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Software · head to head

CitizenLab vs Mapbox Government

CitizenLab logo

CitizenLab

Software

Digital Democracy Platform

From
$500/month
Rated
-
Full reviewWebsite
Mapbox Government logo

Mapbox Government

Software

Maps and Location for Government

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Mapbox Government has a free tier, so it costs nothing to try first.
  • Each has a real cost: CitizenLab citizenLab has rebranded to Go Vocal and the product now sells under govocal.com; Mapbox Government the Navigation SDK free tier covers only up to 10 monthly active users, and 11 or more requires contacting sales
  • They diverge on capability: CitizenLab covers Participatory Budgeting, Mapbox Government covers Custom Map Design.

Where they differ

Only the attributes on which CitizenLab and Mapbox Government actually diverge.

Attributes where CitizenLab and Mapbox Government differ
AttributeCitizenLabMapbox Government
Starting price$500/monthFree
Pricing modelsubscriptionusage-based
Free tierNoYes
Founded20152010

Identical on both: platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CitizenLab

  • Participatory Budgeting
  • Idea Management
  • Online Consultations
  • Surveys & Polls
  • AI-powered Analysis
  • Single Sign-On
  • Open Data Portals
  • GIS Systems

Only in Mapbox Government

  • Custom Map Design
  • Navigation SDK
  • Geocoding
  • Spatial Analysis
  • Offline Maps
  • AWS
  • Azure
  • Google Cloud

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

CitizenLab

  • Running community consultation and participatory budgeting for a citynot Mapbox Government
  • Collecting resident input through surveys, ideation, mapping and votingnot Mapbox Government
  • Centralising engagement data across multiple municipal departmentsnot Mapbox Government

Mapbox Government

  • Embedding maps and turn by turn navigation in government applicationsnot CitizenLab
  • Routing and geocoding for public sector fleet and field operationsnot CitizenLab
  • Custom cartography for agency web and mobile appsnot CitizenLab

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CitizenLab

  • CitizenLab has rebranded to Go Vocal and the product now sells under govocal.com
  • No prices are published on the plans page; every tier requires scheduling a demo
  • The Essential plan allows only 1 active project and 1 admin seat, with no project manager seats
  • Standard is limited to 4 admin seats and 5 project manager seats, and Premium to 8 admin seats and 25 project manager seats
  • Standard restricts Sensemaking to Light, capped at 30 inputs; auto-insights require Premium
  • The integrated Konveio document annotation and Echo blended engagement methods are excluded from Standard and require Premium
  • Auto-translation on Premium is limited to 3 languages
  • Custom fonts and other premium styling options are Premium only
  • Priority support is Premium only
  • Plans are split by population band, with separate ladders for cities under and over 100K population

Mapbox Government

  • The Navigation SDK free tier covers only up to 10 monthly active users, and 11 or more requires contacting sales
  • Volume pricing beyond the published free tiers is not listed and requires contacting sales for a discount
  • Pricing is metered per product, so Directions API, Navigation SDK and map loads are each billed on their own meter

Pricing, plan by plan

CitizenLab

$500/month
  • Government$500/month
    • Participatory Budgeting
    • Idea Collection
    • Surveys

Mapbox Government

Free
  • GovernmentFree
    • Custom Maps
    • Navigation
    • Geocoding

Which should you pick?

Choose CitizenLab if

  • You need participatory budgeting.
  • You work on Web, Ios, Android.
  • You also want idea management.
CitizenLab review

Choose Mapbox Government if

  • You need custom map design.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want navigation sdk.
Mapbox Government review

Questions people ask

Is CitizenLab or Mapbox Government better?
Neither clearly leads. CitizenLab starts at $500/month and Mapbox Government at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CitizenLab or Mapbox Government?
Mapbox Government has a free tier; the other does not. Paid plans start at $500/month for CitizenLab and Free for Mapbox Government.
Does CitizenLab or Mapbox Government run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Mapbox Government for free?
Yes. Mapbox Government has a free tier, so you can try it without paying. CitizenLab starts at $500/month.
What is CitizenLab best used for?
CitizenLab is most often used for running community consultation and participatory budgeting for a city, collecting resident input through surveys, ideation, mapping and voting, centralising engagement data across multiple municipal departments. Of those, running community consultation and participatory budgeting for a city and collecting resident input through surveys, ideation, mapping and voting are not what Mapbox Government is typically brought in for.
What can CitizenLab do that Mapbox Government cannot?
CitizenLab covers Participatory Budgeting, Idea Management, Online Consultations, Surveys & Polls. Mapbox Government covers Custom Map Design, Navigation SDK, Geocoding, Spatial Analysis. Both handle Web support, Ios support, Android support.
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Related pages

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