals.

Close: What is Chloe, Close's AI sales agent, and what can it do?

Chloe is an AI sales agent built into Close that automatically calls leads, qualifies prospects through real conversations, and can book meetings while updating the CRM automatically. Chloe features AI-generated call summaries, transcripts, and action items automatically logged to contacts.

Source
Frappe: Can I pay in rupees?

Yes. Frappe Cloud publishes the same plans in Indian rupees, ₹410 a month for sites and ₹3,600 for servers, rather than converting a dollar price at checkout.

Close: Does Close include lead lists, data enrichment, or contact information?

No. Close does not provide built-in lead lists, company intelligence, or contact enrichment features. Organizations must source leads separately or use third-party data providers. This differs from platforms like HubSpot which include integrated lead databases.

Source
Frappe: Do I have to use Frappe Cloud?

No, self-hosting with bench or Docker is fully supported and free. Frappe Cloud is a convenience purchase, and it funds the open source work.

Close: What communication features does Close include?

Close includes built-in calling with automatic call logging, email templates and bulk email capabilities, SMS messaging with tracking and automation, email syncing with Gmail, and automated follow-up workflows. All communication happens within the CRM platform.

Source
Close: Does Close have marketing automation capabilities?

Close's marketing automation features are limited compared to HubSpot. It includes basic email sequences, task reminders, and workflow automation, but lacks advanced lead scoring, nurturing campaigns, and detailed marketing analytics. Organizations requiring extensive marketing automation need separate tools.

Source
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