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Citizen vs NextRequest

Citizen logo

Citizen

Software

Real-time Safety Alerts

From
Free
Rated
-
Full reviewWebsite
NextRequest logo

NextRequest

Software

Public Records Request Management

From
$300/month
Rated
-
Full reviewWebsite

The short version

  • Only Citizen has a free tier, so it costs nothing to try first.
  • Each has a real cost: Citizen the App Store listing for Citizen: Safety & Live Video (seller sp0n, Inc., matched) states the base app is free but gates police/fire scanner audio, detailed incident archives and multiple alert zones behind a Citizen Premium subscription tier, whose price is not disclosed in the listing.; NextRequest now sold as part of the CivicPlus product line rather than standalone, and nextrequest.com redirects into the CivicPlus site
  • They diverge on capability: Citizen covers Real-time Alerts, NextRequest covers Request Intake.

Where they differ

Only the attributes on which Citizen and NextRequest actually diverge.

Attributes where Citizen and NextRequest differ
AttributeCitizenNextRequest
Starting priceFree$300/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsIos, AndroidWeb
Founded20162015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Citizen

  • Real-time Alerts
  • 911 Monitoring
  • Live Video
  • Safety Map
  • Personal Safety
  • Emergency Services
  • Social Media
  • Location Services

Only in NextRequest

  • Request Intake
  • Workflow Management
  • Document Redaction
  • Public Portal
  • Reporting
  • Document Systems
  • Email
  • Payment Processors

What people use each for

The jobs each tool is most often brought in to do.

Citizen

  • Citizen Servicesnot NextRequest
  • Records Managementnot NextRequest
  • Public Safetynot NextRequest
  • Civic Engagementnot NextRequest

NextRequest

  • Receiving and routing public records and FOIA requestsnot Citizen
  • Tracking request status and statutory deadlines centrallynot Citizen
  • Redacting documents before release with RapidReviewnot Citizen
  • Invoicing and collecting payment for records requestsnot Citizen
  • Publishing a public-facing request portal for residentsnot Citizen

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Citizen

  • The App Store listing for Citizen: Safety & Live Video (seller sp0n, Inc., matched) states the base app is free but gates police/fire scanner audio, detailed incident archives and multiple alert zones behind a Citizen Premium subscription tier, whose price is not disclosed in the listing.

NextRequest

  • Now sold as part of the CivicPlus product line rather than standalone, and nextrequest.com redirects into the CivicPlus site
  • Pricing is not published
  • Aimed at government agencies, so it is not a general purpose request or ticketing tool

Pricing, plan by plan

Citizen

Free
  • BasicFree
    • Real-time Alerts
    • Incident Feed
    • Safety Map

NextRequest

$300/month
  • Standard$300/month
    • Request Management
    • Document Redaction
    • Public Portal

Which should you pick?

Choose Citizen if

  • You need real-time alerts.
  • You want to start without paying.
  • You work on Ios, Android.
  • You also want 911 monitoring.
Citizen review

Choose NextRequest if

  • You need request intake.
  • You also want workflow management.
NextRequest review

Questions people ask

Is Citizen or NextRequest better?
Neither clearly leads. Citizen starts at Free and NextRequest at $300/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Citizen or NextRequest?
Citizen has a free tier; the other does not. Paid plans start at Free for Citizen and $300/month for NextRequest.
Does Citizen or NextRequest run on more platforms?
Citizen runs on Ios, Android. NextRequest runs on Web.
Can I use Citizen for free?
Yes. Citizen has a free tier, so you can try it without paying. NextRequest starts at $300/month.
What is Citizen best used for?
Citizen is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what NextRequest is typically brought in for.
What can Citizen do that NextRequest cannot?
Citizen covers Real-time Alerts, 911 Monitoring, Live Video, Safety Map. NextRequest covers Request Intake, Workflow Management, Document Redaction, Public Portal.
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Related pages

More on Citizen

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