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Software · head to head

Flock vs Zendesk

Flock logo

Flock

Software

Organized team communication platform

From
Free
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Software

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Flock has a free tier, so it costs nothing to try first.
  • Each has a real cost: Flock the Starter plan only makes the most recent 10,000 messages searchable and caps public channels at 10; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: Flock covers Team chat, Zendesk covers Ticket management.

Where they differ

Only the attributes on which Flock and Zendesk actually diverge.

Attributes where Flock and Zendesk differ
AttributeFlockZendesk
Starting priceFree$19/month
Free tierYesNo
PlatformsWeb, Windows, Macos, Ios, AndroidWeb
Founded20142007

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Flock

  • Team chat
  • Channels
  • Threads
  • File sharing
  • Polls
  • Integrations
  • Mobile apps
  • Zapier

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

Both cover

  • Slack
  • Jira
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Flock

  • Team messaging with channels, direct messages and file sharingnot Zendesk
  • Running polls, to-dos and reminders inside a chat workspacenot Zendesk
  • Video conferencing and screen sharing for small teamsnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot Flock
  • Omnichannel customer supportnot Flock
  • Knowledge base and self-service portalsnot Flock
  • AI-assisted customer servicenot Flock

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Flock

  • The Starter plan only makes the most recent 10,000 messages searchable and caps public channels at 10
  • Starter storage is 5 GB for the entire team, against 10 GB per member on Pro and 20 GB per member on Enterprise
  • Starter allows a single team admin and a single approved domain
  • Group video calls and screen sharing require the Pro plan; Starter is limited to 1-1 video calls
  • Group video calls are capped at 20 participants even on Enterprise
  • Single Sign-On and Active Directory sync are Enterprise only
  • Enterprise is quote only, with no published rate, and is positioned for organisations with 100 or more members
  • Unlimited auto-join and announcement channels require Enterprise; Starter and Pro get one of each

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Flock

Free
  • FreeFree
    • Unlimited chats
    • Channels
    • File sharing
  • Pro$5/month
    • Everything in Free
    • Advanced search
    • API access

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Flock if

  • You need team chat.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want channels.
Flock review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Flock or Zendesk better?
Neither clearly leads. Flock starts at Free and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Flock or Zendesk?
Flock has a free tier; the other does not. Paid plans start at Free for Flock and $19/month for Zendesk.
Does Flock or Zendesk run on more platforms?
Flock runs on Web, Windows, Macos, Ios, Android. Zendesk runs on Web.
Can I use Flock for free?
Yes. Flock has a free tier, so you can try it without paying. Zendesk starts at $19/month.
What is Flock best used for?
Flock is most often used for team messaging with channels, direct messages and file sharing, running polls, to-dos and reminders inside a chat workspace, video conferencing and screen sharing for small teams. Of those, team messaging with channels, direct messages and file sharing and running polls, to-dos and reminders inside a chat workspace are not what Zendesk is typically brought in for.
What can Flock do that Zendesk cannot?
Flock covers Team chat, Channels, Threads, File sharing. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat. Both handle Slack, Jira, SOC2.
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Related pages

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