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Software · head to head

Webex by Cisco vs Zendesk

Webex by Cisco logo

Webex by Cisco

Software

A simpler, smarter way to work

From
Free
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Software

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Webex by Cisco has a free tier, so it costs nothing to try first.
  • Each has a real cost: Webex by Cisco listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL); Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: Webex by Cisco covers Video and audio conferencing, Zendesk covers Ticket management.

Where they differ

Only the attributes on which Webex by Cisco and Zendesk actually diverge.

Attributes where Webex by Cisco and Zendesk differ
AttributeWebex by CiscoZendesk
Starting priceFree$19/month
Free tierYesNo
PlatformsWeb, Windows, Macos, Linux, Ios, AndroidWeb
Founded19842007

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Webex by Cisco

  • Video and audio conferencing
  • Screen sharing and annotation
  • Virtual backgrounds
  • Recording and playback
  • Meeting transcription
  • Chat and messaging
  • Calendar integration
  • Breakout sessions

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

Both cover

  • Salesforce
  • Slack
  • Microsoft Teams
  • Jira
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Webex by Cisco

  • Video conferencingnot Zendesk
  • Webinarsnot Zendesk
  • Virtual eventsnot Zendesk
  • Trainingnot Zendesk
  • Enterprise communicationnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot Webex by Cisco
  • Omnichannel customer supportnot Webex by Cisco
  • Knowledge base and self-service portalsnot Webex by Cisco
  • AI-assisted customer servicenot Webex by Cisco

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Webex by Cisco

  • Listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Webex by Cisco

Free
  • FreeFree
    • Unlimited 1:1 meetings
    • Group meetings (40 min limit, 100 participants)
    • HD video
  • Pro$13.5/month
    • Unlimited meetings (500 participants)
    • Cloud recording and storage
    • Advanced scheduling
  • Business$18/month
    • Everything in Pro
    • Custom branding
    • Advanced security
  • Enterprise$undefined/month
    • Unlimited everything
    • Dedicated account manager
    • Custom deployment

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Webex by Cisco if

  • You need video and audio conferencing.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Linux, Ios, Android.
  • You also want screen sharing and annotation.
Webex by Cisco review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Webex by Cisco or Zendesk better?
Neither clearly leads. Webex by Cisco starts at Free and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Webex by Cisco or Zendesk?
Webex by Cisco has a free tier; the other does not. Paid plans start at Free for Webex by Cisco and $19/month for Zendesk.
Does Webex by Cisco or Zendesk run on more platforms?
Webex by Cisco runs on Web, Windows, Macos, Linux, Ios, Android. Zendesk runs on Web.
Can I use Webex by Cisco for free?
Yes. Webex by Cisco has a free tier, so you can try it without paying. Zendesk starts at $19/month.
What is Webex by Cisco best used for?
Webex by Cisco is most often used for video conferencing, webinars, virtual events, training. Of those, video conferencing and webinars are not what Zendesk is typically brought in for.
What can Webex by Cisco do that Zendesk cannot?
Webex by Cisco covers Video and audio conferencing, Screen sharing and annotation, Virtual backgrounds, Recording and playback. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat. Both handle Salesforce, Slack, Microsoft Teams, Jira.
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