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Government · head to head

CivicPlus vs One Identity

CivicPlus logo

CivicPlus

Government

Civic Engagement Technology

From
On request
Free plan
No
Full reviewWebsite
One Identity logo

One Identity

Cybersecurity

Quest-owned identity governance, PAM and Active Directory management

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: CivicPlus no public pricing tiers, rates, or cost information available; One Identity the portfolio is assembled from separate acquisitions, so components are separately licensed, separately administered and do not present one console, which raises operational cost.
  • They diverge on capability: CivicPlus covers Government Websites, One Identity covers Identity Manager.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which CivicPlus and One Identity actually diverge.

Attributes where CivicPlus and One Identity differ
AttributeCivicPlusOne Identity
PlatformsWeb, Ios, AndroidWeb, Windows, Linux
CategoryGovernmentCybersecurity
Founded2001Unknown

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CivicPlus

  • Government Websites
  • Agenda Management
  • Mass Notifications
  • Online Forms
  • Social Media Management
  • Facebook
  • Twitter
  • GovDelivery

Only in One Identity

  • Identity Manager
  • Safeguard
  • Active Roles
  • OneLogin
  • Password Manager
  • syslog-ng
  • Starling connectors

What people use each for

The jobs each tool is most often brought in to do.

CivicPlus

  • Municipal government softwarenot One Identity
  • City website managementnot One Identity
  • Recreation management for local governmentnot One Identity

One Identity

  • An organisation whose authoritative directory will remain on premises Active Directory and needs delegated administration with attribute-level controlnot CivicPlus
  • A government or defence environment requiring privileged session management on a hardened physical appliance rather than a cloud servicenot CivicPlus
  • A manufacturer with SAP and Active Directory needing provisioning governed under one certification processnot CivicPlus
  • An enterprise consolidating Active Directory after an acquisition and needing automated account lifecycle across both forestsnot CivicPlus

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CivicPlus

  • No public pricing tiers, rates, or cost information available
  • Requires direct contact with sales team for pricing estimates
  • No free trial or freemium tier option listed

One Identity

  • The portfolio is assembled from separate acquisitions, so components are separately licensed, separately administered and do not present one console, which raises operational cost.
  • Identity Manager implementations are customisation-heavy and commonly run over a year, with the services spend exceeding the licence cost in the first year.
  • Quest has changed private equity ownership more than once since the Dell separation, and buyers should ask directly about product investment commitments before signing a multi-year deal.
  • Product documentation and support sit behind a customer portal, which makes independent evaluation before purchase harder than with vendors that publish openly.
  • The cloud-native and developer experience trails the pure-play identity vendors, so organisations moving decisively to SaaS applications find the on premises heritage becomes a constraint rather than an asset.

Pricing, plan by plan

CivicPlus

On request

No published plan breakdown. See the CivicPlus review.

One Identity

On request
  • Identity Manager$undefined/year
    • Priced per managed identity
    • On premises or hosted
    • Access certification and provisioning
  • Safeguard$undefined/year
    • Priced per privileged user or per appliance
    • Hardened appliance option for session management
    • Licensed separately from Identity Manager
  • Active Roles$undefined/year
    • Priced per managed Active Directory account
    • Delegated administration and automated provisioning
    • Licensed separately

Which should you pick?

Choose CivicPlus if

  • You need government websites.
  • You work on Web, Ios, Android.
  • You also want agenda management.
CivicPlus review

Choose One Identity if

  • You need identity manager.
  • You work on Web, Windows, Linux.
  • You also want safeguard.
One Identity review

Questions people ask

Is CivicPlus or One Identity better?
Neither clearly leads. CivicPlus starts at On request and One Identity at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CivicPlus or One Identity?
CivicPlus starts at On request and One Identity at On request.
Does CivicPlus or One Identity run on more platforms?
CivicPlus runs on Web, Ios, Android. One Identity runs on Web, Windows, Linux.
What is CivicPlus best used for?
CivicPlus is most often used for municipal government software, city website management, recreation management for local government. Of those, municipal government software and city website management are not what One Identity is typically brought in for.
What can CivicPlus do that One Identity cannot?
CivicPlus covers Government Websites, Agenda Management, Mass Notifications, Online Forms. One Identity covers Identity Manager, Safeguard, Active Roles, OneLogin.

Answered from the vendors’ own pages

CivicPlus: What does CivicPlus cost?

CivicPlus uses a custom pricing model with no published rates. Interested organizations must fill out a form and speak with a technology strategist to receive a pricing estimate based on specific needs.

Source
One Identity: Is One Identity the same company as Quest?

Yes. One Identity is Quest Software's identity and access management business unit, not a separate vendor.

CivicPlus: Does CivicPlus offer different pricing for different sized municipalities?

Yes, CivicPlus pricing is customized based on organization size and the specific products selected from their portfolio (websites, recreation management, utility billing, etc.).

Source
One Identity: Does it include privileged access?

Safeguard provides it, but it is licensed separately from Identity Manager. Neither includes the other.

CivicPlus: How do I request pricing from CivicPlus?

Visit civicplus.com/pricing to fill out a form or call 888-228-2233 to speak with a technology strategist about your municipality's requirements and receive a custom estimate.

Source
One Identity: Why choose this over SailPoint or Saviynt?

Almost always because of Active Directory depth via Active Roles or an appliance requirement for privileged sessions. For cloud-first estates the specialists are the stronger choice.

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