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Government · head to head

Clariti vs iCompass

Clariti logo

Clariti

Government

Permitting, licensing and land management for local government, built natively on Salesforce

From
On request
Rated
-
Full reviewWebsite
iCompass logo

iCompass

Government

Meeting and Agenda Management

From
$400/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Clariti salesforce platform licences sit underneath the subscription and are not always visible in the initial quote, so the fully loaded cost can be materially higher than the comparison against Accela or Tyler suggests.; iCompass iCompass (a Diligent Corporation product for local government agenda management) publishes no pricing on its own site; every call to action is Contact Us or Request a Demo, with no figures anywhere on the page.
  • They diverge on capability: Clariti covers Permitting workflows, iCompass covers Agenda Creation.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Clariti and iCompass actually diverge.

Attributes where Clariti and iCompass differ
AttributeClaritiiCompass
Starting priceOn request$400/month
Pricing modelquotesubscription
FoundedUnknown2001

Identical on both: free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Government).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Clariti

  • Permitting workflows
  • Business licensing
  • Inspections
  • Code enforcement
  • Public portal
  • Salesforce platform tooling

Only in iCompass

  • Agenda Creation
  • Meeting Minutes
  • Document Management
  • Public Meeting Portal
  • Voting Management
  • Microsoft Office
  • Video Streaming
  • Document Storage

What people use each for

The jobs each tool is most often brought in to do.

Clariti

  • A city already standardised on Salesforce that wants permitting inside the same platformnot iCompass
  • An agency replacing a legacy permitting system whose vendor was acquired and whose roadmap stallednot iCompass
  • A county needing configurable workflows across permits, licensing and code enforcementnot iCompass
  • An IT department that wants to configure and report on its own permitting workflows without vendor ticketsnot iCompass

iCompass

  • Citizen Servicesnot Clariti
  • Records Managementnot Clariti
  • Public Safetynot Clariti
  • Civic Engagementnot Clariti

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Clariti

  • Salesforce platform licences sit underneath the subscription and are not always visible in the initial quote, so the fully loaded cost can be materially higher than the comparison against Accela or Tyler suggests.
  • Building on Salesforce means the agency inherits Salesforce release cycles and pricing changes, neither of which Clariti controls.
  • It has far less accumulated edge case handling than the incumbents, so unusual fee schedules, historic district rules or state mandated reporting can become configuration projects.
  • Professional services dominate the first year cost, as with every permitting implementation, and agencies that budget only for licence are the ones whose projects stall.
  • The install base is smaller than Accela or Tyler, so there are fewer peer agencies to call for reference and fewer trained implementation consultants in the market.

iCompass

  • iCompass (a Diligent Corporation product for local government agenda management) publishes no pricing on its own site; every call to action is Contact Us or Request a Demo, with no figures anywhere on the page.

Pricing, plan by plan

Clariti

On request
  • Clariti$undefined/year
    • Quoted by agency size and module scope
    • Salesforce platform licences are a separate cost underneath the subscription
    • Implementation and configuration services typically exceed first year licence cost

iCompass

$400/month
  • Government$400/month
    • Agenda Management
    • Meeting Minutes
    • Public Portal

Which should you pick?

Choose Clariti if

  • You need permitting workflows.
  • You work on Web, iOS, Android.
  • You also want business licensing.
Clariti review

Choose iCompass if

  • You need agenda creation.
  • You work on Web, Ios, Android.
  • You also want meeting minutes.
iCompass review

Questions people ask

Is Clariti or iCompass better?
Neither clearly leads. Clariti starts at On request and iCompass at $400/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Clariti or iCompass?
Clariti starts at On request and iCompass at $400/month.
Does Clariti or iCompass run on more platforms?
Clariti runs on Web, iOS, Android. iCompass runs on Web, Ios, Android.
What is Clariti best used for?
Clariti is most often used for a city already standardised on salesforce that wants permitting inside the same platform, an agency replacing a legacy permitting system whose vendor was acquired and whose roadmap stalled, a county needing configurable workflows across permits, licensing and code enforcement, an it department that wants to configure and report on its own permitting workflows without vendor tickets. Of those, a city already standardised on salesforce that wants permitting inside the same platform and an agency replacing a legacy permitting system whose vendor was acquired and whose roadmap stalled are not what iCompass is typically brought in for.
What can Clariti do that iCompass cannot?
Clariti covers Permitting workflows, Business licensing, Inspections, Code enforcement. iCompass covers Agenda Creation, Meeting Minutes, Document Management, Public Meeting Portal.

Answered from the vendors’ own pages

Clariti: Do we need Salesforce licences as well?

Yes. Clariti runs on the Salesforce platform, and those licences are a separate line item. Insist on a fully loaded quote.

Clariti: How does it compare with Accela?

Accela has far deeper accumulated handling of edge cases. Clariti offers a more modern and configurable platform, at the price of Salesforce underneath.

Clariti: Can we see what other agencies paid?

Yes. Permitting contracts are public records and award notices routinely list implementation and annual subscription values.

Clariti: Is it suitable for a small town?

Usually not. The platform cost and implementation effort suit mid sized and larger agencies.

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